The hotel that I booked was overbooked when I checked in. They told me that I will be relocated to a different hotel but that didn’t happen. Now I am still waiting for a refund which I was told that according to policy I will not get, which is really absurd.
Jericho
2019 年 11 月に 2 泊滞在
8/10 (良い)
Kyzah
2019 年 9 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything about Teofely is great, especially the staff. The hardest and saddest part is that hotels.com didn't forward our reservation to the hotel so we waited 2 hours before check in. The staff was very patient but then hotels.com was very slow to reply. Didn't even bother to repky to my concern. Just a tip. Directly book to teofelys gardens rather thank using other booking app.