Shinmoedake

Very poor communication. Was difficult to contact anyone. They do not respond through Expedia messages, and one of the 2 phone numbers on their website do not work. We only had 3 towels in the room for 4 people. After calling to ask for another we were told no, our 6 year old son was too young to get a towel. Apparently he doesn't need to bathe? There are only 2 plates in the kitchen, so we couldn't all eat there without buying disposable plates. So don't plan to use the kitchen, which kind of defeats the purpose. Overall could have been a good place, but I am pretty frustrated by the communication and lack of provisions for more than 2 people.

Everything was great - nice new hotel for a reasonable price.