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Reviews of Days Inn by Wyndham Sherman

2 out of 5
Days Inn by Wyndham Sherman
3605 South US Highway 75, (S. Sam Rayburn Frwy), Exit 56, Sherman, TX

Reviews

6.0
Rating 10 - Excellent. 158 out of 943 reviews" "
Rating 8 - Good. 212 out of 943 reviews" "
Rating 6 - Okay. 193 out of 943 reviews" "
Rating 4 - Poor. 152 out of 943 reviews" "
Rating 2 - Terrible. 228 out of 943 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.2/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Felix

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Bradly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is falling apart. Has black mold. The floors are sticky. Washer and dryer and filthy. Staff wasn’t very friendly.
Stayed 1 night in May 2024

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell and overflowing toilet. When asked to move, front desk was rude
Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to constant switch rooms due to smell, cleanliness and malfunctions with plumbing. When asked for refund to go to another hotel within 10 minutes of getting there, was told no since I entered the room. The toilet was overflowing when I walked in and funky smell along with questionable people in hallway.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service
We were traveling from Dallas to Fort Smith. Found this on Expedia at 1 am for $87 total. Very basic room. Perfect for what we wanted. Slept for 6 hours and back on the road. Staff was very friendly. The outside entrance door didn’t have a lock, that was my only complaint. Very convenient location.
Stayed 1 night in May 2024
Response from George on May 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Veronica

Stayed 1 night in May 2024
Response from George on May 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Christi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty when we checked in. The amenities listed on the site that made us book with this motel were not available. No hot tub, no restaraunt and bar(they were closed), no iron, no blow dryer, no microwave. I did request a blow dryer and was provided one but it didn't work. I asked to exchange it and was told they didn't have any more. I'm pretty sure the entire floor was smoking weed because the smell was crazy strong. All in all a bad experience and we will not be going back.
Stayed 2 nights in Apr 2024
Response from George on May 8, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

JAMES

Traveled with family
Disliked: Property conditions & facilities
Room smelled like smoke.
Stayed 1 night in May 2024
Response from George on May 8, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Kristy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked the front desk for a renovated room he put us in 2 rooms that was not clean.
Stayed 1 night in Apr 2024
Response from George on May 8, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smelly doors don’t close properly
Stayed 5 nights in Apr 2024
Response from George on May 8, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Jannette

Traveled with family
Disliked: Staff & service, amenities
The carpet in rooms needed to be replaced. The toilet did not flush well and had to request additional toilet paper even though staff had cleaned the room. Registration could have been easier especially as rooms were previously reserved.
Stayed 2 nights in Apr 2024
Response from George on Apr 25, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

David

Business traveler
Liked: Staff & service, amenities
The check in/out process was easy and friendly. The room accommodated my overnight needs.
Stayed 1 night in Apr 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the front office worker was not professional and seemed to not care about work. The hallways were filled with bugs and the bathroom was very dirty. We could hardly sleep due to the noise from other rooms all night.
Stayed 3 nights in Apr 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Mycala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Rene, Tucson

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was good with a nice young man at check-in. Over all the facility needs updating and some TLC. Limited wall power plates. Older furnishings. Comfortable bed and good TV with good channels.
Stayed 1 night in Apr 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From to reception to bar lounge, I would have to give them a 5 all very sociable & welcoming
Stayed 1 night in Apr 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Evelyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rug in the room was dirty. It doesnt matter if its old with a good shampo it will make a great differences. The recepcionist who recieved us was very nice. On my last day I went to get breakfast and at 7am there was nothing only black coffee when I asked the receptionist who wasnt the one who revieved us she told me it doesnt matter if it says till 9am if it runs out thats it.Its the way she said it.I know there renovating but customer service is very important. You dont need to reply to me just give the staff coaching on how to treat tourist.
Stayed 2 nights in Mar 2024
Response from George on Mar 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Velma

Disliked: Property conditions & facilities
I think it is too big for the small personnel they have to keep it clean.
Stayed 1 night in Feb 2024
Response from George on Mar 30, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Sergio

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property is old and dirty from the outside. BUT my room I renovated and was very clean, nice bed and clean bathroom.
Stayed 1 night in Mar 2024
Response from George on Mar 14, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Ron

Stayed 1 night in Mar 2024
Response from George on Apr 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Bernerd

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and carpet are dirty. Bathroom not clean. No tables to eat very limited beakfast. Ran out of orange juice before 8:00 AM
Stayed 1 night in Feb 2024
Response from George on Mar 5, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Robyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found 2 roaches in my room when i got there plus no coffee maker in my room when i was told i would have one. When it was time to checkout and the lady who makes her rounds came to my door and opened it without knocking which was very inappropriate cause we had to yell something for her to understand that i was still there getting our stuff together to leave and didn't get my deposit back either after my stay.
Stayed 1 night in Feb 2024
Response from George on Feb 28, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Andr'a

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, spacious, and you get over 100 different tv channels.
Stayed 1 night in Feb 2024
Response from George on Feb 28, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The most place was quiet but the building and room was dirty! The floors throughout the building needs to be replaced it smelled old throughout the whole building
Stayed 1 night in Feb 2024
Response from George on Feb 28, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Roaches. Lots of them.
Stayed 1 night in Feb 2024
Response from George on Feb 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Ktrail

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very very nasty
No hot water for 3+ days, the carpets have stains all over them, place is really nasty and I would not spend my money here again
Stayed 6 nights in Jan 2024
Response from George on Feb 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from George on Feb 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Shad

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
As I arrived I was informed that there was not hot water available. I was going to the gym near by in the morning anyway so id shower there, no big deal. The hallway leading to the room was full of water damaged walls, cracks in the dry wall and mold. 10/10 do not recommend.
Stayed 1 night in Feb 2024
Response from George on Feb 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Gwen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and the lobby smelled like cigarettes. Our room had a strong mildew smell and roaches. Carpet was not clean at all. Very disappointed.
Stayed 1 night in Feb 2024
Response from George on Feb 16, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches in room! False advertisement breakfast was just coffee cereal and expired muffins
Stayed 6 nights in Jan 2024
Response from George on Feb 5, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property recked of cigarette or other smoke
Stayed 2 nights in Jan 2024
Response from George on Feb 5, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Cheryl

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
The room was clean. There was some trash laying around parking lot. The microwave was missing the turn table. The lamp was missing the knob to turn it on. There was a cover plate missing from a junction box. small hole in bathroom ceiling from a leak. Burn marks in carpet and stains. There is a leak at the front entrance to motel. The positive things are it's not as bad as some places that we have payed more to stay. Place has nice lobby and place has great potential if owner could afford to do minor repairs. Room was clean and bed was comfortable. Staff was nice. We didn't see any bugs. We was able to get a smoking room. Place is definitely affordable. All bad things where minor.
Stayed 1 night in Jan 2024
Response from George on Feb 5, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
They are inconsiderate and unfriendly there are roaches and the the sheets had stains!!
Stayed 2 nights in Jan 2024

6/10 Okay

Aurelio

Business traveler
Air conditioning not working properly
Stayed 1 night in Jan 2024
Response from George on Feb 5, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Mary

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from George on Jan 15, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Travis

Business traveler
Disliked: Staff & service, property conditions & facilities
Run down
Stayed 1 night in Jan 2024
Response from George on Jan 15, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

manasa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from George on Jan 15, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Trinity

Stayed 1 night in Dec 2023
Response from George on Jan 15, 2024
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Kenya

Business traveler
Disliked: Cleanliness, staff & service
Sketchy
Hotel seems sketchy & i saw a roach in the bathroom
Stayed 1 night in Dec 2023
Response from George on Jan 15, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs everywhere, staff is inhospitable.
Stayed 3 nights in Dec 2023
Response from George on Dec 26, 2023
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Felix

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches in the room i reserved. I was put into another room and still had roaches in the 2nd room
Stayed 1 night in Nov 2023
Response from George on Nov 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Jodi

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pricing was good but the atmosphere not so much. There was a homeless man that slept in the hallway every night. You can hear the music from the bar downstairs. They say they offer a breakfast but it is just a muffin from the store.
Stayed 3 nights in Nov 2023
Response from George on Nov 29, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Kathy

Traveled with partner
Liked: Staff & service, amenities
Some areas trashy, room needed vacuum, light bulb burnt out at entrance to room
Stayed 2 nights in Nov 2023
Response from George on Nov 20, 2023
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately i was unable myself to go but my family did and they said they absolutely loved the room in fact my other son whom they went to visit came over just to use the tub enjoyed it sooo much im jealous i wasmt able to go but since we will be often yraveling yo my sons home yo visut ther i think we will defineyely book the room again thank you for accomadating ill be sure to review on google amd maps positively as well
Response from George on Nov 21, 2023
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area

8/10 Good

Brandy

Liked: Staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2023
Response from George on Nov 12, 2023
Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Victor

Dumpster
This had to be one if the worst experiences I've ever had at a hotel i was given room 167 it was awful the walls were filthy the lamp didn't work the baseboards were peeling the rug was moist and it smelled of mold i had to change rooms because of a screaming baby as a result i was moved to room 155 it was a little better but I could hear water dripping onto the ceiling of the bathroom and the carpet next to the bed was sopping wet and the room reaked of mold. Your so called breakfast consists of yougart a muffin and coffee the pool and spa were broken and could not be used. I visited the restaurant and ordered some food the man there walked in just as i entered and smelled of Marijuana. He recieved his lunch from the kitchen and ate his food in front of me while i waited for mine ,the food was decent but my server was more interested in flirting with the staff than taking care of the customers or giving me my bill. When I talked to the staff about the problems they didn't seemed concerned at all about it just a we will talk to maintenance about it no apologies it seems like you have a serious management and staff issue at the days inn you should look into it.
Stayed 2 nights in Nov 2023
Response from George on Nov 9, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Gerald

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Unique. Roaches, damp and filthy carpet, live in residents with kids screaming all night, piles of cigarette butts outside the doors and no heat. Not to mention management will not give you a refund for the last four nights even though you left after the first. Yes, some lessons are expensive but usihg Expedia, staying at a Days Inn and a Wydham property was a $400 mistake I will not make again. This property is a filthy hole and it's pitiful Expedia even partners with them.
Stayed 5 nights in Nov 2023
Response from George on Nov 9, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from George on Nov 9, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

2/10 Terrible

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE
Wow where do i start!!! Crackheads hanging out in the foyer, the poor lady up front was trying to be nice!! Staff was great, the hotel itself needs much improvements!!! First off don't advertise a breakfast when all you have is a muffin and some coffee that was black as oil!!!, one towel and washcloth in the room, the tv sucked bad, the water wasn't hot!! cockroaches in the bathroom, BED WAS CLEAN i checked it GOOD!!! parking lot was dirty!!!, Now we get to the part that was scary the bathroom ceiling fell in while i was in it , this appeared to have already been leaking at some point NEVER EVER WILL I STAY at this place again and i don't recommend that you do either, we went for a nice weekend get away and it was a HOT MESS HERE!!! however the nice guy up front moved us to another room.
Stayed 2 nights in Nov 2023
Response from George on Nov 7, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of your recent stay is below our standard and this is not how we operate. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned department to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. We appreciate your time to fill out the survey and I can assure you that we will strive to overcome the shortfalls you have experienced during your stay. I hope you choose to stay with us again when your travels bring you back to the area

4/10 Poor

Maria

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not have a non-smoking room available even though it was booked online days ahead of time. And the room that was provided reaked of smoke.
Stayed 2 nights in Nov 2023
Response from George on Nov 5, 2023
Thank you for taking the time to let us know about your experience while staying with us . I hope you choose to stay with us again when your travels bring you back to the area