Serwest Vacations from ￥205,424

It was neat, checking in was efficient and good value for money

Property was clean, small breakfast (included) area but there was always a seat. You could also go to their larger hotel Nextdoor if you like but was not necessary. Staff were all friendly, accommodating and extremely helpful. Located within 20-30 minutes walking from all major monuments except Vatican City (50 min walking, 25 by train).

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

I loved everything about this hotel! The staff was super friendly, the room was so inviting and cozy, and the view was amazing! I’d give it 10 stars! I plan to stay again!