Serenity Bay Beach

Clean and wonderfully efficient staff.

The service was exceptional!!! My complaint is about the reservations to the restaurants. I paid a lot of money to stay here to enjoy all the things offered and this was my birthday trip I took solo and could not get a reservation for any of the restaurants offered!! I was stuck with buffets all trip long and the jerk stand. Highly disappointed!!!!!! Also the hot tub was not available it was out of service being worked on they said. I do not stay at hotels that don’t offer a hot tub so this will be my first and last time at this resort. Also this is suppose to be a home away from home… we should be able to control heat in our rooms. I froze all trip!!!! I’m anemic and always cold. The heat is my friend. When it’s in the low 60s wind blowing crazy…. I need HEAT!!! I was highly disappointed about that as well!!! I was given an extra blanket but that is so thin it does nothing. Do better!! Thanks

Nice new place. Not enough hot water. No USB plug ins. Had issues with getting codes and key fobs To work. Buddy bought one. So can’t be to bad.