冷蔵庫、電子レンジ、コンロ、食器洗い機

ソネスタ シンプリー スイーツ シアトル レントンの口コミ

2.5 out of 5

口コミ

8.2

とても良い

評価 10 - 971 件の口コミ中 434 件が非常に良い" "
評価 8 - 971 件の口コミ中 308 件が良い" "
評価 6 - 971 件の口コミ中 122 件が普通" "
評価 4 - 971 件の口コミ中 58 件が不満" "
評価 2 - 971 件の口コミ中 49 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

TOMOMICHI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was very comfortable, feel safe and quiet. Would like to stay again!
2023 年 5 月に 2 泊滞在
Travis Ochoa - Assistant General Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Thank you for choosing Sonesta Renton.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2/10 (非常に不満)

Carol

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We went to check in at 4:00pm. Room wasn't ready. We said, not a problem, we will go get dinner and come back. Return at 6:00pm, room still not ready. All the gal at the front desk kept saying was not ready. No apology, nothing. So frustrating. Would not give me a refund to get a room somewhere else since it was purchased through Expedia. We finally got into the room at 8:00pm and had to be at the airport at 3:00am!
2024 年 5 月に 1 泊滞在
Gabby Zからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Carol, We are sorry that your experience with Sonesta wasn't as hoped , and we will take immediate action and talk with staff on why you were not able to check into room, as 8pm is late for not having a room available! Our sincere apologize and we hope that we can make the next stay with us a better one.

10/10 (非常に良い)

alesxander

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service
2024 年 4 月に 2 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you Alesxander!!! See you next time!

8/10 (良い)

Teri

良かった点 : 清潔度
.
2024 年 5 月に 1 泊滞在
Gabby からの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you Teri!! We love to see that our guest enjoyed their stay!! See you next time :)

10/10 (非常に良い)

Bridgette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Stayed multiple times, friendly staff, good breakfast,
2024 年 4 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you Bridgette! Glad to see a loyal guest like you enjoying your stay!! See you next time :)

4/10 (不満)

Judea

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
The guest next door were really loud all night. They were playing with my door and letting their kids run out. It was horrible.
2024 年 5 月に 1 泊滞在
Gabby からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Judea, I am sorry to hear your stay wasn't as pleasant as hoped and I do hope this was brought up to staff at the time so we could take action, I hope other than this incident that your stay was excellent

10/10 (非常に良い)

Diane

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Gabby からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you Diane!! We are happy to see you enjoyed your stay

6/10 (普通)

Shu quan

グループ旅行
一般
2024 年 4 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for taking the time to write a review. We appreciate your feedback and would like to know how we may improve for future stays.

10/10 (非常に良い)

Seth

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Other than the mess in the parking lot and the screaming homeless man it was a good stay
2024 年 4 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you Seth!! We are glad that you enjoyed your stay, and our apologies that we weren't up to standard on our parking lot, and I hope this was notated to staff for these issues. but rest assured we are on the case! we hope to see you again in the future.

10/10 (非常に良い)

Abigail

2024 年 4 月に 1 泊滞在
Gabby Zからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you Abigail ! We are so glad to hear your stay was worth it!! See you next time

10/10 (非常に良い)

Jeffrey

2024 年 4 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you Jeffrey!!! We are so glad you enjoyed your stay with us! See you next time!

4/10 (不満)

Desiree

良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
I woke up with bed bug bites on my arm and it was swollen 😫 the bed seem cleaned until i pulled the covers and got under neath them and got bitten
2024 年 4 月に 1 泊滞在
Gabby からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Desiree, We are sorry to hear that your experience at Sonesta wasn't as pleasant as hoped, We do take pride in our cleanliness of our rooms and again sorry for not standing tall in our standards. I hope this was resolved with management on property during your stay, and we will be putting the room you were under inspection along with surrounding rooms to be on the safe side, as this is not a normal occurrence so we will be taking action. We thank you for your time to wright a honest review regarding your stay as this helps us improve and notice what needs to be done. We do hope to see you again in the future to reverse this bad experience stay to a better one.Best regards, Gabby

8/10 (良い)

Karen

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 4 泊滞在
Gabby からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you Karen! We hope you enjoyed your stay with us !

10/10 (非常に良い)

Freddy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simplemente, me gustó.
2024 年 3 月に 7 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you Freddy! we are glad you enjoyed your stay with us !!

6/10 (普通)

Jamila

良かった点 : 清潔度
When you put the address into GPS it takes you the Neighboring parking lot. The entrance to the front of the hotel is actually on SW 19th.
2024 年 3 月に 5 泊滞在
Gabby からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you Jamila for letting us know about the map situation! That would be confusing while trying to get here. We are sorry for the confusion in mapping but we hope you enjoyed your stay when you arrived ! Have a great day!

8/10 (良い)

Rogelio

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Good place to stay just upset there was no ac it was broken in our room
2024 年 3 月に 1 泊滞在
Gabby からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you Rogelio, We hope that during your stay the AC was fixed or was resolved in anyway to make your stay better. We do hope to see you again in the future !

8/10 (良い)

Nada

家族旅行, グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
I found our suite nice and spacious. The room was dirty and needed a really good clean.
2024 年 3 月に 2 泊滞在
Gabby からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you Nada, we are glad you liked the space in our rooms! And we are sorry to hear that your room wasn't as expected in cleanliness, we do hope that this was resolved during your stay. We hope to see you again!

6/10 (普通)

Esterlyn、Stockton

良かった点 : スタッフとサービス
It was nice to have a full kitchen. The room itself was pretty nice. But I hated the fact that there’s $10 charge per night for parking.
2024 年 3 月に 7 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you Esterlyn, We are glad you enjoyed your room! Parking is listed on all our websites, and unfortunately added for every guest that is parking on property. We hope to see you again soon in the future!

10/10 (非常に良い)

Fredralix、CANCUN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buen precio y muy tranquila, la propiedad cómoda y limpia… fácil acceso!
2024 年 3 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Fredalix!! Glad you enjoyed your stay. see you next time!

2/10 (非常に不満)

Gary

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you Gary for taking the time to wright a review regarding your stay. We are sorry to hear you had a bad experience here at Sonesta Simply suite. We hope everything was resolved while you were staying with us and we do hope to see you again soon to reverse your bad experience to a good one.Best regards, Gabby

6/10 (普通)

Kara

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not enough seating in hotel room. 1 person only could sit on tiny “couch” and bedroom had no tv. Had to sit at dining table to relax. If you cook in your room stove is so old it caused fire alarm to go off boiling water. Just not worth the price we paid for room. Sketchy area and police activity was high.
2024 年 3 月に 3 泊滞在
Gabby からの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you Kara for taking the time to leave a review about your experience. We deeply regret we could not exceed to your standards, I hope everything was resolved while you were staying with us. We do hope to see you again soon, to reverse this unpleasant stay to a better one!Best regards

2/10 (非常に不満)

Frank and Alicia、Auburn

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you Frank and Alicia for leaving a honest review, we are sorry we weren't able to meet your expectations, I would love to hear what went wrong during your stay so that way we could improve. Have a wonderful day! and we do hope to see you again soon.

6/10 (普通)

Theresa

家族旅行
Property dated, parking lot very dark and front desk person was hard to understand
2024 年 3 月に 1 泊滞在
gabby からの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you Theresa for taking the time to give us your honest feedback, we are sorry we couldn't meet your standards during your stay, and want to let you know that we are very diverse in our work environment, we are sorry that it was difficult for you at check in. Overall we do hope that you enjoyed your stay and we hope to see you in the near future!

10/10 (非常に良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything looked great
2024 年 2 月に 1 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you Benjamin ! we appreciate your feedback we look forward to seeing you soon!

10/10 (非常に良い)

Simegn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you Simegn! We hope to see you again soon!

10/10 (非常に良い)

Bill、East Wenatchee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property recommend to anyone who wants to stay here
2024 年 2 月に 2 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you Bill for leaving a great review!! we are glad you liked your stay !! We hope to see you again soon :)

10/10 (非常に良い)

Rauf

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 2 月 21 日)
thank you Rauf for leaving a great review! we hope you enjoyed every minute of your stay, see you again soon!

6/10 (普通)

N

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Accommodations were as advertised with the exception of the pullout bed (in the couch) which was in very poor condition missing springs and such, not providing a good rest. Otherwise everything else was maintained well. Staff was very polite and helpful.
2024 年 2 月に 2 泊滞在
gabbyからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you N for providing feedback for us to learn more about bettering your stay. we hope to see you again!

10/10 (非常に良い)

WEICHENG

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Taraからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you Weicheng for the great score. We are so happy you had a great time and we hope to see you again soon.

4/10 (不満)

Victoria

気になった点 : 清潔度、スタッフとサービス
2024 年 2 月に 4 泊滞在
Gabby からの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you Victoria for taking the time to wright a review we are sorry to hear that your experience with us wasn't as you hoped, we strive to make sure everyone enjoys their stay. We would like to know more about your stay and how we can improve! You can give us a call at (425)917-2000 Thank you again and we hope to see you again in the future

10/10 (非常に良い)

Miguel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 8 泊滞在
Gabbyからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you Miguel for taking the time to post a great review with us! We are glad you enjoyed your time here and we hope to see you again!

6/10 (普通)

Hal、Colville

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Gabby Zからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to put a nice review, we are sorry that we didn't meet the higher standards during your stay I hope you can take the time and chat with us and what we can do better next time!Thank you again and have a wonderful day!

10/10 (非常に良い)

Victoria

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
gabby Zesatiからの返信 (投稿日 : 2024 年 1 月 28 日)
thank you Victoria for the great review! We are glad to hear you enjoyed your stay!! We hope to see you soon!Have a great day

10/10 (非常に良い)

Lance

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best Option on The Block
This is my exons time staying here. Out of the hotels in this area, I think it’s the best. The staff is always friendly too. Sabrina at the front desk was extremely polite and professional.
2024 年 1 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you Lance for the great review. I will make sure your feedback is shared with the staff as they work hard everyday to make everyone's stay great. We look forward to seeing you next time.

6/10 (普通)

Sarah

気になった点 : 施設のコンディションと設備
While this was a cheap airport hotel option, it was quite far from the airport (~15 min drive) and is pretty run down. Rooms were clean but basic, common areas felt a bit dingy. Airport shuttle took nearly 40 minutes to arrive after arranging for pickup, which was frustrating. Staff was hard to get ahold of over the phone and one employee was quite unkind (another employee, Diane, was nice). Wouldn't stay here again, but at least it was a cheap last minute option.
2024 年 1 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you Sarah for taking the time to write a review. We appreciate your feedback and will make sure that we address the issues that you experienced. Unfortunately the delay in shuttles was in large part due to traffic conditions and we were running back to back shuttles with the flight delays and cancellations. We hope that we can welcome you back soon.

4/10 (不満)

SHERRI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Took several calls to hotel before phone was answered. The wait time for the shuttle was over 30 mins.
2024 年 1 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you Sherri for taking the time to write a review. We are sorry to hear that you had to wait for the shuttle. Pick up times from the airport do depend heavily on the current traffic conditions and how fast we can make it to the hotel and back. We hope that you give us another opportunity.

8/10 (良い)

Karch

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you Karch. We are glad to see you enjoyed your overall stay. We are interested in your feedback and would be happy to hear what you feel could have made a great stay.

8/10 (良い)

Lernie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Why they charge for parking while it’s not even covered parking also why breakfast not included I bought one not great kitchen stuff so cheap they all have burn marks It’s ok rate for me
Gabbyからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you Lernie for taking the time to wright a review, we are sorry to hear that you didn't like some of the amenity's add on's, to break it down, Simply suites does not have breakfast in the hotel but our sister property Select does, so because of the difference in hotels it is 9.99 per person, if you were to stay at select it is a 17.99 resort fee which includes the breakfast. As goes for the parking it is listed on all our websites, for 10 per night. We are sorry that your stay wasn't 100% but we hope we can make it right the next time!Thank you and have a wonderful day

10/10 (非常に良い)

Lora

2023 年 10 月に 3 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you Lora for the great score. I happy to see you enjoyed your stay. We look forward to seeing you at Sonesta Simply Suites again.

10/10 (非常に良い)

Masitsa

2023 年 12 月に 1 泊滞在
Taraからの返信 (投稿日 : 2024 年 1 月 3 日)
Thank you Masitsa for the great review we are so happy to see you enjoyed your stay. We look forward to welcoming you back.

6/10 (普通)

songyi

家族旅行
良かった点 : スタッフとサービス、設備とサービス
2023 年 12 月に 2 泊滞在
Taraからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you Songyi for taking the time to leave a score. I am sorry to see your stay did not fully meet your expectations. I would be interested to learn more about your stay so we may improve moving forward. We hope to welcome you back again.

10/10 (非常に良い)

Jorge

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Taraからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you Jorge for the great score. We are glad to see you had a great stay. We look forward to seeing you again.

10/10 (非常に良い)

Dario

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Taraからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you Dario for taking the time to leave us a great score. We are delighted to learn that you had a wonderful stay.

4/10 (不満)

silvia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The lady we checked in with when we arrived needs to work on her customer service. Got no greeting, didn’t direct us to where our room was. We had to go to wrong building until we came down and had to ask. Room was not that clean, kitchen sink kept getting clog. Sofa bed mattress was not comfortable. Bathroom sink looked disgusting
2023 年 11 月に 1 泊滞在
Erika Sheetz Supervisorからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for taking the time to write a review. I very much apologize for the stay you experienced. I totally understand the frustrations and if you can reach out to us we would be happy to try and make it right when you choose to stay with us again. As for the room, I will be letting housekeeping know of the issues so we can make sure this doesn't happen again. Again, I want to apologize for the inconveniences you faced when staying with us. We hope you choose to stay with us in the near future.

2/10 (非常に不満)

Kimberly

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The rooms were really nice, however my experience with the staff overshadowed my ability to appreciate the property. I booked the property thru Orbitz. In the interim I received an email offering me an upgrade for around $28. I chose to upgrade my room and charged the upgrade to my credit card. When I arrived, the young lady at the desk proceeded to check me in. I showed her my reservation and verified with her THREE times the amount she was to take out from the card. She agreed, but when I got to the room, my bank had texted me that they had taken more than double the amount. I called back to the front desk to inform them of their error and the young lady said she would talk to her manager and get back to me, she never did. So in the morning, I go to the front desk to get it straightened out and the young man there was EXTREMELY rude and condescending. He yelled at me and wouldn’t even LOOK at my evidence or listen to me. I video taped him so that I would have evidence. I am SHOCKED that they would have someone with such disdain even work with the public. When he found out I was videotaping him his WHOLE demeanor changed and he tried to backtrack. The customer service told me that the hotel fraudulently charged an additional $58 per night without my consent. My job requires me to travel to a a different city every weekend and I have stayed in different properties all over the WORLD! I have never been treated with so much disrespect and contempt
2023 年 11 月に 2 泊滞在
Deborahからの返信 (投稿日 : 2023 年 11 月 27 日)
Thank you for taking your time letting us know your experience, we are sorry to hear that you had all these difficulties, we are making sure that this matter is addressed.

10/10 (非常に良い)

Tae Hwan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a good stay for 3days.
2023 年 11 月に 3 泊滞在
Erika Sheetz Supervisorからの返信 (投稿日 : 2023 年 11 月 29 日)
Thank you for taking the time to write a review. We are beyond pleased to hear you enjoyed your stay. We hope you choose to stay with us in the near future.

10/10 (非常に良い)

Takeshia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful
2023 年 11 月に 1 泊滞在
Erika Sheetz Supervisorからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you for taking the time to write a review. We appreciate that you found the hotel to be beautiful we cant wait to welcome you back to the hotel in the near future.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet, clean and great value.
2023 年 11 月に 3 泊滞在
Erika Sheetz Supervisorからの返信 (投稿日 : 2023 年 11 月 16 日)
Thank you for taking the time to write a review. We are pleased you found your stay to be quiet and at great value. Our housekeepers say thank you for noticing the cleanliness of the hotel. Thank you for such a wonderful day.

10/10 (非常に良い)

John

2023 年 11 月に 1 泊滞在
Taraからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you John for the great review. We are so glad you had a great stay.