外観

ハイアット リージェンシー ベルビューの口コミ

4 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 1000 件の口コミ中 702 件が非常に良い" "
評価 8 - 1000 件の口コミ中 193 件が良い" "
評価 6 - 1000 件の口コミ中 65 件が普通" "
評価 4 - 1000 件の口コミ中 20 件が不満" "
評価 2 - 1000 件の口コミ中 20 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

TORU

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Toru,Thank you for being our guest at Hyatt Regency Bellevue. I am grateful you enjoyed your stay and thank you for your time and review. I look forward to a return visit from you.

8/10 (良い)

TOSHIO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
Anisaからの返信 (投稿日 : 2023 年 8 月 21 日)
Hello Toshio,Thank you for leaving our hotel a rating. We hope you enjoyed your stay and hope to have the opportunity to welcome you again soon.Best,

10/10 (非常に良い)

Junichiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Yuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 3 泊滞在

10/10 (非常に良い)

Masayuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適
会議の為、利用しました。スタッフの方も対応が良く、立地も良かったです。部屋の清潔度も良かったです。
2020 年 2 月に 5 泊滞在
Rachel, Assistant Reservations Managerからの返信 (投稿日 : 2020 年 3 月 13 日)
Thank you very much for your feedback! We hope to host a future stay with us.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
one of your best selections
located in a convenient/accessible area. You can reach out to both business/entertainment districts within 15mins by car. Hotel’s room are big and clean enough but little bit old. But you can be satisfied with the heartwarming services.
2019 年 11 月に 3 泊滞在
Rachel, Assistant Reservations Managerからの返信 (投稿日 : 2019 年 11 月 27 日)
Thank you so much for your fabulous feedback. We hope to host a future stay with us.

10/10 (非常に良い)

Kiyohide

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Place
great staff. they go far and above. I will be staying here again.
2019 年 5 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
長期滞在でも快適なホテル
7泊しましたが、快適に過ごせました。フロントの対応も良く、近隣のベルビュースクウェアにも直接繋がっているので便利です。
2019 年 3 月に 3 泊滞在

10/10 (非常に良い)

Ionel

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very cozy and comfortable and I love the fact that was walking distance to the shopping centers and to the restaurants
2024 年 5 月に 2 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Lonel,Thank you for your 5-star review and your recent stay at Hyatt Regency Bellevue. We are thrilled you enjoyed cozy hotel and wonderful location. We hope to welcome you back again.Warm regards,Rebecca

10/10 (非常に良い)

Maria、Tigard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2024 年 5 月に 1 泊滞在
Betsyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Maria,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 (良い)

Nancy、North Bend

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reason we picked this property was a 30 year anniversary, date night. There was no room service, and most of the restaurants were closed. Street noise was heard throughout the night, and didn’t lend itself to the vibe we were hoping for. For the price we could have stayed elsewhere knowing the services would be unavailable, and saved money.
2024 年 5 月に 1 泊滞在
Tieyshaからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Nancy,Thank you for your rating as well as your feedback. We are so pleased to know that you chose our hotel for your 30-year anniversary date night. Happy Anniversary! We are so sorry that there wasnt any room service, closed restaurants, and street noise heard throughout the night. We are very sorry for the inconveniences. We hope we will have the pleasure of welcoming you both back to Hyatt Regency Bellevue in the future.Best Wishes,

10/10 (非常に良い)

Spencer

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and comfortable, great location
2024 年 5 月に 2 泊滞在
Kristaからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Spencer, thank you kindly for your 5 out of 5 rating and review of your stay with us here at the Hyatt Regency Bellevue. We are happy to hear that you enjoyed your stay with us, and that your room accommodations were clean and comfortable. We hope to be able to welcome you again as our guest. Kind Regards, Krista

10/10 (非常に良い)

DONALD、Monroe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Close to everything.
2024 年 5 月に 1 泊滞在
Jamieからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Donald,Thank you for your great 5/5 rating and review for our Hyatt Regency Bellevue! We were delighted to see that you enjoyed your stay with us and glad to hear that you found our hotel conveniently located. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 (非常に良い)

michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful. Room was nice and clean
2024 年 5 月に 1 泊滞在
Candaceからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear michelle,Thanks for taking the time to leave a 5-star rating and review of your recent stay with us. We are delighted to hear that you enjoyed your wonderful guestroom & friendly staff. We hope to welcome you again soon at Hyatt Regency Bellevue.Warm regards,Candace

10/10 (非常に良い)

YUE

2024 年 4 月に 2 泊滞在
Taniaからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello YUE,Thank you for the 5-star rating, we are glad that this stay was everything you expected it to be and that you enjoyed yourself. We hope to be able to welcome you back for another stay with us in the future.Best wishes,Tania

10/10 (非常に良い)

Chih-Hui、Bloomington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Michelleからの返信 (投稿日 : 2024 年 5 月 3 日)
Helle Chih-Hui,Thank you for the wonderful 5 out of 5 review! We are delighted that you enjoyed your stay with us at Hyatt Regency Bellevue. We thank you for being our guest and hope to have the pleasure of welcoming you back in the future. Best regards,

6/10 (普通)

Edward、Kirkland

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff were all really nice and helpful. The breakfast restaurant Eques was good and a cheerful atmosphere. My room was well appointed, but there was a problem with the heat. Whenever it ran it smelled like burning electrical, very toxic smelling. Engineering was unable to fix the problem, so I had no heat for 2 weeks. The room was really cold.
2024 年 4 月に 6 泊滞在
Candaceからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Edward,Thank you for taking the time to leave a rating review of our hotel. We are glad to hear that you enjoyed the staff, breakfast, and the atmosphere. We are sorry to hear that engineering was unable to fix your heat during your stay with us. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back again at Hyatt Regency Bellevue.Warm regards,Candace

8/10 (良い)

joe

2024 年 4 月に 1 泊滞在
Janetからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Joe,Thank you for taking the time to rate our Hyatt Regency Bellevue. We are pleased to know that overall, you had a good experience. We hope to have the pleasure of welcoming you back again soon.Warm regards,

8/10 (良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, very nice inside, good service. Flaky WiFi
2024 年 4 月に 2 泊滞在
Michelle Tからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Michael,Thank you for the great review! We are glad you liked the service and the location of our hotel. Sorry that the WiFi was not working to well for you while staying. It was a pleasure hosting you at Hyatt Regency Bellevue, and we hope to see you again soon.Best Regards,

10/10 (非常に良い)

Werner

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was the best! I am not a frequent traveler and the staff answered all of my questions and got me where I needed to go. Easiest trip ever!
2024 年 4 月に 2 泊滞在
Taniaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Werner,Thank you for your feedback and 5-star rating. We are happy that your stay with us was comfortable and easy going. We are glad that our staff was able to assist you and answer any questions that you had during your stay with us. We hope to have the opportunity to welcome you again.Best wishes,Tania

10/10 (非常に良い)

Zheng

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice. Staff are friendly
2024 年 2 月に 3 泊滞在
Taniaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Zheng,Thank you for the 5-star rating. Glad to hear that you had a nice stay and that our staff was friendly during your stay with us. Thank you for choosing Hyatt Regency Bellevue, we hope to have the opportunity to welcome you back soon.Warm regards,Tania

6/10 (普通)

Edward、Kirkland

良かった点 : 清潔度、スタッフとサービス
It’s a very nice facility with a well appointed room. However my heating system put out a horrible burning electrical smell. Engineering couldn’t fix it, so it was shut off and my room was pretty cold at night. The air smelled really bad the whole stay.
2024 年 4 月に 5 泊滞在
Johnからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Edward,I am so sorry to see your heating unit had a bad smell during your stay at Hyatt Regency Bellevue. I hope you next stay with us is perfect.Best Regards,John

10/10 (非常に良い)

Naohiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Johnからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Naohiko,Thank you for adding this rating for our Hyatt Regency Bellevue. I am happy you liked our hotel. I hope you can visit us again soon.Best Regards,John

8/10 (良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful, clean, walkable
2024 年 4 月に 1 泊滞在
Jamieからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Megan,Thank you for your great review and rating for our Hyatt Regency Bellevue! We were delighted to see that you enjoyed your stay with us, and we appreciate your kind words about our property. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 (非常に良い)

Sara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Jamieからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Sara,Thank you for your delightful 5/5 rating for our Hyatt Regency Bellevue! It was great to see that you enjoyed your stay with us. We hope to welcome you back as our guest again for another great stay in the future!Warm regards,Jamie

10/10 (非常に良い)

Shashidhar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 1 月に 3 泊滞在
Jamieからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Shashidhar,Thank you for your delightful 5/5 rating for our Hyatt Regency Bellevue! We were thrilled to hear you had a great stay with us. We hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 (非常に良い)

Jill

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location and staff
2024 年 3 月に 1 泊滞在
Angela Sからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Jill, Thank you for taking the time to share your feedback. We appreciate your staying with us and are glad you enjoyed our staff and location. We look forward to welcoming you back. Warmest regards,Angela

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Check in staff were very friendly and helpful
2024 年 3 月に 2 泊滞在
Ciaraからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Ashley,Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your stay, and that the staff was accommodating as we strive to provide guest with the best customer service possible. We truly appreciate the time you have taken to leave your feedback; we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards, Ciara

8/10 (良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Travisからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Francisco!Thank you for your 4-star review of our hotel. We are glad to know you enjoyed your stay with us. We look forward to welcoming you back to the Hyatt Regency Belleview soon! Warm Regards, Travis

8/10 (良い)

Gregory

Excellent!
2024 年 3 月に 3 泊滞在
Christiからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello Gregory, thank you for taking time to share feedback on your recent stay at Hyatt Regency Bellevue. I am happy to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 (非常に良い)

Chris

良かった点 : 清潔度
2024 年 1 月に 3 泊滞在
Melindaからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Chris,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Bellevue on Seattle's Eastside again soon!Warm regards,Melinda

10/10 (非常に良い)

Jolene、Usk

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location
2024 年 3 月に 1 泊滞在
Angela S.からの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Jolene,Thank you for the 5-star rating and for choosing to stay with us. We appreciate you and your business and hope to have the pleasure of welcoming you back again soon.Best regards,Angela

10/10 (非常に良い)

Mike

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We love this hotel, we try to stay every time we go to Bellevue. It’s close to shopping, dining and is a clean & safe.
2024 年 3 月に 2 泊滞在
Jamieからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Mike,Thank you for your delightful review for our Hyatt Regency Bellevue! We were thrilled to read that you had an enjoyable stay with us, and that our hotel has become tradition when visiting the area. Thank you for staying with us, we look forward to the opportunity to welcome you back as our guest again soon!Warm regards,Jamie

10/10 (非常に良い)

Arman

良かった点 : スタッフとサービス、施設のコンディションと設備
It was good.
2024 年 3 月に 1 泊滞在
Tieyshaからの返信 (投稿日 : 2024 年 3 月 14 日)
Hello Arman,Thank you for your 5 out of 5 rating. We are so pleased to know that enjoyed your stay here with us at Hyatt Regency Bellevue. We look forward to welcoming you back in the future.Best Wishes,

10/10 (非常に良い)

Bronwyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay. Staff was amazing and room was gorgeous ! We will be staying again soon
2024 年 3 月に 1 泊滞在
Jamieからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Bronwyn,Thank you for your delightful review of our Hyatt Regency Bellevue! It was great to hear that you had a wonderful stay with us. Your kind comments about our team, as well as our rooms are very much appreciated. Thank you for staying with us, we look forward to the opportunity to welcome you back as our guest again soon!Warm regards,Jamie

10/10 (非常に良い)

Korey、Renton

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel. Clean, affordable room that is easy to walk to restaurants and shopping. Will stay here again.
2024 年 3 月に 1 泊滞在
Melindaからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Korey,Thank you for taking the time to review our property. We are so glad to hear you found our hotel clean and affordable. We are also glad you found our location convenient. We look forward to welcoming you back to Hyatt Regency Bellevue again soon!Warm regards,Melinda

10/10 (非常に良い)

Aaron

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a nice hotel right in downtown Bellevue with close walking access to dining and shopping.
2024 年 3 月に 1 泊滞在
Betsyからの返信 (投稿日 : 2024 年 3 月 2 日)
Hello Aaron,Thank you for your 5/5 feedback and review. We are so happy to hear that you felt our hotel was nice and convenient during your stay. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 (非常に良い)

Yongjin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Lauraからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Yongjin,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 (非常に良い)

DENISE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stay at the Hyatt hotel every year around Christmas to shop and watch the snowflake lane parade. The Hyatt is close to all Bellevue attractions.
2023 年 12 月に 1 泊滞在
Daciaからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Denise,We love hearing that you enjoy staying with us each year. Thank you so much for your 5-star review. We will look forward to welcoming you back on your next visit to Bellevue.Kind regards,

10/10 (非常に良い)

Carly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Kristaからの返信 (投稿日 : 2024 年 2 月 21 日)
Hello Carly, Thank you kindly for taking the time to provide us with a wonderful 5/5 rating on your stay with us. We are hopeful we will be able to welcome you back as our guest again in the future! Warm Regards, Krista

8/10 (良い)

MINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Daciaからの返信 (投稿日 : 2024 年 2 月 19 日)
Hi Mina,Thank you for leaving a rating for our hotel. It was our pleasure to assist you during this stay. Looking forward to welcoming you to Hyatt Regency Bellevue soon.Kind regards,

10/10 (非常に良い)

Greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Daciaからの返信 (投稿日 : 2024 年 2 月 19 日)
Hi Greg, We are so happy that you had a wonderful stay. Thank you so much for providing this rating. We look forward to welcoming you to Hyatt Regency Bellevue again soon.Kind regards,

10/10 (非常に良い)

KARTHIKEYAN

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, parking is provided and is in walkable distance to many shops
2024 年 2 月に 3 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 16 日)
Greetings KARTHIKEYAN,Thank you for your feedback. We're glad you enjoyed your stay at our hotel and the convenience of its location. We look forward to seeing you again when you visit Bellevue!

8/10 (良い)

Shannon

カップルで旅行
We were amazed but how beautiful the hotel lobby was! It was very clean and unlike some hotels the Regence actually smelled wonderful. Lisi was the front desk representative and she was very nice and informative of the surrounding area.
2024 年 2 月に 1 泊滞在
Angelaからの返信 (投稿日 : 2024 年 2 月 12 日)
Hello Shannon!We want to express our sincere appreciation for choosing to stay with us at Hyatt Regency Bellevue. We are thrilled to learn that Lisi from our front desk team provided you with helpful, informative, and welcoming service during your visit. It is also wonderful to hear that you enjoyed our hotel's lobby, cleanliness, and fragrance of our hotel. We hope you had a fantastic stay and look forward to welcoming you back soon. Please do not hesitate to contact us if you need any assistance in the future.Best regards, Angela

10/10 (非常に良い)

Launie、Chattaroy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is huge. But well kept and convenient! Right across from Bell Square. We ate at 13 Coins and it was great.
2024 年 2 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 2 月 10 日)
Greetings Launie,Thank you for your feedback. It was our pleasure to welcome you to Hyatt Regency Bellevue. We are thrilled to hear you had a wonderful stay, enjoyed our convenient location and tasty food. We hope you can visit us again.Warm regards,Rebecca

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Tieyshaからの返信 (投稿日 : 2024 年 2 月 4 日)
Hello,Thank you so much for your rating. We hope you had an awesome stay, and we look forward to welcoming you back to Hyatt Regency Bellevue in the future.Best Wishes,

10/10 (非常に良い)

Jesse

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Jamieからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Jesse,Thank you for your wonderful 5-star rating for our Hyatt Regency Bellevue! We're glad to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 (良い)

Terry

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
room facility a little old
2024 年 2 月に 1 泊滞在
Anaからの返信 (投稿日 : 2024 年 2 月 2 日)
Greetings Terry,Thank you for providing insightful feedback. Thank you for staying with us during your visit to Bellevue. We're sorry to hear that your room was not up to par. If you would like to discuss this further, please contact us via our Social or Chat platforms. We hope to improve your experience the next time you visit!