4/10 Poor
Sera
Traveled with group
May 28, 2024
Disliked: Cleanliness, staff & service, amenities
Our room wasn’t ready when we arrived and we were asked to downgrade our room to one without a tub with no discount or price difference. We had plans to drop stuff off at the hotel and leave for our one day trip, buy we were in the office about an hour before we could leave some stuff in the room and head out. They also made it feel like other guests were the priority and kept mentioning how busy they were and how many families checked in and I had to keep reminding them that I made my reservation a week and a half earlier and think my room should have been ready on arrival. I missed my swing dance class becase of this. I was also double charged for my room causing me to be overdrafted on a sunday in a city I was only visiting with limited resources. The worst part was that at the end of the night my friend and I got in the hot tub and didn’t realize until we got out that we smelled weird. We eneded up getting out of the hot tub when we noticed brown scum in the foam on the water. We thought someone stinky was in the elevator before us, it was a really intense smell. When we got back to the room we could still smell it so we showered and left our suits in the bathroom. The next day mine and my friends swim suits were crusty and reeked like feces. I tried to tell the front desk lady and I think they were just tired of us at this point, even though the check in thing was not our fault. They offered free breakfast and didn’t acknowledge the feces concern
Sera
Stayed 1 night in May 2024