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エンバシー スイーツ バイ ヒルトン シアトル タコマ インターナショナル エアポートの口コミ

3.5 out of 5
エンバシー スイーツ バイ ヒルトン シアトル タコマ インターナショナル エアポート
15920 W Valley Hwy, Tukwila, WA

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 547 件が非常に良い" "
評価 8 - 1005 件の口コミ中 199 件が良い" "
評価 6 - 1005 件の口コミ中 121 件が普通" "
評価 4 - 1005 件の口コミ中 76 件が不満" "
評価 2 - 1005 件の口コミ中 62 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Larissa

2023 年 1 月に 1 泊滞在
Lindsay Mからの返信 (投稿日 : 2023 年 1 月 6 日)
Thank you for the perfect 10! We are thrilled you enjoyed your stay with us.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 1 泊滞在

8/10 (良い)

ほちろん

出張
良かった点 : 清潔度、スタッフとサービス
施設は年数が経っているようだが、比較的キレイに保たれている。
2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

Maxwell、helena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location would like to see hot items on happy hour menu
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ravindra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every thing looks good. Room , food , location Bathroom tiles are slippery
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

jaykar、Spartanburg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good facility At prices we paid.
2024 年 5 月に 3 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for the great rating! We hope to see you again in the near future.

8/10 (良い)

karma

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hard to know where to enter. Han to turn around twice.
2024 年 5 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for the great rating! We hope to see you again in the near future.

10/10 (非常に良い)

zihan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
reserved a day before, but could not get scheduled for the airport shuttle every 30 min.
2024 年 5 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for the great rating! We hope to see you again in the near future!

10/10 (非常に良い)

cathy

良かった点 : 清潔度、施設のコンディションと設備
The breakfast was great and so were the complimentary drinks and snacks. The transportation driver was very helpful.
2024 年 5 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the great rating! We hope to see you aging in the near future.

10/10 (非常に良い)

HENRY、HONOLULU

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is friendly and helpful. Seems very knowledgeable about anything . Staff at omelette station is very friendly and works hard. Hotel should let guest scoop their own hot breakfast choices instead of making everyone wait in the omelette station first before getting to the hot items section : which has pancakes, sausage, bacon and scrambled eggs. Hotel room was very clean and parking was plentiful with a large back lot for additional parking
2024 年 5 月に 2 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the great rating. We hope to see you again in the near future.

10/10 (非常に良い)

Craig

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great!
2024 年 2 月に 2 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for the great rating! We hope to see you again in the near future.

8/10 (良い)

Steven

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good service and great experience
2024 年 5 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for the great rating! We hope to see you again in the near future.

10/10 (非常に良い)

Mahad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dining is not good for the breakfast!
2024 年 5 月に 4 泊滞在
Annからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for the great rating! We hope to see you again in the near future.

8/10 (良い)

Fawn

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Let customer know the know how during check in.
2024 年 5 月に 2 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for the rating. We hope to welcome you back in the future.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your rating of 5! We are glad you enjoyed your stay with us. We hope to welcome you back very soon.

8/10 (良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very attentive.
2024 年 5 月に 3 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for sharing your stay experience with us. We hope you consider staying with us in the future.

2/10 (非常に不満)

Zarin

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for rating! I apologize for not providing the stay experience you expected. We hope you will consider giving us a second chance in the future.

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was fine.
2024 年 5 月に 2 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for rating your experience with us. We look forward to hosting you again in the future.

8/10 (良い)

Evelina、Des Moines

良かった点 : 清潔度、スタッフとサービス
Should provide the simple bathroom needs.
2024 年 5 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for rating your experience with us. We look forward to hosting you again in the future.

8/10 (良い)

Jennifer

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for rating your experience with us. We look forward to hosting you again in the future.

6/10 (普通)

JoAnne

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
The hotel seemed very busy with various sports groups and events occurring. The cleanliness of the hotel seemed to be lacking. They use a heavy deodorant to mask smells.
2024 年 5 月に 1 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for providing feedback on your stay experience with us. Your comments will be shared with our housekeeping team so that we can avoid similar complaints in the future.

6/10 (普通)

James

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel outdated and not clean, especially the pool area.
2024 年 5 月に 2 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for providing feedback on your stay experience. Your comments will be shared with our housekeeping team to avoid similar issues in the future.

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice wekend
2024 年 4 月に 2 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for sharing about your experience. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Adriana Marie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great! Hotel staff, food, room all of was amazing
2024 年 4 月に 3 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the great rating! We hope to see you again soon.

10/10 (非常に良い)

Jaimie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay! Clean..
2024 年 4 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the great rating! Hope to see you again soon.

10/10 (非常に良い)

Lourdes

2024 年 4 月に 3 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for the great rating! We hope to see you again soon.

2/10 (非常に不満)

Madyson

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Mostly locals staying there for parties and such. Both rooms next to us were having loud parties, and teenagers running around yelling. Several people ended up getting arrested during our stay and we were told that it’s pretty normal for that location. We couldn’t use the tiny pool because they were at capacity our entire stay except when the pool was completely closed. The staff was great but the location overall is terrible. Do not recommend this hotel at all.
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your experience at our hotel. We apologize for the unusual busy activity the hotel experienced while you were with us as well as the pool and hot tub closure. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice place, nice service, nice people
2024 年 3 月に 2 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for the great rating! We hope to see you agin in the near future.

2/10 (非常に不満)

Galileo

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was rude and rooms were not clean
2024 年 3 月に 1 泊滞在
Embassy Suites Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing about your experience. We sincerely apologize for regarding your staff interactions as well as the cleanliness of the suite. We will take your comments provided and deliver them to the appropriate sources as we strive to improve our guest experience.

10/10 (非常に良い)

Alice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is absolutely stunning and exudes a sense of luxury. The breakfast they serve is a true delight, with made-to-order omelets that are simply mouth-watering.
2023 年 12 月に 3 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the great rating! We hope to see you again in the near future.

10/10 (非常に良い)

Maria Lourdes Razon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place to stay
2024 年 3 月に 2 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for the great rating! We hope to see you again in the near future.

8/10 (良い)

Yeimi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I Love that they have the Starbucks unside and good breakfast. t
2024 年 4 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for the great rating! We hope to see you again soon.

8/10 (良い)

Heidi

家族旅行
良かった点 : スタッフとサービス
The property was clean but lacked amenities that were out of service. For example, the pool, hot tub and exercise facilities were all unavailable due to construction work. Parking was an extra $22 on the property. The charge for parking in the embassy suite lit seems excessive to us.
2024 年 4 月に 1 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing about your experience at our hotel. We appreciate that you enjoyed the property and sincerely apologize you were not able to utilize some hotel amenities such as the pool, hot tub, and fitness center. We look forward to seeing you again in the future so we can make it right.

6/10 (普通)

Zina

家族旅行
The hotel furniture appears outdated, the pillows are substandard, and the sofa bed is uncomfortable. High levels of activity and noise characterize the environment. The buffet area was congested, and the seating space was not maintained to a satisfactory standard of cleanliness. The reception staff exhibited a lack of formal attire and professionalism, along with a deficit in hospitality.
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for sharing about your experience at our hotel. We will take the information provided and deliver your comments to the appropriate sources as we continually strive to improve our guest experience. Thank you again for your feedback.

10/10 (非常に良い)

Rosio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the great rating! We hope to see you again in the near future.

2/10 (非常に不満)

Eileen P

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was friendly but had so many opportunities to help us find the light rail so we could get downtown and nobody bothered. We paid $637 to fly home early because we were not enjoying Seattle. Unfortunately, when the shuttle driver took us to the airport be told us that the shuttle would take us to light rail and pick us up. It was too late as we were going home. He informed us that there were schedulesand maps but we were never offered one. We just got pointed in the direction of the light rail. We spent a long time walking in the cold rain and didn’t find it. You would think that when we went back to the hotel and said we never found the rail they might mention then that the shuttle could take us but nobody said a word. We spent $100 to get downtown and back. I wish we met the shuttle driver sooner because he had a lot of good information and obviously really wanted us to enjoy the city. The elevators also were not working which we didn’t really have a problem with except they put us in a room next to the stairs so all day and night we could hear people going up and down the metal stairs. The breakfast used to be so good at Embassy Suites but it was not good and the food for the evening reception was peanuts or something. That’s it, nothing more. I’ve stayed at many Embassy Suites and it’s usually really a good stay. Sad to say I left Seattle with a bad impression and it could have been so different if any one person would have explained we could take the shuttle to
2024 年 4 月に 2 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for sharing your honest feedback about your recent stay at our hotel. We understand that we fell short of your expectations and for that we sincerely apologize. We will take your comments and provide them to the appropriate sources as we continually strive to improve our guest experience.

6/10 (普通)

Jana

2024 年 4 月に 3 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for rating your experience at our hotel. We apologize that we fell short of your expectations. We hope to welcome you back in the future to make things right.

10/10 (非常に良い)

Wendy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking lot was quite dirty with garbage. Our 2 year old grandson had to be carried so he wouldn’t pick up anything
2024 年 3 月に 2 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations in regard to the parking lot cleanliness. We look forward to seeing you again in the future so we can make it right.

6/10 (普通)

Clarissa、Salamanca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Breakfast was fantastic, but seating was a struggle some mornings. Only 1 of the 3 elevators was running frequently. Room decor was outdated. The staff was fast when we requested extra towels. The parking was limited if you arrived back in the evening.
2024 年 3 月に 4 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for rating your experience with our hotel. We sincerely apologize that we fell short of your expectations. We look forward to seeing you again in the future so we can make it right.

10/10 (非常に良い)

Qiana

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice family hotel & close and activities location less than 5 miles away!
2024 年 3 月に 4 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for sharing about your experience at our hotel. We're delighted you enjoyed yourself and our location. We look forward to welcoming you back in the future.

10/10 (非常に良い)

Giselle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice room. Free breakfast
2024 年 3 月に 1 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for sharing your stay experience. We're glad you enjoyed your stay and hope to welcome you back very soon.

6/10 (普通)

Andrew Phillip

家族旅行
気になった点 : スタッフとサービス、設備とサービス
The property had two shuttles but, only one in use. Guests had delays in getting to and from the hotel. We had to wait at the airport for 40 minutes. The sad thing is the hotel changes $10 for this service. The hotel also charges for parking and and expect a security deposit over $200 for a three night stay. The breakfast was underwhelming. Not enough staff to provide the quality service expected at an Embassy Suites. Sub-par experience.
2024 年 3 月に 3 泊滞在
Lindsay M.からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking time to share your feedback. I apologize for the delays at the airport. We do have 2 shuttles, but one is inoperable at the moment. We strive to provide friendly and gracious service and I'm sorry you left unhappy. In the future, I do hope you consider staying with us again so we can do better.

6/10 (普通)

Rosalyn

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The pool smelled like chlorine with an undertone of mildewed towels. Better the second day. Room 725 has a pull out sofa in need of repair.
2024 年 3 月に 2 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking a moment to share about your experience at our hotel. We sincerely apologize that our pool condition fell short of your expectations. We will take your comments and provide them to the appropriate sources as we strive to improve our guest experience.

10/10 (非常に良い)

lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking a moment to rate your experience at our hotel. We look forward to hosting you again, should you find yourself in the area.

8/10 (良い)

Caridad

2024 年 3 月に 1 泊滞在
Annからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the great rating! We hope to see you again in the near future.

10/10 (非常に良い)

He、portland

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice breakfast and snakes
2024 年 3 月に 2 泊滞在
Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for sharing about your experience at our hotel. We appreciate the positive feedback and look forward to welcoming you back in the future.

6/10 (普通)

John

adjacent room noises like doors squeaking and toilet seats closing were very audible throughout the night
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced noise disturbances during your stay. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

6/10 (普通)

Ragne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
I was very surprised to be charged for parking. I have never had to pay for parking in a hotel before, particularly when there aren’t other options. The pool was cold and the hot tub was broken. My husband and I slept on the most uncomfortable pull out bed and had a terrible sleep. Other than the bed, the room was nice.
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with parking, the pool, the hot tub, and the sofa bed. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience.

10/10 (非常に良い)

Hana、Kamloops

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is spacious for 5 of us to sleep comfortably. The staff was super friendly and helpful.
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you sharing about your recent stay at our hotel. We will take the feedback you've provided and deliver it to the appropriate sources as we continue to provide outstanding guest experience.

4/10 (不満)

Edward

家族旅行
気になった点 : スタッフとサービス
Compared to other Embassy Suites, they don’t give a mattress pad or more than 3 blankets per suite. When we explained we applied 2 blankets to act as mattress pads for the uncomfortable mattress in sofa bed, the director of housekeeping refused our request to supply one more blanket for our kid. I had to spend an extra 10 minutes to redo the bed with towels instead of a mattress pad so my kid would have a blanket. It’s most inconvenient after driving many hours and a tiring eventful day. I wish they told us before I spent another 10-15 minutes re-assembling the bedsheets. They didn’t even have the courtesy to inform us about this blanket limit until an hour later when we called to inquire about whether they forgot about our request for a blanket. By then the bed was already assembled with the blankets underneath as a mattress pad and sheet. Were they hoping we forgot about the blanket request?? The Embassy Suites Tigard location was most helpful and even set up the mattress pad and sheets for our bed. Most unfortunate that the last night of our vacation was soured by this experience.
2024 年 3 月に 1 泊滞在
The Embassy Suites Management Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you sharing about your recent stay at our hotel. We sincerely apologize that you experienced issues with the suite amenities capacity limit. We will take the feedback you've provided and deliver it to the appropriate sources as we strive to improve our guest experience. Thank you for sharing your experience with us once again.