Scottsdale Fashion Square

I think the hotel location is wonderful, affordable and well maintained. I do believe that the customer service with some of the front desk is not welcoming. Especially the person that checked me in. I compared her to the others and there was a stark contrast. Her presence also changed the way the others behaved too (I had a 5 day stay). It seems she may be in a supervisory role. Great hotel, I would return. please provide customer service training to front desk staff. All other employees were wonderful.

We had an amazing stay here for 4 days. Excellent property to relax and rejuvenate. The JOYA spa was exceptional with professional staff. We felt pampered from the minute we walked in. We stayed to enjoy the salt water pool and ate lunch by the pool. Service, food and the pool were excellent. Our room was clean and comfortable with everything we needed. When we asked for some extra items, it was no problem. Staff were very accommodating. Beautiful, beautiful property. We loved it.