アイロン / アイロン台、ベビーベッド (無料)、可動式ベッド (無料)、WiFi (無料)

コンフォート イン ソーガーチーズの口コミ

2.5 out of 5

口コミ

7.6

良い

評価 10 - 602 件の口コミ中 188 件が非常に良い" "
評価 8 - 602 件の口コミ中 223 件が良い" "
評価 6 - 602 件の口コミ中 88 件が普通" "
評価 4 - 602 件の口コミ中 53 件が不満" "
評価 2 - 602 件の口コミ中 50 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Alyssa

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As I checked into the first room, I was unsure if it was cleaned prior to my arrival. There was multiple stains on furniture and bedding. There was tissue in the toilet, making me believe it was used prior. The next room they gave me to accommodate me, was just as bad with stains. I open the closet to a bag of dirty laundry/towels stored in it. Hotel elevator floor was disgusting, your feet stuck to the floor. I had to book at a near by hotel due to the conditions of the rooms, I didn’t want to see a third accommodation would look like.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Simon

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Draps tachés de sang. Inacceptable!
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Steven

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would not even stay there! Nasty staff, smoking in non smoking areas, some smoking marijuana INSIDE their room. Wouldn’t refund us and we rented a room elsewhere. HORRIBLE
2024 年 3 月に 1 泊滞在

4/10 (不満)

Tanya

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The staff was so involved in her phone she didn't even notice someone standing in front of the desk awaiting check in. I also did not appreciate the overwhelming smoke smell the moment you step in the hotel. In addition, the noise at night was very loud.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Julie

カップルで旅行
良かった点 : 施設のコンディションと設備
Could hear people talking in room next door. Blow dryer almost caught on fire- smoke was coming out and coils were red hot - curtains in room were falling off rod
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Alex

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is not a hotel.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Souhila、Bonus brook

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a business trip in the area, the place was fantastic as well as the employees .
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick stay for a last-minute ski trip to Hunter mountain. Clean room. Breakfast room was clean and well organized. The only negative is coffee was watery and the price is a little high. Thumbs up for the consistency of the brand.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Giannina

良かった点 : 清潔度、スタッフとサービス
.
2024 年 1 月に 1 泊滞在

8/10 (良い)

rocco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not too many guests. We were the only car in the lot so it made for a quiet one night stay.
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

John

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst spot
It is a spot I will never go to again. Not clean and service was sub par
2024 年 1 月に 2 泊滞在

4/10 (不満)

Emily

2024 年 1 月に 2 泊滞在

8/10 (良い)

ALEXANDER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

4/10 (不満)

Cheryl

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Do not stay here
I will not return ever. Despite the service from the young man at the desk this hotel is disgusting. We travel with our dog and tho i can appreciate the fee for a pet the initial room was previously destroyed by animals. The furniture was in horrible shape. The room smelled of I dont know what. After speaking with the clerk he stated he could do nothing with the price but did offer an upgraded room. It was larger and smelled better but still not for the price. To add to this all this appeared to have signs everywhere about not smoking. It would seem that onky applied to cigarettes give the overwhelming odor of marijuana in the halls and what wafted into the room.
2023 年 12 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、客室の快適度
The room was not completely clean, the mattress was not comfortable, another guest was smoking and the smell was in the hallway and elevator all the time….
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT STAY HERE
This place is terrible. Do not stay here. Unsafe and dirty. It appears to have low income families living there. The price was $400 a night. It was so bad that we had to leave and find another hotel to stay. Travel sites and Comfort Inn misrepresent it as a regular hotel. No disclosure about the long term residents. After leaving I looked it up and found what appears to be fake google reviews giving it 5/5. Read the many google reviews that mirror our experience with this dump. It should be reported to the consumer protection agency!
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Loring

2023 年 10 月に 1 泊滞在

4/10 (不満)

Norma

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
After walking in and seeing many people loitering in the lobby, I immediately cancelled my reservation. I had my young daughter and her friend staying with me and to say I felt unsafe is an understatement. As I understand it, the local government is using this hotel to support families that don’t have a place to go. While I support that, that should be disclosed before booking so I can make an informed decision about whether or not I want to stay there. The lack of transparency on this point feels intentional and is disappointing to say the least. I wouldn’t stay at this hotel
2023 年 9 月に 3 泊滞在

2/10 (非常に不満)

Gordon

家族旅行
気になった点 : 設備とサービス
We were given a room that hadn’t been cleaned for 4 days. The smell almost made me pass out. I had to leave and check into a holiday inn. I called my bank to dispute the payment. Hopefully I’ll get my money back
2023 年 8 月に 1 泊滞在

4/10 (不満)

Rich

First room door would not open. Gave a second room no king bed but room rate still the same. Paid more for less.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Edwin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

David

2023 年 7 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear David,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 (非常に不満)

Jesse

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff at the front desk was unprofessional and never available. There was a sigh on the front desk to call for service but never answered the phone. Couldn’t make change for cash payments as well as noisy nights and conditions were run down.
2023 年 6 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

4/10 (不満)

nicholas

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
When we arrived there was a pound of ham in the frig that wasn’t ours. Room was dirty and bathroom was not updated
2023 年 6 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 10 日)
Dear Nicholas,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope you will visit again soon.Sincerely,Hotel Manager

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had stayed there 5 years ago but definitely in decline. Would not stay again.
2023 年 6 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 10 日)
Dear Guest,We apologize for your unsatisfactory experience during your stay. We would appreciate more specific feedback regarding the issues you encountered so that we can address them and improve our services. We value your feedback and would like to make it right. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear James,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

6/10 (普通)

grace、maplewood

出張, 家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Over priced....outrageous rates for stay. Receptionist at checking was unfriendly and aloof.
2023 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear grace,Thanks for your recent stay at our hotel. We appreciate your feedback. We apologize that your stay was not satisfactory. We will surely change and improve our facilities and services. We promise that you will have a wonderful experience on your next visit. Please visit us again.SincerelyHotel Manager

4/10 (不満)

Mark

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to the horse show at HITS but the price was very high for a tiny room, dirty indoor pool and zero other amenities. Luckily we were on the side of the hotel facing away from the Thruway. The side door, which is supposed to be locked did not lock at all.
2023 年 5 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear Mark,Than you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 (非常に不満)

Terri-Lyn、Baltic

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in took quite sometime and the employee was very unprofessional. She gave no information on the hotel - WiFi, pool etc… just handed us the room keys after a very long time chatting with her manager Danny on the phone and making facial expressions and complaining. There was an argument during the night and unprofessional talk with the employees. Thankfully our room was clean.
2023 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Terri-Lyn,We apologize for the inconvenience and unprofessional behavior you encountered during the check-in process. Your feedback regarding the lack of information about hotel amenities. We will address this with our team to ensure that all staff members are well-informed and able to provide necessary details to our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 (普通)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Room was very comfortable but we were close to the highway so although road noise may be white noise for some not so much for us
2023 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 5 月 18 日)
Dear Cheryl,Thank you for sharing your feedback with us. We're glad to hear that you found the room very comfortable during your stay. However, we apologize for any inconvenience caused by the proximity to the highway and the resulting road noise. We hope to have the opportunity to provide you with a more peaceful stay in the future.Sincerely,Hotel Manager

8/10 (良い)

Alfredo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 5 日)
Dear Alfredo, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 (普通)

Avraham

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
OK but Noisy
OK Motel. Very noisy from the near road. Poor Breakfast.
2023 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 5 月 17 日)
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager

4/10 (不満)

Brett

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Felt more 1 star than 2 star
2023 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Brett,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

4/10 (不満)

Alfredo

家族旅行
Not clean
2023 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 4 月 20 日)
Dear Alfredo,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

10/10 (非常に良い)

Birgit

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its fine
2023 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 4 月 15 日)
Dear Birgit,Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

2/10 (非常に不満)

katia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 3 月 15 日)
Dear katia,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 (非常に不満)

Julia

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is the nastiest ive ever seen If you are thinking about staying here dont save your money Its a waste of money and time
2023 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 3 月 1 日)
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

6/10 (普通)

LILI

良かった点 : スタッフとサービス
2023 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 3 月 17 日)
Dear LILI,Thank you for your valuable time to leave a rating stay at our hotel. I sincerely appreciate your 3 out of 5, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely,Hotel Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great experience!
Rooms were very clean, breakfast was perfect. They were extremely responsive to issues, and have honest working staff. We left a tablet in the room accidentally, and they called to let us know they found it! Good for families with kids, as they had a pool for evening activities!
2023 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 (良い)

Andrzej

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Andrzej,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel manager

2/10 (非常に不満)

Matt

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had to switch rooms 4 times. Either not vaccumed or filthy sheets. Pool area not well maintained either.
2023 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Matt,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

8/10 (良い)

Stephen、Bellmore

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff, quiet and clean room
2023 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 21 日)
Dear Stephen,Thank you so much for your kind words. I’m so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

6/10 (普通)

Melanie

家族旅行
良かった点 : スタッフとサービス、客室の快適度
About what I expected
4 of us, 2 adults, 2 kids. Room was comfortable enough, but aged. Sofa bed waa sketchy...definitely some interesting stains on the sofa. Employees were nice enough. Breakfast was plentiful. Rooms are very close to NY thruway and truck noise is plentiful. Bring a noise canceling machine if you are a light sleeper.
2023 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 21 日)
Dear Melanie,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

10/10 (非常に良い)

Se Joong

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great stay for 3 days . Enjoy break first and quiet sleeping . We will definitely come back on next ski season.
2023 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 21 日)
Dear Se Joong, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We’ll be here for you when you need us again. Sincerely, Hotel Manager

8/10 (良い)

Kuljeet

2023 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 24 日)
Dear Kuljeet,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel manager

4/10 (不満)

Eileen、New York

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Rusty fixtures, floor dirty, garbage can in lobby overflowing and never cleaned up.
2023 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 21 日)
Dear Eileen,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

10/10 (非常に良い)

leigh

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Pool
Hotel manager からの返信 (投稿日 : 2023 年 2 月 9 日)
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 (非常に不満)

Erika

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
outrageous that pounding running screaming families disrupted our stay and our sleep. The hotel Staff could not control it. Will never stay there again.
2023 年 2 月に 1 泊滞在
Hotel manager からの返信 (投稿日 : 2023 年 2 月 7 日)
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The pool was nice rooms were very clean
2023 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 2 月 1 日)
Dear Brian,Thanks for stay at our hotel. I'm so pleased that your overall experience was good. You see our room were clean and comfortable. We are always trying to provide a best and greater experience to the new guest. We look forward to welcoming you once again. Please stay with us again. Sincerely Hotel Manager