2/10 (非常に不満)
Andrew
2025 年 8 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon arrival, I checked in and headed to my room to find out that my key didn’t work. I went back to the front desk to get another and that key didn’t work either. They ended up having to get the master key to let me in the room and let me know they would send someone to fix the issue so I could receive a key. I did not end up receiving a key at all. While I was waiting in the room for the key I looked around and noticed it was absolutely filthy. The bed appeared unlaundered as the pillow was in the middle of the bed, linens wrinkled and untucked. The floor and the window curtains had many disgusting looking stains. Upon looking in the bathroom, there were no towels except hand towels that were unfolded and a face cloth left in a mess on the counter. The shampoo was on its side and the toilet paper roll was nearly empty and unrolled.
The room didn’t appear to be cleaned at all.
As if it wasn’t bad enough that I couldn’t leave the room without being able to get back in since I didn’t have a working key, now I was stuck in a room that had clearly not been properly cleaned between guests.
Andrew
2025 年 8 月に 1 泊滞在
