Overall - this is a wonderful place to stay. Few things make it hard to rate it higher.
The Good:
The location is perfect, it's nice and quiet, and it's fairly centrally located. The house itself was clean and well maintained, furnishings were themed and had a great mountain flair.
The Hrmmm:
- Warning, the beds are very hot. If you are a cold sleeper, they just are....warm. Not a dealbreaker, but not our style
- The pocket doors stick a lot, so you have to get a little creative
- The welcome packet is....wrong. It lists the WiFi incorrectly. I had to call the owner to find out there is a Sprint HotSpot in the master bedroom that you have to turn on. Thats when we found the sticky note with the code written on it. Annoying, but not a deal breaker
- The pictures clearly show a standard coffee maker. To our surprise, we entered and they had a Keurig instead. Therefore, the coffee we brought was useless and I was making a late-night run into town to buy k-cups so we'd had coffee in the morning. Again, not a deal breaker, just a bit annoying.
The BAD:
- Ugh, the check-in process. You have to drive to the security office 4-5 miles away. It's poorly marked, especially in the dark. It showed up on google maps, but not any other GPS (so trust nothing else). When we got there, they were the rudest people and were less than helpful. I walk up to the window to ask for the key and give them the address - they kept saying "are you in the resort". When I told them I'm not sure, they got frustrated and said "WHICH resort, we have 3". I again gave them the email, my name and my phone number. They acted like they didn't believe me - so while at the window, they called around then finally said "Oh, we found you. You are in a PRIVATE home".
Yes, I know, I told them that in the beginning. I asked for more details, and they said they had nothing else for me because it's a private home. They handed me a key and an activity map from 2019 with last years dates (LOL). Not a great first impression.
- The trash situation. You have to pack up your trash and haul it to an out-of-town receptacle. Only, the address is worthless and can't be found on GPS. Doesn't matter - the place is closed on Sunday (our checkout day). So to avoid the $25 charge, we stuffed our trash in the bins at Ingles.
Overall a great place, but the checkin/out process needs polishing.
