Sapanca Yeni Mosque

Very clean hotel with the best staff! Mohammed, Omar, Sule and all others were very welcoming and helpful! We had a great experience!

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

The staff were amazing. My husband fell on the way into the hotel and they took such good care of him. They got him a seat, water and bandaged a cut with such care. We are very grateful to them for this then they gave us a coffee until our room was ready (which was only 10 mins) and took him up to our room in a wheelchair The room was spotless and spacious and very nice. Outside the hotel we were only a couple of minutes walk from shops, restaurants and the trams so it is in a perfect location. Breakfast had plenty choice and the restaurant served a delicious chicken kebab. When it came time to leave they had booked our taxi which arrived on time A perfect choice and if we return to Istanbul we will certainly go back. Many thanks to all the staff.