8/10 (良い)
Eric、Kennesaw
カップルで旅行
2026 年 2 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Overall we had a good experience. In fact, the hotel needs to improve the posted photos because they do the hotel a disservice. For example, the photo of the gym only reflects a treadmill or two. But, they have much more equipment than that. The hot tub and indoor pool are both heated to the same very want temperature, which was really nice. Also, our room had a jacuzzi in it, which I had no idea of until we arrived. I think those were very important points that were left out that could help the hotel gain more business. But, the bar is somewhat of a joke. There was no one really working the bar and when we wanted drinks delivered to the pool area, due to no bar in or near the pool, I had to physically go to the front desk to ask for attention at the bar. There is a phone near the pool that allows calling the bar, but no one ever answered. In fact, we wanted a second round of drinks but it was too much of an effort to get someone's attention to make the purchase. The hot buffet breakfast was decent, but not memorable. Also, the toilet flush in our room was really poor and needs attention. But during check out, no one even asked if we had any issues with our stay nor asked for suggestions. Would I stay there again? Probably. But, a change of management would help. Right now it appears that no one is really paying attention to the details that could bring in more revenue for the hotel and enhance the customer experience.
Eric
2026 年 2 月に 1 泊滞在
