Santana do Mato Vacations from ￥269,751

Great stay with very helpful staff and very convenient location to the airport.

Rooms were nice and clean with a convenient layout. Curtains and lights are all operated by switches by the bedside table. Staff were lovely and helpful. Only downside is that they only have one hook for towels in the bathroom.

Main stream “business hotel” vibe. Breakfast staff were lovely!

The hotel was fantastic! It was just as described. Check in was very simple. While there are not a lot of shops around it is very close to the train station and the airport. I would highly recommend this hotel to anyone.

We were forced to stay in a hotel that smelled strongly of cigarettes and whose fan and air conditioning were both broken. We asked for help, were told someone would come yo our room, then were left waiting for an hour and a half until we were told there was nothing they could do, but asked us to leave for an hour so they could run some kind of machine to try to mitigate the smell. I’m not sure they did anything- because we went back to the room two hours later only to have it smell the same. We left the patio door open and went to go get dinner, but then were informed that the restaurant and the pool were closing early for a private party. We asked if we could have another room, and were told no. They offered us two drink vouchers only. We went out to get dinner and came back to the fan and air conditioning not working again. We called for help again, and someone came up, agreed that it didn’t work, and then said there was nothing they could do because their maintenance person would have to deal with it the next day. So stuck for a very hot night in a disgusting smelling room to wake up with my eyes swollen from the gross air. Staff did nothing but shrug their shoulders and take our money. They should have just offered us a refund and let us go get another hotel. Or should have a manual fan or AC unit at least instead of having ZERO solutions. Terrible experience and terrible service.