6/10 (普通)
Ushashree C.
2024 年 5 月 6 日
気になった点 : 清潔度
Great house, bad property manager
House was spacious and exactly as in the pictures. Spectacular views from all around the house, and very private.
Property is managed by Vacasa, and they check on my stay with automated texts, asking for issues or concerns. However, the automated generic responses were very annoying because it was the least bit helpful. Don’t understand why one would ask for ‘concerns’ if they wouldn’t care to even attempt to resolve it.
We found bed bugs in a bathroom in the towels, and let Vacasa know and didn’t hear back from them. It’s an older house and we had trouble finding the thermostat and using the fireplace by the kitchen, and Vacasa responded with “thermostats are generally on the wall” -which wall on that specific property would have been helpful.
Check in instructions could be a little clearer, may be add images of the keypad to use. Google navigation is not accurate and stops you a few yards before the gate. It took 40 mins to contact customer support, to get inside the door.
Would have rated the house 5 starts if not for the bed bugs. Just stressed about sanitizing all my belongings to prevent bed bugs from spreading to my house.
Ushashree C.
2024 年 5 月に 2 泊滞在