Thank you, Nelson, for your review and recommendations of the Tay Beach Hotel. It's great to hear that the hotel offers nice facilities, comfortable rooms, and is pet-friendly. However, it's disappointing to learn about the expensive food, language barrier, and limited wifi. The hotel seems to be a good option for those seeking a peaceful stay but not ideal for families with children or beachgoers due to strong waves.

Estimado huésped, Lo invitamos a seguir disfrutando de nuestro hotel y servicios. Atentamente, Dirección de Operaciones

Estimado huésped, Para nosotros son muy importantes sus comentarios, estamos trabajando para mejorar todo lo que nos comenta de la atención y de la alimentación. Esperamos en una próxima hacer que su descanso y experiencia sea memorable. Atentamente, Dirección de Operaciones.

Estimado huésped, Lo invitamos a seguir disfrutando de nuestro hotel y servicios. Atentamente, Dirección de Operaciones

Dear guest, Your comments are very important to us, we are working to improve everything you tell us about the attention and food. We hope in the next one to make your rest and experience memorable. Sincerely, Operations Department.

DEAR MONICA, Thank you so much for your kind review and for sharing your wonderful feedback! It's delightful to hear that you had a great time at our hotel. We are so glad our staff was so wonderful with you and able to make your stay extra special. Always welcome! Operations Manager Tay Beach Hotel

Good day.We appreciate all your good comments, for the whole team it was a pleasure to serve you. We will continue working to ensure that all our guests feel with the best possible attention.

Gracias por enviarnos sus comentarios. Vemos que su estadía fue buena en general, pero tendremos muy en cuenta para seguir mejorando. Esperamos pueda darnos otra oportunidad para comprobar dichas mejoras.Atentamente,Gerente OperativoHotel Tay Beach

Dejar Giancarlo, We are really glad you liked our facilities in front of the beach. Thanks for your excellent review! Best wishes, Operations Manager Tay Beach Hotel

Estimado Juan Camilo, Lamentamos que su experiencia en el hotel no fuera buena y queremos ofrecerle nuestras disculpas. Sin embargo, agradeceríamos nos indique los motivos para darnos tan mala puntuación, ya que no aporta comentarios adicionales. Desde nuestro equipo hemos revisado lo sucedido en su estadía y comprobar que pudimos darle manejo y solución a todos sus requerimientos. Esperamos pueda visitarnos de nuevo para poder darle otra impresión. Reciba un cordial saludo, Gerente Operativo Hotel Tay Beach

Dear Johanna, Thank you so much for your kind review and for sharing your wonderful feedback! It's delightful to hear that you had a great time at our hotel. We are so glad our staff was so wonderful with you and able to make your stay extra special. Always welcome! Operations Manager Tay Beach Hotel

Estimado José Andrés, Nos alegra mucho saber que disfrutó de su estadía en nuestro exclusivo hotel y le agradecemos que nos haya dedicado su tiempo para enviarnos tan buena calificación. Esperamos su regreso pronto. ¡Siempre bienvenido!

Estimada Gloria, Muchas gracias por tomarse el tiempo de enviarnos su puntuación. Esperamos recibirla de nuevo pronto. ¡Siempre bienvenida!

Dear John. Regards. First of all, I present apologies from the tay beach hotel team. we are very sorry not to meet your expectations. We would like to clarify some items about your reservation and your negative coment. 1. you made a twice reservation from 2 differents sites, expedia.com and booking.com, the reservation from Booking was made to name of Mrs Olga Rusak, this reservation was made for just one person, we never had you name in this reservation. we answered the request saying thar we was going to keep the reservation, and we did it, but Mrs. Olga never came. 2. we never received email or notification from you on Expedia.com site asking to keep your reservation. We considered no show the reservation since 12 am then the rooms are free to be sold since that moment. 3. the email we received from Olga was asking to keep her reservation because she had a flight cancellation and the reservation was changed to march 22. 4. you never hired a pick-up service with us, and it is not included in the rate. Guests must arrive directly at the hotel by their own means regardless of the time of arrival. we dont offered this service on bookings sites for free. 5. The hotel has not safety 24 hours, the gates must be closed by security. 6. We dont offered on booking sites front desk 24 hours. 7. We are really sorry about the insects, In some seasons of the year there is more presence of insects for being surrounded by nature. 8. we are sorry because of the toilette paper, the reason for that happened was that the room was not ready to sell because we had not any request. Once again i present our apologies about the situation and hope in a next opportunity to meet your expectation and you can be sure, we will contniue working to improve our service. Best regards. Lina Maria Zuñiga.