We arrived after 36 hours of travel and no luggage (lost). They helped with some toiletries and were welcoming. Across from train station worked well for our travels

HIGHLY recommend this property! Absolutely beautiful property in the best location for exploring Bologna. 5 minute walk to restaurants, shops, historic sites! We had a very stressful situation, having lost our passports on the train to Bologna. Through extraordinary efforts by both the Hotel Manager and Concierge Julia, our passports were speedily located and we got them back right away! The Manager also upgraded us to a suite which was very luxurious and appreciated after such a scary day. I encourage anyone who is looking for a centrally located luxury hotel in Bologna with exceptional customer service to select this one. You will not be disappointed!

Nice garden and pleasant facility. The TV in the room was not working. They tried fixing and offered a different room but we were already unpacked. Breakfast was good .

We've just returned from.a 4 night stay and can't fault the hotel at all. Location was excellent, room was big, bed huge and very comfy! We only used the breakfast buffet once unfortunately as we were out & about very early but the choice was really good, we were well catered for! Staff were fab and very helpful. We will absolutely use this hotel again.

This hotel tries and has some quality. The staff are definitely the highlight of this premises.