スーペリア ルーム クイーンベッド 1 台 テラス | バスルーム | 環境にやさしいバスアメニティ、ヘアドライヤー、タオル、石鹸

DREAMCATCHER by DWの口コミ

3.5 out of 5
DREAMCATCHER by DW
2009 Calle España, Ocean Park, San Juan

口コミ

9.4

最高に素晴らしい

評価 10 - 840 件の口コミ中 645 件が非常に良い" "
評価 8 - 840 件の口コミ中 124 件が良い" "
評価 6 - 840 件の口コミ中 40 件が普通" "
評価 4 - 840 件の口コミ中 10 件が不満" "
評価 2 - 840 件の口コミ中 21 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

8/10 (良い)

REIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素敵な雰囲気のゲストハウスですが
It was very special place.Time goes slowly and comfortable. We had a pretty good time. 独特の雰囲気がとても良いゲストハウスです。 のんびり過ごせます。 ディスカウントの時に予約すれば一万円以下で泊まれます。 プロパーだと少し高いと思います。
Stephanからの返信 (投稿日 : 2017 年 4 月 28 日)
Dear Reiko, We are happy to hear you enjoyed your stay with us. You mentioned the room was too cold at occasions. I want to point out that all our rooms have A/C's that are fully controllable by the guest via a remote control. As for the hot water in your room, we will check on that and make sure there is sufficient supply for our future guests. Thank you for pointing this out and thank you again for your stay with us. We hope to see you again!

2/10 (非常に不満)

Ashley

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
The room didn’t specify how small it was and the bathroom isn’t as private as you think you need to walk across the lobby with all your things with people around just to go to the bathroom or shower
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sarah Gonzalez

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful hotel with charming rooms with lovely outdoor spaces. The staff were courteous and helpful. The food was delicious. We greatly enjoyed our stay at the one of a kind place.
2024 年 5 月に 3 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for your lovely review! We're delighted to hear that you found our hotel beautiful and enjoyed the charming rooms and outdoor spaces.

10/10 (非常に良い)

Katelyn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The cutest place ever! Little bungalow property in the suburbs of San Juan. You feel like you’re in the rainforest with how serene the property is with the plants and decor. We stayed in the smallest room but we were super happy with it. The staff was super friendly and helpful. We did a snorkeling tour and saw lots of sea turtles. The property is within walking distance of some restaurants and the beach. It is also only a 15 ish minute drive to old San Juan where you can spend the day exploring, would def come back!!
2024 年 5 月に 2 泊滞在
The Dream Team からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Katelyn, thanks for your review. We loved hosting you and we are so happy to know you enjoyed your stay with us. We hope to have you back soon.

10/10 (非常に良い)

renee

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I can't say enough about my stay here. I have always stayed in more resort style hotels and decided to try something different and was not disappointed! Very quiet and peaceful, staff was amazing and helpful with suggestions of places to go for local food and places to see. I am not vegan so didn't try the breakfast. Safe and secure with a security guard at the entrance of the gated community. My daughter and I ended up extending our stay and tried a different room. My favorite room was #3 with a patio space surrounded by cast iron. My daughters was room #88 that had an outdoor patio on the roof. I actually looked forward to going back to my room. So close to everything, ubers are very cheap, my most expensive was $18. I am actually back in PR for work staying at a resort and the Uber prices are very expensive when you go to or from a hotel. The only negative thing is that I have now been shopping on Wayfair and Amazon to create a similar feel and environment on my deck.
2024 年 4 月に 2 泊滞在
Your Dream Teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Renee, thank you for taking the time to share about your recent stay at DREAMCATCHER by DW. We are delighted you had a wonderful experience with us and that everything met your expectations. We strive to create a warm and inviting environment that feels like a home away from home for our guests. We also appreciate your kind words about the responsiveness of our staff members. Providing attentive and personalized service is our top priority, and we're happy to hear that our efforts succeeded in making your stay enjoyable. We look forward to hosting you again soon.

10/10 (非常に良い)

Suhleil

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Suhleil, thank you for the 5-star review! We're delighted to hear that you enjoyed your stay with us and we look forward to hosting you again at DREAMCATCHER by DW!

6/10 (普通)

jonathan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great location and easy parking. Lack of hot water was an issue. The cost wasn’t worth it.
2024 年 4 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jonathan,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our great location and found parking easy.We apologize for any inconvenience you experienced with the lack of hot water during your stay. We appreciate you bringing this to our attention and allowing our maintenance team to address the issue promptly.We take pride in providing fair rates for our accommodations, considering the quality of service and amenities we offer. As one of the top-rated boutique hotels in San Juan, we strive to ensure that our guests receive excellent value for their stay.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I couldn’t possibly say enough good things about the Dreamcatcher property and staff (Victor and others THANK YOU). Everyone was welcoming, helpful and went above and beyond, especially to make me feel comfortable as a solo traveler. It is truly a paradise and zen oasis which happens be conveniently located and walkable to both beautiful beaches and a town with shops and restaurants. 10/10 would recommend and cannot wait to to return
2024 年 4 月に 2 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Christine, thank you for your amazing review! We are glad to know you enjoyed your stay and hope to have you back soon!

8/10 (良い)

Phelan

カップルで旅行
良かった点 : 清潔度、設備とサービス
Location was great since it was walking to the beach. There were two nights we didn’t have water to shower with. Our room didn’t have a bathroom within the room itself, so we had to constantly walk through the hallway for any usage of the restroom.
2024 年 4 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Phelan,Thank you for sharing your feedback with us. We're glad you found our location superb, with convenient access to the beach.We're sorry for the trouble you experienced with the water supply during your stay. We strive to ensure that all amenities are fully operational for our guests, and we regret any disruption this may have caused. Our 24/7 concierge team is always available to assist, and we would have been happy to address the issue promptly had we been made aware during your stay.Regarding the bathroom arrangement in your room, we advertise the room with a private yet detached bathroom to provide accurate information to all our guests. This room category is only one of two that has such a setup; all other room categories offer en-suite bathrooms, and we suggest to future guests to make sure to read the room descriptions with care to prevent disappointment.We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

4/10 (不満)

Julianne、Stamford

overrated hostel
2024 年 3 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Julianne, we appreciate you taking the time to leave a review, and we're sorry to hear that your experience didn't meet your expectations. While we understand that preferences can vary, we'd like to clarify that we are not a hostel but a boutique hotel with a unique concept that many of our guests love.We take great pride in our communal areas, including our fully air-conditioned workspace/dining room, a gift shop featuring local makers, and a spacious deck with lounge furniture and hammocks. These spaces are designed to provide our guests with a comfortable and welcoming environment where they can relax, work, or socialize.We're proud to say that our many previous happy guests and countless positive reviews attest to the quality of our accommodations and the exceptional experience we strive to offer. Our commitment to providing top-notch service and amenities has earned us a reputation as one of the absolute favorites and top-rated boutique hotels in San Juan.We'd love the opportunity to welcome you back and show you the true charm and hospitality that our guests usually rave about. Thank you again for your feedback, and we hope to have another chance to impress you in the future.

10/10 (非常に良い)

Riddhi

2024 年 4 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Riddhi, thanks for your review. We hope to have you back soon.

10/10 (非常に良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The DREAMCATCHER B & B was charming! It reminded me of my home. I smelled the aroma of Nag Champa incense throughout the hotel. There were little shrines and Buddha’s in different areas of the building along with a lovely water fountain in the middle courtyard. The food was absolutely delicious! I loved the smoothies and bold tasting coffee served throughout the day. The staff was friendly, helpful and ready to serve. I would highly recommend staying at the DREAMCATCHER Hotel!
2024 年 3 月に 4 泊滞在
Your Dream Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sabrina, we are truly grateful for this amazing review. Thank you for taking the time! We are also delighted that our hotel DREAMCATCHER by DW reminded you of home. For us, it's a priority to provide our guests with a welcoming, comfortable, and relaxed ambiance. We would love to host you again soon!

10/10 (非常に良い)

Kim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Dream Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Kim, thank you for the review. We are happy to hear you loved your stay with us and we hope to host you again soon!

10/10 (非常に良い)

Christine

2024 年 3 月に 4 泊滞在
The Dream Teamからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Christine, thank you for your review. We are happy to hear you enjoyed your stay with us and we hope to have you back soon for another visit at DREAMCATCHER by DW!

6/10 (普通)

Jeremiah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The room we stayed in, you can hear the kitchen CLEARLY which started very early in the morning. At night the doors are thin interior doors with large gaps so you can hear everyone coming home for the night. The bathroom was outside and there were no measures taken for mosquitos so you get eaten alive while you use the restroom. There was a leak somewhere in the room that was coming up through the tiles leaving a wet spot in the corner where one of our suitcases was. The room is small and has no luggage holders so of course the suitcase was on the ground where the water was pooling. Every door was rickety. This was in the 'romantic' room. Nothing more romantic than being able to see your partner taking a dump while youre hanging out in the room. Excursions were great and the staff are fantastic. Locations is amazing as well.
2024 年 3 月に 6 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Jeremiah,Thank you for taking the time to share your feedback with us. We are genuinely surprised to learn about the challenges you experienced during your stay in our Romantic Suite, as it is usually one of our guests' favorites.We apologize for any inconvenience caused by the noise from the kitchen and other guests. Please know that the comfort and privacy of our guests are of the utmost importance to us, and we have addressed your noise complaint with our kitchen team. We maintain poured cement walls for excellent soundproofing and have strict quiet hours from 10 pm to 8 am. Had we been made aware of the issue, we would have been more than happy to enforce these quiet hours. Additionally, we provide earplugs for light sleepers as an extra measure.While the outdoor shower is a unique feature of the Romantic Suite, we want to clarify that the suite also includes a full indoor en-suite bathroom with a soaking tub and rainfall shower to provide alternative bathing options in complete privacy. We appreciate your understanding regarding the challenges with mosquitos in the island's tropical climate. While we fumigate the property bi-weekly to keep bugs at a minimum, it's not always possible to entirely prevent them. We offer mosquito nets and repellent upon request.Based on your feedback, we will install an additional ceiling fan in the bathroom, which helps deter mosquitoes. Furthermore, we regret any inconvenience caused by the leak in your room. Our maintenance team is readily available, and had we been made aware of the issue, we would have promptly sent our handyman to address it to ensure your comfort and satisfaction. The suite has a wardrobe and a small bench for luggage storage; after receiving your feedback, we added an additional luggage holder to the room. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

10/10 (非常に良い)

Zihan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent!
2024 年 3 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Zihan, thank you for your great review! we hope to host you again soon.

10/10 (非常に良い)

JAMIE LEA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed a week here. Everything exceeded our expectations. Every person on the staff from housekeeping, kitchen, to the front desk was so accommodating and friendly. The food was lovely. The rooms were very clean, bedding was nice quality. Outdoor space was aplenty. Private outdoor area with outdoor shower was so nice to get ready in. The room was air conditioned and VERY quiet- I did not hear any outdoor noise. Drapes kept the morning sun out for sleeping. Shared outdoor space was also terrific. All the other guests were sweet and it was lovely chatting with them. Couldn’t say enough good things about our stay. 14/10 - highly recommend.
2024 年 3 月に 6 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Jamie, thank you for leaving such a great review, we look forward to hosting you again!

8/10 (良い)

Jeremy

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great stay minus one issue
I'll start with the great...I loved the feel of this place, the pictures do it justice. Very quaint, contemporary, has almost a "glamping" vibe with its outdoor spaces. Its also great if you want to feel like a local vs a tourist in a big resort...its located in a gated community with beach access and some nice walkable areas. Unfortunately, there's also the bad. The only reason I didn't have a great stay is that there was an issue with my room where I didn't have any hot water. Now I accept that a boutique place like this, you have to give a bit of grace, but my problem is that is just wasn't dealt with in a timely manner. I mentioned it to the staff before I headed out for dinner and was told they would address it. When I came home later that night still no hot water. It wasn't until the next morning when I brought it up again with another staff member that they fixed the problem. They did offer a couple perks because of this issue, but again, I just wish it would have been dealt with when I brought it up. Other than that, I'd still recommend it if you want a less "tourist" experience.
2024 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Jeremy, thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the ambiance of our place and appreciated the unique, contemporary vibe it offers. It's always rewarding to know that our guests feel a connection with the local community while staying in our gated community with beach access. We deeply apologize for the inconvenience you faced due to the lack of hot water during your stay. Your feedback is invaluable, and we sincerely regret any frustration or inconvenience this oversight may have caused you.We acknowledge that the delay in addressing the issue did not meet our usual high standards of service. Please rest assured that we are taking immediate steps to ensure that similar incidents are promptly and efficiently resolved in the future.We appreciate your understanding and patience in this matter. Your comfort and satisfaction are paramount to us, and we are committed to continuously improving our services based on feedback from guests like you.We are delighted to know you had a great stay with us and hope to have the opportunity to welcome you back again in the future.

4/10 (不満)

Aimee

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
I'm sure the rooms other than the one we got are nice. We got room 8, it was probably a gardening shed that they decided, "hey, let's turn it into a room and make more money." It has a wall of stained glass which is creative but there isn't any privacy. You can hear everything outside and likewise outside to in. The bottom bed is small, and saggy in the middle. Not much room for luggage. They really don't need to have that table in the middle, it just takes up valuable space for that tiny room. The pictures online when booking are very deceptive. They don't show truly just how small it is. For such a highly rated accommodations, that room shouldn't even be an option. Plus, there is no bathroom attached. You have to get out of the room and walk across the checkin/lobby/courtyard into a private bathroom. Without so much as a couple spa robes to wear in the middle of the night to get to the bathroom.
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Aimee, thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and take all guest comments seriously in our continuous effort to improve.We're sorry to hear that you found your room to be below your expectations. We understand that each guest has unique preferences and needs when it comes to accommodations, and we regret that this particular room did not meet yours.It's important to note that the room is clearly advertised as an Economy Cottage, with an area of 85 square feet and a detached private bathroom. We aim to provide a range of options to accommodate different budgets, and this room is designed to offer a more economical choice for guests.We also provide high-definition photos of all areas of the room on our booking platform to ensure that guests have a clear understanding of the space before making a reservation. We regret if the room size and layout did not meet your expectations based on these images.We appreciate your feedback regarding the room layout and amenities, and we will certainly take it into consideration as we continue to make improvements to our property.Once again, we apologize for any disappointment you experienced and hope you were still able to enjoy your overall stay with us.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful
2024 年 2 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Amy, we are delighted to hear you had a great stay with us! It was a pleasure hosting you, and we look forward to hosting you again soon.

8/10 (良い)

Dora

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was beautifully laid out with lush plants and water fountains. Check-in was quick and easy. We were personally escorted to our room and were even gifted a water bottle. The rooms open up to a central, outdoor courtyard where you can relax or get coffee, tea, water or a snack. There’s also an indoor, air conditioned area if you don’t want to be outdoors. The bed was comfortable and the bathroom was large. We had no idea we would have an outdoor shower, which was fine, but all that water probably contributed to the large amount of mosquitoes that got inside our room. When I get a mosquito bite, it usually swells up more than a normal person. I woke up with one eyelid hugely swollen and half closed as a result. We had a 5:30 am pick up time to get to the airport, so I didn’t end up telling the front desk. I loved the property, but wouldn’t be able to return due to the mosquito issue.
2024 年 2 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Dora, thank you for sharing your experience with us, and we're delighted to hear that you appreciated the beauty of our property, our efficient check-in process, and the amenities we offer.We apologize for the inconvenience caused by the mosquitoes during your stay. While we do fumigate bi-weekly to mitigate the presence of mosquitoes, it's challenging to completely eradicate them, particularly given the tropical climate of the island. However, we do provide mosquito nets and repellent upon request to help ensure a comfortable stay for our guests.Your feedback is valuable to us, and we'll continue to explore additional measures to address this issue and improve our guests' experience.Our 24/7 front desk and virtual concierge teams are always available to assist with any concerns, including providing additional mosquito prevention resources such as mosquito nets or complimentary bug spray. Whether you prefer to reach out via text, email, or phone, we're here to help ensure your stay is as enjoyable as possible.We truly appreciate your patronage and hope to have the opportunity to welcome you back in the future, should your travels bring you to the island again.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful
2024 年 2 月に 4 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Robert, thank you for your great review! We look forward to having you back soon.

8/10 (良い)

Suzan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was lovely. I was surprised a room location next to the kitchen with an outdoor shower would be so expensive and my back was not partial to the memory foam mattress. That being said the room and shower were clean and well decorated.
2024 年 1 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Suzan, thank you for sharing your experience with us. We're thrilled to hear that you found our property lovely, and we appreciate your positive comments about the cleanliness and décor of your room and shower.Regarding the room location and mattress, we want to clarify that as you booked our "Run of House" option, it doesn't guarantee a specific room or category. However, we're pleased to know that you were assigned one of our guest favorites, featuring a private en-suite bathroom, an outdoor shower, and a private outdoor space with a hammock. We would have been more than happy to explore alternative options or upgrades if you had reached out to our team during your stay.Our mattresses are typically highly appreciated by our guests, but we understand that comfort is subjective and personal preferences may vary.We'd also like to mention that our rates are in line with the services offered, especially on a Friday night during high season. We strive to provide excellent value for our guests, and your feedback helps us ensure we meet and exceed expectations.Thank you for choosing DREAMCATCHER by DW, and we hope to have the opportunity to welcome you back for another delightful stay in the future. If you plan to return, please feel free to communicate your preferences in advance, and we'll do our best to accommodate your needs.

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Déception
La chambre est joliment decorée mais c'est tout. Selon celle que vous reserverez (elles sont toutes differentes), il se peut qu'elle soit tres bruyante comme la notre (pompe qui s'allume chaque 5 min, qui s'entend meme avec des boulquiesses, la porte n'a pas d'isolation sur le couloir, les voisins qui parlent, le bruit du restaurant juste dessous, ....) je n'ai rien dormi pendant 3 nuits. J'aime beaucoup ce genre d'hotel normalement (ouvert sur l'exterieur, ecoresponsable,...) mais celui ci est très mal concu et l'accueil etait decevant, pas d'explication, aucun dialogue,... (sauf le cuisinier!) Impossible aussi de nous garder nos bagages pendant 2 jours car nous partions en excursions, je n'ai jamais vu ca et nous avons souvent été dans ce cas. Le rapport qualité prix (plus de 300$/nuit ) est très mauvais.
2024 年 1 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Celia, thank you for taking the time to share your experience with us, and we genuinely apologize for the challenges you encountered during your stay. We appreciate your feedback and would like to address the issues you've raised.We regret that the room's noise level affected your sleep. While our walls are constructed with poured cement to provide solid soundproofing, we understand that occasional sounds may still be noticeable, especially for light sleepers. To address this, we have implemented quiet hours from 10 pm - 8 am, and our 24/7 front desk is always available to enforce them if needed. Additionally, we provide earplugs in each room for guests who may find them beneficial.We are disappointed to hear that your welcome experience did not meet your expectations. Typically, our front desk team gives a tour of the hotel to all guests during check-in to ensure they are familiar with our amenities and services. We apologize if this did not happen in your case. Regarding luggage storage, we sincerely apologize for any inconvenience you faced. We usually accommodate such requests and want to reassure you that it has promptly been addressed with our team.While we understand that personal preferences may vary, we take great pride in the design of our hotel, as evidenced by the countless positive reviews we've received over the years. We regret that our design did not align with your expectations.Lastly, we want to assure you that our rates are carefully structured to align with the experience and services offered, especially considering your stay fell on a weekend in high season. We are committed to providing value for money and appreciate your feedback as it helps us improve.We appreciate your honesty and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 (良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, peaceful and relaxed feel. Funky rooms with a treehouse feel and private outside shower. Would have liked to spend more than just one night. I would recommend.
2024 年 1 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the quiet, peaceful, and relaxed atmosphere of our property. Your recommendation means a lot to us, and we regret that your stay was only for one night. We hope to have the pleasure of hosting you for a longer period in the future, giving you more time to fully immerse yourself in the tranquil ambiance and enjoy all the aspects that make our property special.We appreciate your kind words and look forward to the opportunity to welcome you back for an extended and memorable stay.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Oasis abode
2024 年 1 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Amy, thank you for your wonderful review, we hope to have you back soon!

6/10 (普通)

Timothy

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not as wonderful as the last time.
I’ve stayed here twice. In October 2022, it was wonderful. We were excited to come back! But this trip was a disappointment. We were in the Dreamcatcher Suite above the kitchen, and it was really noisy by 7:30 - lots of clanking and dropping and just general noise coming from downstairs. And when we went for breakfast, they were out of everything but oatmeal and juice :/ Thankfully we had a coupon for free breakfast, but the front desk and kitchen staff didn’t agree on what to do with it. The front desk told us to tell the kitchen, and the kitchen sent us back to the front desk, which is frustrating as a guest. Overall, it just wasn’t the polished experience we had a year ago, which gives me pause about coming back. Hopefully management sees this, receives the feedback graciously, and improves the experience for other guests in the future.
2024 年 1 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Timothy,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your loyalty and are grateful for the opportunity to address your concerns.Firstly, we would like to express our regret that your recent stay in the Dreamcatcher Suite did not meet the high standards that you, and we, expect. We sincerely apologize for any disturbances caused by noise from the kitchen area and any inconvenience during breakfast service.We understand how important a peaceful and comfortable stay is, and we are taking measures to minimize any disturbances that may affect our guests' experience.Additionally, we apologize for the confusion regarding the coupon for free breakfast and the miscommunication between our front desk and kitchen teams. This is not reflective of our usual standards of service, and we appreciate your patience in this matter.We have taken immediate steps to ensure that our team members are aligned in providing accurate and consistent information to our guests.Please be assured that your feedback has been shared with our management team, and we are actively working to make improvements to enhance the overall guest experience. We genuinely value your input, and we hope to have the opportunity to welcome you back and provide you with the polished experience you enjoyed during your previous stay.If you have any further concerns or if there's anything specific you would like to discuss, please feel free to reach out to us directly. We appreciate your understanding and the chance to rectify these issues.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again with an improved experience.

8/10 (良い)

Jonathan

2024 年 1 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2024 年 1 月 9 日)
Jonathan, thanks for your review.

4/10 (不満)

R

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Noisy rooms
2024 年 1 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Luis Orlando, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any disturbance you experienced due to noise in your room.At DREAMCATCHER, we take great pride in providing a comfortable and relaxing environment for our guests. While our walls are constructed with poured cement to offer solid soundproofing, we understand that individual preferences and sensitivities may vary, and occasional sounds might still be noticeable. We appreciate your understanding on this matter.In an effort to address concerns related to noise, we have implemented quiet hours from 10 pm to 8 am. Our 24/7 front desk and our virtual concierge team are always available to assist and are more than happy to enforce these quiet hours if needed. We encourage our guests to reach out to us immediately if they encounter any concerns, such as noise disturbances, as we genuinely want all our guests to have a restful stay.To further enhance your comfort, we provide complimentary earplugs in each room. We understand that light sleepers may find these beneficial in ensuring a peaceful night's sleep. Your feedback is invaluable to us, and we are continuously working to improve our guests' experience. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 (非常に良い)

Luz

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Luz, thanks for your review.

6/10 (普通)

Katryna

良かった点 : 清潔度
気になった点 : スタッフとサービス
The location is great and common areas are beautiful. There is not enough information given beforehand about the nature of the detached bathrooms. In my case I had to cross through the public hallway to get to the bathroom. It was awkward and a hassle in the middle of the night, running into other guests. I don’t expect to pay these prices for a hostel experience. In bringing this up with staff, the customer service was poor and nothing was done to acknowledge the inconvenience. As beautiful and convenient as the place is, I would not stay here again or recommend to friends.
2023 年 12 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Katryna, thank you for taking the time to share your thoughts with us. We're delighted to learn that you found our location to be great and enjoyed the beauty of our common areas at DREAMCATCHER by DW.We are sympathetic to the fact that you thought you booked a room with an en-suite bathroom. It's worth noting that the room you booked (Glass Cottage / Budget Room) is our most economical room category and one of only two rooms that come with a detached bathroom. This specific detail is explicitly highlighted in the room description on our website as well as on Expedia (through which you booked). DREAMCATCHER by DW is far from being similar to a hostel, apart from the communal areas that we clearly and proudly advertise on our page. We would like to highlight that these areas include a fully air-conditioned work space/dining room with High-Speed Wifi, a gift shop with goods by local makers as well as a spacious deck with lounge furniture and hammocks, all surrounded by tropical flora. All these features make our hotel one of the absolute favorites and top-rated boutique hotels in San Juan. We understand that you raised concerns with our staff, and we sincerely apologize if your expectations were not met during that interaction. In response to your concerns, we made efforts to offer an upgrade, albeit with a corresponding fee. We acknowledge your desire for a complimentary upgrade, and we regret that it was not feasible in this instance.Despite our team's commitment to accommodating your requests and finding a mutually satisfactory resolution, we were unfortunately met with your unwillingness to come to a mutually satisfactory agreement.We genuinely hope you might reconsider and choose Dreamatcher for your next stay in San Juan as we have plenty of other room categories, all with en-suite bathrooms.

10/10 (非常に良い)

Nina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice area and hotel. Everyone was so nice/inviting. Will definitely book here again :))..
2023 年 12 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Nina, thank you for the 5-star review! We're delighted to hear you had a great stay with us, and we look forward to hosting you again at DREAMCATCHER by DW!

10/10 (非常に良い)

Stephanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Property!! Beautiful place, Very clean and eco friendly. Front desk staff was extremely helpful and kind. Walking distance to the beach. 10/10 Would come again!!
The Dream Team からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Stephanie, thanks for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

6/10 (普通)

manuel

気になった点 : スタッフとサービス
2023 年 12 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Manuel, we strive to provide exceptional customer service to our guests and we would have loved to receive detailed feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

10/10 (非常に良い)

Meredith、NY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Charming hotel! Unique and very comfortable. Enjoyed and would recommend to others!
2023 年 11 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Meredith, thank you for your great review! We hope to have you back soon.

10/10 (非常に良い)

Britnney

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the vibes at this place. Amazing, private room and bathroom, as well as communal spaces to work, eat, and relax.
2023 年 11 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Britnney, thank you so much for your amazing review! We hope to see you back soon.

10/10 (非常に良い)

jonny

出張
良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Jonny, thank you for your great review, we hope to see you again soon!

10/10 (非常に良い)

Fiorella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Endrinaからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Fiorella, thank you so much for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

10/10 (非常に良い)

Liset

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful place and personal friendly very nice decorations and I loved the fact is hipster vibe
2023 年 10 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Liset, thank you so much for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

10/10 (非常に良い)

JON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Jon, thank you for the 5-star review! We are glad to hear you enjoyed your stay with us, and we look forward to hosting you again soon!\

10/10 (非常に良い)

Luz M、Roslindale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent and beautiful property. The staff was so friendly and helpful. Room super clean and comfortable. Delicious breakfast. All wonderful!! ❤️
2023 年 10 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Luz, thank you for the great review! We're happy to hear you enjoyed your stay with us, and we look forward to hosting you again soon!

10/10 (非常に良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved everything about this place. I’m planning on going back!
2023 年 10 月に 4 泊滞在
The Dream Team からの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Lauren, thank you for your review, we loved hosting you and we hope to have you back soon.

10/10 (非常に良い)

Celeste

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This a very unique place, very nature focus, beautiful and relaxing atmosphere! Personal very attentive and sweet! Also focus on your wellness, breakfast, yoga…is a must, you won’t regret it. In love with this place ❤️
2023 年 9 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2023 年 9 月 27 日)
Dear Celeste, thanks for your review, we are so glad to know you enjoyed your stay with us, we loved hosting you and we hope to host you again soon.

6/10 (普通)

Alejandra

カップルで旅行
気になった点 : スタッフとサービス
2023 年 9 月に 5 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Alejandra, we strive to provide exceptional customer service to our guests and we would have loved to receive detailed feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

8/10 (良い)

Claudio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 9 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Claudio, thank you for leaving us a review. We're happy to know you enjoyed your stay with us, and we hope to have the chance to host you again at DREAMCATCHER by DW.

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cute hotel!
This was a very cute, very clean hotel! It was in a nice neighborhood and the garden area was relaxing. The front desk lady who helped me when I arrived was much friendlier than the man when I departed, however.
2023 年 9 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Jennifer, thank you for the great review! We're happy to hear you enjoyed your stay with us. We're sorry to hear that your experiences with our front desk staff varied during your stay. Providing friendly and attentive service is of utmost importance to us, and we will certainly address this inconsistency with our team to ensure that all our guests receive the same warm and welcoming service throughout their stay.Thank you again for the great review, we look forward to hosting you again soon!

6/10 (普通)

Rogelio

良かった点 : スタッフとサービス
The place is ok. I give place a 3.5 out of 5. My room had a leak from the wall AC unit and it dripped in to the floor which cause the carpet to be wet and the floor to be slippery. Almost fell several times, so we started walking on the bed rather than on the puddle. Because I booked thru Hotels I did not see which room I was given. It was room 1. The smallest room. The queen size bed almost touched both opposite walls. The bathroom was BIG. Could have fitted the bed and a big dresser in the bathroom. The service staff is super friendly. You can use the chairs and towels to go to the beach. Not sure if I would stay here again.
2023 年 8 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Rogelio, thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to learn about the issues you encountered during your stay, particularly the leak from the wall AC unit in your room. It's important to note that we have a 24-hour front desk, and our dedicated team is always available to assist with any concerns or requests. Had we been made aware of the situation, we would have taken immediate action to resolve it and ensure your comfort.In regards to your room allocation, it seems that you opted for our "Run of House" selection, which ensures a room featuring a queen-size bed, a hammock, and a private en-suite bathroom. It's worth noting that with this most economical choice, specific rooms or categories are not guaranteed. We would like to suggest that those seeking more spacious accommodations, may prefer to book one of our spacious suites.We appreciate your kind words about our friendly service team and our beach amenities. It's heartening to know that you found our team welcoming and helpful.We would like to extend an invitation for you to stay with us again in the future. We have a range of other rooms and suites available that offer more spacious accommodations and additional amenities. We believe that one of these options would better meet your needs and expectations. Once again, thank you for your valuable feedback, and we hope to have the opportunity to provide you with an improved experience on your next visit.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A little piece of heaven
My partner and me had an amazing experience at first it surprises us the setting of the room but we get used to and enjoy it it was like our own little of safe haven out of the stressful life and bring us a little more together ....
2023 年 8 月に 1 泊滞在
Giullianaからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear guest, we're glad to know you had an amazing stay and hope to have you back soon!

10/10 (非常に良い)

Maria L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
The Dream Team からの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Maria, thank you for your review, we loved hosting you and we are so happy to know that you enjoyed your stay with us. We hope to have you back soon.

8/10 (良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cozy eco friendly style property. Not a place to expect perfection. But a place to show up it can be simple but yet enjoyable. Camp style. But love it
2023 年 8 月に 1 泊滞在
Endrinaからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Leslie, we hope you had a great stay and look forward to hosting you again soon!