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ザ ローレル イン パート オブ JDV バイ ハイアットの口コミ

3 out of 5
ザ ローレル イン パート オブ JDV バイ ハイアット
444 Presidio Ave, San Francisco, CA

口コミ

8.2

とても良い

評価 10 - 902 件の口コミ中 362 件が非常に良い" "
評価 8 - 902 件の口コミ中 345 件が良い" "
評価 6 - 902 件の口コミ中 131 件が普通" "
評価 4 - 902 件の口コミ中 45 件が不満" "
評価 2 - 902 件の口コミ中 19 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
親切だけど施設が古い
親切にしていただきました。施設はちょっと古くて、隣との壁が薄そうでした。一時期隣がうるさくて困りました。周りは比較的便利なところにあります。

2/10 (非常に不満)

guest from Germany

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Don´t stay!!! too expensive for what you get.
This hotel disappointed me a lot ! The key was not working twice and we were locked out for 30 min at night. As this place is so huge, you have to walk to the reception around 15 min. The cleaner didn´t come ! The dryer was broken. Every time we have to call them to get the normal service. At last I complained the manager throught the receptionist. So far he didn´t even contact me. What a miserable hotel!!!

10/10 (非常に良い)

Carolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location for our weekend of events. Friendly staff. Comfortable room.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Brian、Modesto

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable bed. Presidio is a nice, quiet area. Nearby restaurant, bar and breakfast place excellent.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Marcy

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our second stay at The Laurel Inn. Both times were because of my husband having surgery at UCSF. This is close to the hospital. We just parked our car at the hotel and then I would Uber back and forth to the hospital. The staff here at the hotel is just wonderful, and the rooms are not fancy but I would say they are charming and comfortable. I highly recommend this hotel. I would say that the lobby could use an update as that is where you get your first impression of the facility. Thank you for a very comfortable stay!
2024 年 4 月に 3 泊滞在

6/10 (普通)

Elizabeth、Christiansburg

家族旅行
気になった点 : 清潔度
Having stayed at the Laurel Inn for over a decade it is sad to see the little declines-dirty laundry cart in hall for three days, end of breakfast amenities,staff not as friendly. The rooms were still spotless and the location great,but it has lost some of the neighborhood warmth.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Juarez

2024 年 1 月に 1 泊滞在

8/10 (良い)

Adam

2024 年 1 月に 1 泊滞在

6/10 (普通)

Michael

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Too expensive for what you get
Great location but the facility seemed a bit old and tired and in need of remodeling. It was expensive compared to similar hotels and the on-site parking was an additional $45/night. I won't be staying here again.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Laurence

家族旅行
They were very helpful to suggest breakfast places and help with other suggestions
2023 年 11 月に 2 泊滞在

8/10 (良い)

Weixin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

sharon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So happy I discovered this gem of a hotel far from downtown dirt and grime. It’s like another world. Tough walking the hills but great dining and shops in all directions. Make sure to ask if you want daily cleaning of room. Very helpful staff and easy parking for $42. Even facing Presidio street, felt peaceful and quiet. My second business trip here. Will keep returning.
2023 年 10 月に 4 泊滞在

8/10 (良い)

Gary

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Christopher

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jill was great from the start. Super nice and warm after my long day of travels. grazie mille
2023 年 10 月に 1 泊滞在

8/10 (良い)

David、Arlington Hts

良かった点 : 清潔度、スタッフとサービス
Close to PAC heights and only option for In er Richmond. Not an amazing hotel though.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Judy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice small hotel - comfortable and convenient. excellent staff. We will try there again.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very comfortable beds, friendly service, good coffee. would have liked if the food service had at least one healthy filling gluten free option.
2023 年 9 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely rooms in great neighborhoods. Staff very friendly and helpful
2023 年 9 月に 3 泊滞在

8/10 (良い)

Jayson

良かった点 : 清潔度、スタッフとサービス
Very helpful GM.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Meredith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 6 泊滞在

10/10 (非常に良い)

Shawn

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Rebecca

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent pet friendly!
2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

Shirley Georgina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room, spacious, staff friendly.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Anna Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jill was wonderful accommodating my son the groom and his bride as they prepared for there wedding. It is a lovely hotel in a great location with parking.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

John

2023 年 6 月に 1 泊滞在

8/10 (良い)

Diva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

JAMES

2023 年 6 月に 1 泊滞在

8/10 (良い)

Dakshayani

2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

sharon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not sure I will stay anywhere else when visiting SF now that I have stayed here. The dirty and grimy feeling of union square and Soma doesn’t exist here. Stunning residential neighborhood and easy to walk to Presido plus great restaurants and shopping nearby. Took 30 min from airport so not that different from downtown. Outstanding staff. Modern decor in room. Room 308 very large and quiet. Are at Magic Flute and Spruce nearby…excellent. Walked to Brioche in Haifght and The Mill for breakfast and everything was excellent.
2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Shelly

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

christian

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Eduardo

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent. It could even be better if they could accommodate breakfast even if simple.
2023 年 4 月に 1 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 4 月 22 日)
Thank you for your feed-back - we offer via our reception a fresh baked scone or breakfast bar along with the coffee-tea service; however, are also looking at other enhancements and appreciate knowing what would have the most impact on our guests comfort as our valued guest. We hope to welcome you back again soon!

8/10 (良い)

Marcy、Friday Harbor

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location if one needs to be in lower pacific heights or presidio heights neighborhoods; easy walking and multiple transportation options. Rooms nice, staff very nice and helpful. Major issue and one item that may well prevent my return was terrible water pressure. Taking a shower was a trying experience; took forever. Attached bar Laureate I believe, very nice, small bites the limit for food but they were good; nice staff.
2023 年 4 月に 3 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 4 月 22 日)
Thank you for taking the time to share about your recent visit - we appreciate the kind words on the services extended by our dedicated team. We are under strict conservation efforts here in the bay area, and required to limit our pressure, but with the blessing of the recent rains we may have more flexibility moving forward. Additionally, I will have our maintenance staff check the particular valve in the room you stayed in, to rule out any underlying issue. We strive to continually review our facility and services so always appreciate our guests letting us know when issues arise. Thank you once more for the visit - we hope to welcome you back soon!

8/10 (良い)

Daniel

ペット同伴の旅行, 出張, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Property offers 2 parking spaces legally authorized for reserved placard and disabled plate guests, however they actually view the spaces as optional and even allow non authorized guests to park their cars in both spaces for their convenience. As a caregiver and driver for an authorized disabled person, I had to ask the front desk person to relocate one car so that I could re-park in the ADA space to load up at checkout. What bothered me the most is how the staff expected me to understand they have a need to do it despite overflow garage parking on another level which they intimated could inconvenience a guest as the entrance requires issuing a garage door clicker. What about inconveniencing a person who is disabled their rightful designated parking space? Not only baggage etc is loaded and unloaded but wheelchairs and close proximity for less mobile guests factor in. And then, to not offer an apology, and charge $42/day for parking? An apology goes a long way. The property and location serve my needs and satisfaction very well. I hope the management takes a better look at tracking when they have current disabled guests who require the parking space, and more importantly that they follow the federal law as posted on signage on their property. Very Disappointed, but only in this regard.
2023 年 3 月に 2 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Daniel, I truly appreciate your thoughtful note and welcome the opportunity to address this with my team. My heartfelt apology to you as you patiently waited while we addressed the issue at hand. From time to time, some one may not properly display their placard, as they feel it may not be required as parking in a private garage; adding further to the challenge of monitoring the spaces. However, the team is often appreciated for helping resolve situations with trust and care and I am so very sorry if this was not properly conveyed in your interaction. We genuinely appreciate the trust placed in us as a convenient and comfortable lodging option for you and your guests and look forward to ensure you receive just such care in future opportunities. Thank you for bringing this to my attention as it also offers a training opportunity to review our procedures. Welcome back soon!

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
A lovely place with great staff ! We will return!
2023 年 2 月に 4 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Thank you for your kind words on the services delivered - we hope to welcome you back soon - and appreciate the consideration among the many available lodging optons, Thank you Gill,

8/10 (良い)

donald、alamo

家族旅行
良かった点 : 清潔度、スタッフとサービス
Very nice friendly staff
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super clean, great location
Computers were down at check in, but quickly got me in. Fantastic location, SUPER clean, spacious room, easily got a late check out. Would absolutely stay again.
2023 年 2 月に 1 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Thank you for the kind words - on our rigorous cleanliness standards; we hope to welcome you back soon again to continue to explore our quaint neighborhood and city by the bay at large. Glad the team got the hiccup at check-in resolved with a smile and speed! We hope to see you back soon!

8/10 (良い)

Lorri

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Gigi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在
Gill, Hotel Managerからの返信 (投稿日 : 2023 年 3 月 13 日)
Thank you for the kind feed-back - we are thrilled to be your lodging option among the many available to you! Welcome back soon.

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was the perfect spot to stay when on business in San Fran. A hidden gem.

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在

6/10 (普通)

Andrew、Worcester

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Comfortable room with dated furniture. The bed was ok, but the pillows were horrible and the bedding was cheap. The HVAC was noisy. The view from the room was very nice, but the window hd no shades so the rising sun was jarring.
2022 年 11 月に 4 泊滞在

6/10 (普通)

Andrew、Worcester

カップルで旅行, 家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
large room

8/10 (良い)

Esmeralda

2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

Simon

2022 年 9 月に 5 泊滞在

10/10 (非常に良い)

Anita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love this hotel
We needed a room at the last minute due to a hospital procedure gone haywire. The hotel could not have been more accommodating, friendly, clean and safe. We actually hated to leave as it was such a beautiful room.
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Andreas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and not generic even though it is a Hyatt.
2022 年 8 月に 1 泊滞在