朝食 (コンチネンタル ブレックファスト)、毎日提供 (無料)

ホームウッド スイーツ バイ ヒルトン サンディエゴ セントラルの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 497 件の口コミ中 285 件が非常に良い" "
評価 8 - 497 件の口コミ中 117 件が良い" "
評価 6 - 497 件の口コミ中 35 件が普通" "
評価 4 - 497 件の口コミ中 27 件が不満" "
評価 2 - 497 件の口コミ中 33 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

Raquel

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff were very rude, we had a few situations that they made us feel unwelcomed.
2024 年 5 月に 1 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Raquel,Thank you for sharing your feedback with us, although we're truly disheartened to hear about your experience. Please accept our sincerest apologies for the situations where you felt unwelcomed by our staff. Providing exceptional service and ensuring every guest feels valued and respected are paramount to us, and we regret that we fell short of these standards during your stay.Your comments have been taken seriously, and we will be conducting a thorough investigation into the incidents you mentioned to identify areas for improvement and to ensure that such situations do not recur in the future. Rest assured, appropriate action will be taken to address any shortcomings and to reiterate the importance of delivering courteous and welcoming service to all our guests.We truly appreciate your patronage and the opportunity to learn from your experience. Should you decide to give us another chance, we would be honored to have the opportunity to provide you with the exceptional hospitality that we strive to deliver to all our guests.If there's anything else you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making amends for the lapses in service you experienced.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central

8/10 (良い)

Richard、Delray Beach

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Would have been 5 stars except for the water pressure in shower almost zero.
2024 年 5 月に 3 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience during your recent visit.However, we sincerely apologize for the inconvenience you encountered with the water pressure in the shower. Please rest assured that we take your comments seriously, and our maintenance team is already working to address this issue promptly to ensure that future guests do not experience similar difficulties.Your satisfaction is our top priority, and we are grateful for your valuable feedback as it helps us improve our services. We hope that despite this setback, you will consider staying with us again in the future, and we promise to make your next visit even more enjoyable.If there's anything else we can do to enhance your stay, please don't hesitate to reach out to us directly. We appreciate your patronage and look forward to welcoming you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

4/10 (不満)

thomas

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Thomas,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all of our guests, and it's disheartening to hear that we fell short during your visit. Please know that your comments have been shared with our team, and we are taking immediate steps to address the issues you've raised to prevent similar occurrences in the future.We value your business and would welcome the opportunity to regain your trust on a future stay. If you're willing to give us another chance, please don't hesitate to reach out to us directly, and we'll ensure that your next stay exceeds your expectations in every way possible.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

10/10 (非常に良い)

Amelia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent me and my family had a great time .
2024 年 4 月に 3 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Amelia,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your family had an excellent time during your stay at our hotel. Creating memorable moments for our guests is what we strive for, and we're delighted that we could contribute to your enjoyment.Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts to make your stay enjoyable. It was our pleasure to host you and your family, and we hope to welcome you back again soon for another wonderful experience.If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the near future.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central

10/10 (非常に良い)

Jorge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Jorge,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive your feedback.We hope to have the pleasure of welcoming you back to. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 (良い)

Leeanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

10/10 (非常に良い)

Berenice

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
2024 年 4 月に 2 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

2/10 (非常に不満)

Cheenee

家族旅行
気になった点 : スタッフとサービス、設備とサービス
A
2024 年 4 月に 2 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Cheenee,We want to extend our sincere apologies for the experience you described in your recent review. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable stay for all our guests is our utmost priority.We're truly sorry to hear that your stay with us fell short of your expectations and that you found it to be terrible. We understand the importance of every aspect of your stay, from the comfort of your room to the service provided by our staff, and we regret that we did not meet your needs in these areas.Please know that we take your feedback very seriously, and we will be investigating the issues you've raised with our team to ensure that necessary improvements are made. It is through feedback like yours that we can identify areas for enhancement and strive to provide better experiences for all our guests in the future.We would welcome the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to us directly so that we can address any specific issues you encountered during your stay.Once again, we apologize for the disappointment you experienced, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Anthony ReyesHomewood Suites San Diego Central Management Team

10/10 (非常に良い)

Armina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Armina,I hope this message finds you well and thriving.I wanted to take a moment to express my deepest gratitude for your exceptional 5/5 review of our hotel.It's immensely rewarding to know that our dedication to excellence has resonated with you during your stay. Delivering top-notch service and ensuring your comfort is always our priority, and your glowing feedback reaffirms that we're on the right track.We cherish the opportunity to have been a part of your journey and sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more extraordinary.Once again, thank you for choosing Homewood Suites San Diego Central. Your patronage and feedback are invaluable to us.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. We never had issues with finding parking. Loved the breakfast options and kitchen staff. Units were kind of small. The kitchen did not have as much supplies as I was expecting. Not a lot of space for luggage for our family of four. Essentials were not replenished and we had to ask multiple times for the missing items (soap, dish soap, garbage bags) we did not get our room cleaned the whole 4 days of our stay. A couple of the front desk personnel did not seem very friendly and not look happy to be there.
2024 年 3 月に 4 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our great location and that parking was convenient throughout your visit. It's also wonderful to know that you appreciated our breakfast options and the dedication of our kitchen staff.We apologize for any inconvenience caused by the size of our units and the limited kitchen supplies. Your comments regarding the space for luggage and the need for more supplies have been duly noted, and we will take steps to address these areas for improvement.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room and the replenishment of essentials. This falls short of our standards, and we sincerely apologize for the oversight. Your feedback will be shared with our housekeeping team to ensure that such lapses are not repeated in the future.Furthermore, we regret any interactions with our front desk personnel that did not meet your expectations. Providing exceptional service with a friendly demeanor is important to us, and we will address this internally to ensure a more consistent experience for our guests.We truly appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 (非常に良い)

Phyllis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sharing a parking lot with another hotel and a Denny’s is not idea. Hard to find a parking space.
2024 年 3 月に 3 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 6 日)
Phyllis,Thank you for taking the time to share this positive rating! We do apologize for the inconvenience you faced with parking. We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stay with us again soon! Best,

10/10 (非常に良い)

Sopida

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facility. Nice and clean.
2024 年 3 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 5 日)
Sopida, Thank you for your 5-star review! We greatly appreciate your choice to stay with us and hope to see you back again soon! Best Regards,

10/10 (非常に良い)

Alejandro

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the spacious room and enjoyed having a well equipped gym.
2024 年 3 月に 1 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 6 日)
Alejandro,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are so glad to hear you enjoyed your suite and our gym. We hope to enhance this experience even further in the future. We are indeed looking forward to your next stay with us!

6/10 (普通)

Lieping

良かった点 : 清潔度、施設のコンディションと設備
The staff doubly charged the cost on my credit card, costing me a lot of time to fix the issues.
2024 年 2 月に 10 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Lieping,We greatly appreciate your feedback. We sincerely apologize for the inconvenience caused to you by issues with your billing. We do hope that you stay with us again so we're able to make your next stay, a perfect one!

10/10 (非常に良い)

Mauri

2024 年 2 月に 2 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 21 日)
Mauri,Thank you for your positive review! We are so glad that you enjoyed your stay with us! We can't wait to welcome you back home again soon.Warm Regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great local place!
A very clean and updated property. The suite was perfect for my needs and the supplies provided in the kitchen were just right. The staff was extremely polite and helpful. The free breakfast looked generous and plentiful, although I did not partake. The fitness center was excellent as well with clean, updated and complete equipment and weights.
2024 年 2 月に 3 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Dear guest,We are thrilled to hear that you enjoyed your suite and all the amenities we have to offer at our hotel. I am glad that our staff was able to make your experience a great one. We hope to welcome you back home soon!

10/10 (非常に良い)

Hsin-Hung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Hsin-Hung,Thank you for taking the time to rate our hotel! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 (非常に良い)

YONG MO

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Yong Mo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

4/10 (不満)

George

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Electronic Key was not readily available, bathroom supplies were low or out, room smelled musty. Desk staff seemed to be having equipment difficulties.
2024 年 1 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
George,We are sorry that your digital key was not available by the time of check-in and that your room did not meet needs. We strive to always provide the best possible experience to our guests and acknowledge that we fell short in this instance. We would love for you to give us another chance so we can make your next stay a great one!

10/10 (非常に良い)

Tonya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the breakfast options and the hot tub and pool area were great!
2023 年 12 月に 7 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Tonya,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We are glad to hear that you loved our breakfast options and our spa/pool area. We can't wait to welcome you back home again soon!

10/10 (非常に良い)

Aurora

2024 年 1 月に 1 泊滞在
- Anthony Reyes, Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 6 日)
Hi Aurora,We're so glad you enjoyed your stay with us! We hope you felt at home.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Jennifer, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope you felt at home during your stay with us. We hope to have you back with us soon!

8/10 (良い)

Kieu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The layout of the suite was great. Room was mostly separated from kitchen and living room, so there was plenty of space and privacy for my small family of 4. Bathroom was nice, but water would sometimes drip from the showerhead and make loud “ping” sounds against the metal drain. We had to put a towel down to dampen the sound. Carpet seems a bit old/used and there was trash behind the couch. Otherwise, suite was very clean. Good variety of items for breakfast, but food ran out quick and it sometimes took a while to refill. The lobby had a complimentary holiday gift wrapping station set up for Christmas. Nice touch!
2023 年 12 月に 8 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Kieu,I'm so sorry to hear about the issues regarding your suite. I have alerted my engineering and housekeeping team regarding the showerhead/carpet. We hope that you give us another chance so that we are able to make your next stay a great one!

10/10 (非常に良い)

alexk

2024 年 1 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
alexk,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you back again and provide another outstanding experience.

8/10 (良い)

NORMA ESTHELA

2023 年 12 月に 4 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
NORMA ESTHELA, We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

6/10 (普通)

Ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Ashley, Thank you for taking the time to provide your rating of our hotel. We apologize that your experience was less than ideal, and we hope you ‘ll give us another chance to provide you with a phenomenal experience.

8/10 (良い)

Marine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un séjour plaisant.
L’accueil est convivial. Le personnel réceptif à nos demandes. Le petit déjeuner est varié. Le bémol est la taille de la salle pour le petit déjeuner n’est pas assez grande. La chambre est confortable avec une petite cuisine mais pas assez de couverts et d’ustensiles de cuisine. L’hôtel est situé à proximité d’un centre commercial et à une trentaine de minutes du centre ville et de la plage de la Jolla. Je recommande cet établissement.
2023 年 12 月に 2 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for leaving a review. We’re so glad you were able to stay with us and that you had a stellar experience. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

2/10 (非常に不満)

Edward

2023 年 12 月に 3 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 (非常に良い)

Latrese

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Julie, Thank you for taking a moment to share your fabulous rating of our hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 (非常に良い)

Julie

2023 年 12 月に 1 泊滞在
Anthony Reyes - Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you stay with us.

6/10 (普通)

Annie

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with good location. A lot eatery near by. Facilities are ok. Didn’t like breakfast, sausages & links were too dry and chewy, no scrambled eggs, the eggs patty were not too appetizing. WiFi was out for almost for a whole day. Failed to notify us that telephone dial for front desk or any services not functioning.
2023 年 12 月に 3 泊滞在

4/10 (不満)

Jesus R

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Our room 210 had the noisiest air condition system making it very difficult to sleep.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sheena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable and accommodating.
2023 年 11 月に 3 泊滞在

8/10 (良い)

Marnelli

2023 年 11 月に 2 泊滞在

8/10 (良い)

Alex

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was no sponge for the kitchen.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Samuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

brooke

2023 年 10 月に 3 泊滞在

8/10 (良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Family Stay
We enjoyed our stay with a family of six. There were enough activities outside the room to let our kids burn some energy before bed and the breakfast was a big plus. We even showed up late to the Wednesday reception and the workers went out of there way to go back and grab some cookies for our kiddos even though things had been cleaned up. Great Service. The parking wasn't ideal but wasn't horrible either.
2023 年 10 月に 4 泊滞在

8/10 (良い)

Deborah J

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ana Karla

良かった点 : 施設のコンディションと設備
Muy bonito el hotel y limpio
2023 年 10 月に 7 泊滞在

10/10 (非常に良い)

Hector

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Suite was clean modern and family friendly.
2023 年 9 月に 1 泊滞在

8/10 (良い)

Wendy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was called by Mina several hours before checking in. She needed the room I booked, so I agreed to change rooms. She offered me 100.00 off per night. The hotel guests clerk said it would be 3-5 days before it was reflected on my card. This is concerning because I have no receipt to support that. Maybe it will be available at check out tomorrow?
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Nadia

2023 年 9 月に 4 泊滞在

8/10 (良い)

Arnel

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Janessa、Las Vegas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My friend and I booked a night at Homewood Suites last minute for a quick trip in San Diego because it was the same price as another hotel I stayed at before but was closer to where we were planning to go. I don’t regret the decision one but and was beyond impressed with our stay! The staff was all so very nice and our room was clean with a little personal touch. Was so happy to see my name on the television screen along with a separate living area and kitchenette. The property itself was clean and well kept. We loved that breakfast was included but there is also a shopping center nearby for other food options if you chose elsewhere to dine. I would stay here again in the future.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Shivi

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Horrible customer service and extremely rude staff.. both my kids got severe bumps and rashes on their legs the first night we stayed here and we requested the staff to get the room inspected. Despite seeing my kids struggle, they did not change my room. Upon requesting, an inspector was sent to check for bed bugs who ripped the whole room apart.. for the next two hours we waited for the hotel housekeeping staff to come and make our beds but no one came.The hotel General Manager is extremely rude and literally threatened me when I said I’ll file a complaint. Guess Hilton lost a loyal customer forever! I wish they improve their protocols and ensure their employees learn basic skills on how to talk to their customers.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Thomong

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 8 月に 1 泊滞在

8/10 (良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, good breakfast, convenient location- right off I-15.
2023 年 9 月に 3 泊滞在

8/10 (良い)

Desiderio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service and amenities. Nice place to stay with family.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay for tournament
My family enjoyed the stay, from the pool and spa to the mini golf. The Mickey Mouse waffles were a hit with the kids and it was convenient having a full size refrigerator. Also, the smart tv’s made it easy to log into our streaming services. A great place to stay if you’re in town for a tournament.
2023 年 9 月に 2 泊滞在