The staff, food and amenities were 10/10. The gym was brand new and the rooms were super clean. I would definitely visit again.
Rhia
2025 年 6 月に 4 泊滞在
10/10
Eric
2025 年 3 月に 7 泊滞在
10/10
Superb 5* hotel All inclusive experience stom start to finish.. all staff were exceptional in customer care from our first day at the concierge team to the last. One staff member Kevith went the extra mile to make our beach experience memorable he had great customer care! Thank you to a great team we would not hesitate to recommend this hotel as it truly is paradise !!
Jose
2025 年 4 月に 4 泊滞在
8/10
alexandra
2025 年 3 月に 16 泊滞在
10/10
Superb!
Benedikt
2025 年 3 月に 4 泊滞在
10/10
Wonderful hotel, everything you need for a chilled holiday. Staff excellent, good choice of restaurants, buffet very good. Great room overlooking the sea with sun on balcony all day was fantastic.
Alison
2025 年 3 月に 7 泊滞在
8/10
We stayed as 2 adults in the Reserve area for 5 nights in February. It’s a beautiful hotel, the staff are super friendly and very friendly and efficient. The hotel is very clean and our room was cleaned, mini bar topped up etc daily.
The Reserve lounge is nice, with snacks and drinks laid out daily. The pool in this area is lovely but sunbeds weren’t always available. The staff here offered you drinks, ice creams and fruit as you sun bathed with was nice.
We had lunch daily at The Shack, they were very efficient, even when busy and the food was always good.
We ate in the Italian one night and the food was delicious.
The biggest negative for us was the buffet restaurant. The food wasn’t hot and often stations were empty. I had fish cooked at the cooking station 4 nights. The first night it was cold, the next 2 nights the tuna and then the salmon was very rare inside after I’d asked it to be well done. The last night the fish I ordered just never came out. There was only one chef who had to take the orders and also cook them so I felt it wasn’t really his fault.
We ate breakfast at the Reserve, the buffet was lovely and there was a nice Al a Carte to order eggs etc. We had the poached egg and full English each day. It was lovely but unfortunately also cold. Their heat lamps just don’t seem low/strong enough.
Overall we absolutely loved the hotel and it’s position offering great walks along the promenade towards Maspalomas, it’s just a shame the main restaurant let them down.
Katie
2025 年 2 月に 5 泊滞在
10/10
My first time to Gran Canary. Wanted an all
inclusive experience for my holiday. So glad I picked this hotel! Worth the money. Absolutely beautiful hotel and grounds. Hotel staff was superb! From the moment I arrived, I felt as if I was treated like the only person there. Everyone is attentive and will go out of their way to make you feel at home. The room was beautiful and clean. Mine overlooked the grounds and gave me unobstructed views of the ocean and sunrise. The bed was extremely comfortable. Each morning I didn’t want to leave the bed as I slept so well! The breakfast buffet was unmatched. Anything and everything you would fancy was available and delicious! Multiple restaurants on site. Three of them you need to book a reservation. Do so before you arrive so you have no issues. I heard some guests complain that they could not eat at a particular restaurant due to lack of availability. I was a solo traveler and it was pretty easy to get squeezed in. I did book a dinner each night once I checked in. However, there are restaurants that don’t need a reservation and one that is buffet style. Cocktails, wine and beer flowed freely! Free activities at the hotel to keep you busy. My only complaint is that I wish spa access to the indoor pool, steam room and sauna was included in your stay. East beach access was a plus. The walking path helped me get some exercise in. The hotel gym is small but has everything you would need. Would absolutely stay again!
Terence A
2025 年 2 月に 5 泊滞在
10/10
Beautiful hotel excellent service everywhere. It's great for adults and families although some families used the adult only area for sunbathing which is a small area anyway. Hope they will address this so adults can have peace ! You don't feel crowded anywhere else .
Tracy
2025 年 1 月に 12 泊滞在
10/10
Personal sehr freundlich und stehts bemüht. Sehr gutes Essen und gute Getränke. Top
Edoardo
2025 年 1 月に 7 泊滞在
10/10
Arno
2025 年 1 月に 7 泊滞在
10/10
Outstanding hotel. Will be back.
Hugh Phillip
2025 年 1 月に 10 泊滞在
6/10
Gunnar
2024 年 12 月に 7 泊滞在
10/10
We had the best time staying here!
Sidney
2024 年 11 月に 5 泊滞在
8/10
Kirsty Jane
2025 年 1 月に 4 泊滞在
10/10
Man trifft den Zustand des Hotels genau so wie bei Homepage angezeigt. Alle Räume sind sehr schön eingerichtet. Das Angebot an Aktivitäten wie Sport und Workshop ist ganz toll.
Marcelo
2024 年 12 月に 7 泊滞在
10/10
Guy
2024 年 12 月に 5 泊滞在
6/10
Nina
2024 年 11 月に 4 泊滞在
10/10
Carlotta
2024 年 11 月に 6 泊滞在
10/10
Everything
COLIN
2024 年 11 月に 7 泊滞在
10/10
宿泊されたお客様
2024 年 10 月に 7 泊滞在
10/10
We really enjoy our stay. The service was excellent. We want to come back!
Cathrin
2024 年 10 月に 7 泊滞在
10/10
Bestes All Inclusive was ich je hatte
Leon
2024 年 9 月に 11 泊滞在
10/10
Nina
2024 年 10 月に 11 泊滞在
10/10
Overall the hotel exceeded our expectations. The decor of the hotel was bright and airy.
The food choice was excellent at all meals times and the all inclusive package provided just what we wanted.
The staff to a person were friendly helpful and welcoming