ロビー

ザ・グンターホテルサンアントニオリバーウォークの口コミ

3.5 out of 5

口コミ

8.2

とても良い

評価 10 - 1008 件の口コミ中 530 件が非常に良い" "
評価 8 - 1008 件の口コミ中 208 件が良い" "
評価 6 - 1008 件の口コミ中 130 件が普通" "
評価 4 - 1008 件の口コミ中 80 件が不満" "
評価 2 - 1008 件の口コミ中 60 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Sheila、Corpus Christi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great stay. Except only one elevator was working. Made lines long. People were not happy beside my group. Other than that it was a good stay with very nice employees. The lounge had great music. Just wish it was a bit bigger.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really lovely vintage hotel.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 26 日)
Patricia, thank you for your wonderful feedback! The Gunter Hotel is delighted to hear you enjoyed your stay and appreciated the vintage charm. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

Alejandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Alejandra, thank you for your kind words! The Gunter Hotel is delighted you had an enjoyable stay. We're looking forward to welcoming you back soon!

10/10 (非常に良い)

MariSol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the feel of the hotel. It is an old building, but with lots of charm. Easy walk to the Riverwalk. I will definitely be staying here again!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
MariSol, The Gunter Hotel team is delighted you enjoyed the charming atmosphere and convenient location. We look forward to welcoming you back soon!

10/10 (非常に良い)

Jorge

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Recommend
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Jorge, thank you for your recommendation. We're delighted you enjoyed your stay at The Gunter Hotel. We look forward to welcoming you back soon!

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved everything about this hotel staff was amazing at the restaurant and bar in the hotel. Clean rooms comfy beds. 10 out of 10 recommend!!!!
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Michael, thank you for your wonderful feedback! The Gunter Hotel team is thrilled to hear that you enjoyed your stay and appreciated our restaurant and bar. We're glad you found the rooms clean and the beds comfortable. We're looking forward to your next visit!

10/10 (非常に良い)

Priscilla

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel we stay here every trip to San Antonio. It's located close to everything and the staff is always so helpful.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Priscilla, thank you for your wonderful review! The Gunter Hotel team is thrilled to know you enjoyed your stay and found our location convenient. Our team members take pride in being helpful, and we are glad it made your visits enjoyable. We're looking forward to welcoming you back on your next trip to San Antonio!

10/10 (非常に良い)

Shaunetta、Deerfield Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This historic hotel is so well preserved and very comfortable
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Shaunetta, The Gunter Hotel is delighted to hear that you found the historic charm well-preserved and your stay comfortable. We look forward to welcoming you back for another wonderful experience.

10/10 (非常に良い)

jeff

家族旅行
良かった点 : 設備とサービス
I feel the hotel was great. The only little complaint I had the bathrooms are very small and with two queen beds in the room was very hard to get in the right side of the queen bed by the window.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Jeff, we're glad to hear that you found The Gunter Hotel to be splendid. We sincerely appreciate your feedback regarding the room layout and bathroom size. It's worth noting that our hotel is currently undergoing extensive renovations to upgrade guest rooms and address such concerns. We look forward to your visit after renovations are complete to experience the improvements. We value your patience and understanding in this regard.

10/10 (非常に良い)

Edwin、Houston

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Wish the pool area was open.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Edwin, we're thrilled to know you had such a positive experience at The Gunter Hotel! While we regret to hear about the inconvenience over the pool area, let us assure you renovation work is in progress and upon your return, you should be able to enjoy the refreshed and modernized amenities of our facility. We await your next stay.

8/10 (良い)

Destiny

小さなお子様連れの家族旅行
良かった点 : 清潔度
The property is dated but nice. Conveniently located. Parking not so great. The room was comfortable but bathrooms again are dated and definitely need updating.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Destiny, thank you for taking the time to share your thoughts about your recent stay at The Gunter Hotel. Your appreciation for our central location is very much appreciated. We understand your comments regarding the car parking situation and the room decor. Please note, we're currently in the process of a comprehensive renovation that we hope will address these areas while preserving the unique charm of our hotel. We're happy to hear you found your room comfortable, and we hope to welcome you back in the future to experience our enhancements.

10/10 (非常に良い)

Maribel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Maribel, thank you for your five-star rating of The Gunter Hotel! It's great to see that your stay with us was a delightful experience. If there's any way we can make your next visit even better, please don't hesitate to share. Our team members are always eager to assist you. We're excited about the full renovation ahead and hope you'll have the opportunity to experience it.

10/10 (非常に良い)

Luis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 4 日)
Luis, it's wonderful to know you appreciated The Gunter Hotel's optimal location. We're committed to enhancing our guests' experiences and are in the process of implementing renovations for further comfort. We hope to welcome you back soon to experience these improvements firsthand.

6/10 (普通)

Kristin

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
No compensation for there being no available pool. Valet parking was expensive. My car got damaged while under valet responsibility. The hallways in the hotel did not smell good at all. Sort of a urine smell? But it also smelled like urine while walking outside the building too. No sign of housekeeping except at 8am while I was still sleeping. For the price of this hotel, they could’ve done better for sure.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Kristin, we appreciate your feedback and understand your concerns. We deeply regret that your experience did not meet your expectations. Please know that we strive to provide premium amenities, at competitive rates, for our guests. Acknowledging your comment about certain unpleasant odors, we are currently implementing a significant renovation which will comprehensively address these issues. As for the valet service, we take all claims seriously and invite you to share more details for thorough investigation. We value your patience and sincerely look forward to the opportunity to serve you better in our improved setup.

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Luis, thank you for taking a moment to rate The Gunter Hotel so highly. We're thrilled to hear you enjoyed your stay and we're even more excited about the upcoming full renovation! We look forward to welcoming you back in the future to experience the new improvements.

10/10 (非常に良い)

Heidi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
History about the building is amazing! Very clean, comfortable beds and very close to attractions
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Heidi, it's fantastic to hear how much you appreciate the rich history of The Gunter Hotel. We're pleased to know that you enjoyed our crisp, cozy accommodations and the proximity to local attractions. We're looking forward to hosting you again on your next trip.

2/10 (非常に不満)

Alex

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was adjacent to the street and people were parting, screaming, racing and honking all night up until 3;30am. The shower tub was filthy dirty. I asked to have it cleaned and nothing was done.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Alex, we regret that your recent stay did not meet expectations and apologize for the disturbance from street noise and your dissatisfaction with the cleanliness of your bathroom. Rest assured we hold high standards for cleanliness and any oversight has been addressed with our housekeeping team. We hope to have the opportunity to better serve you in the future.

10/10 (非常に良い)

Nelda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of easy walkable restaurants and shopping
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Nelda, thank you for appreciating The Gunter Hotel's central location. It's pleasing to know that you found dining options and shopping centers within a convenient walking distance. We're looking forward to welcoming you back in the near future.

10/10 (非常に良い)

Jahaira

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for the great rating, Jahaira!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gunter Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 24 日)
Charles, thank you for your top rating of The Gunter Hotel on Expedia. We're delighted that your stay was enjoyable and hope to welcome you back soon. If you have any specific highlights or areas that we could further improve, please feel welcome to share. Your feedback helps to shape a better experience for everyone.

6/10 (普通)

Richard

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Gunter Hotel was just average and clean. Excellent location. The reception staff could be more thorough & professional.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Richard, it's great to hear you appreciated the prime location of The Gunter Hotel. We read your feedback about our front desk service carefully and please rest assured, we're committed to continuous improvement in all areas. Thank you for your review and we look forward to offering you an enhanced experience on your next stay.

8/10 (良い)

Marcelino

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is historic and very clean. It’s very close to all the historical areas. Love it!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Marcelino, it's wonderful to hear you found The Gunter Hotel well-maintained and conveniently located near historical points of interest. We're delighted you enjoyed your stay and we thank you for your feedback. We hope to welcome you back soon!

10/10 (非常に良い)

Elestino

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty all around in ballet parking
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Elestino, thank you for sharing your thoughts. We regret hearing about your dissatisfaction with the parking area. Rest assured, cleanliness is usually one of our strengths, and we appreciate your feedback as it aids us in recognizing the areas that may need additional attention. We hope your stay at The Gunter Hotel was otherwise enjoyable and look forward to providing you with a much-improved experience during your next visit.

6/10 (普通)

Hunter

カップルで旅行
良かった点 : 清潔度、設備とサービス
Everything was fine up until I a storm hit and my room had a major leak from the ceiling. At midnight I had to swap rooms into a room that was different and not as expensive as the room I paid for. I was not offered compensation.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Hunter, we regret to hear about the inconvenience caused by the unforeseen leak in your room and the necessary late-night room change. Our top priority is ensuring all guest rooms are comfortable and well-maintained, and your feedback helps us to improve in that area. We're sorry that you didn't feel adequately compensated for this experience – we always strive to resolve any issue swiftly and fairly. Please consider giving us another opportunity in the future as we are confident we can serve you better.

10/10 (非常に良い)

Rudy、Plano

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Rudy, thank you for your excellent rating of The Gunter Hotel on Expedia. We truly appreciate your support and are proud to have met your expectations. We look forward to welcoming you back in the near future!

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Robert, thank you for choosing to stay at The Gunter Hotel and for your high rating. We're thrilled to have met your expectations and hope to have the pleasure of welcoming you back soon. Safe travels until then!

10/10 (非常に良い)

Lisa

Beautiful lobby area. Rooms very clean, and very spacious! Love that.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Lisa, thank you for sharing your great experience at The Gunter Hotel. We're thrilled to hear that you appreciated our spotless, roomy accommodations and attractive lobby area. Your satisfaction is paramount to us. We can't wait to welcome you back in the future. Safe travels!

8/10 (良い)

Debbie

家族旅行
My room was very nice, only missing the 2nd glass for drinking, several plastic cups were supplied to compensate. The sound machine was much appreciated for masking the occasional outside noise. Parking attendant was pleasant and helpful with directions. Front desk was competent if not pleasant.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Debbie, it sounds like your stay at The Gunter Hotel generally met your expectations. We appreciate your feedback about the glassware, we'll definitely take that into consideration for future improvements. We are glad that the sound machine was useful for you, and that you found our parking colleague to be helpful. Regarding your comment on the front desk, we always strive to ensure both competence and friendliness, and we will work on improving the latter. We hope to welcome you back in the future.

10/10 (非常に良い)

Arturo

2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Arturo, thank you for your top-rated Expedia review. At The Gunter Hotel, we continuously strive to provide a memorable stay. We are thrilled you enjoyed your time with us and we look forward to your return. As we are currently rejuvenating the entire property, we anticipate creating an even more pleasing experience for all our guests.

8/10 (良い)

Jodi

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good price point for the area!
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Jodi, it's thrilling to know you appreciated the value we offer at The Gunter Hotel. We're delighted to have been your choice in the area. Looking forward to hosting your next visit.

8/10 (良い)

Francisco Javier Medina

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Pool was close for repairs yet the room fees were the same. There was ongoing noise from renovations, especially early morning. I was not able to rest properly
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Francisco Javier Medina, thank you for sharing your thoughts. We appreciate your understanding regarding the pool undergoing maintenance and any disturbance caused by the renovations. Ensuring guests have a restful stay is our top priority, and we'll make sure your concerns are addressed. Your feedback is valuable to us and we hope for another opportunity to better your experience.

10/10 (非常に良い)

Alison

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel still has an old world charm. I would stay here again. It is ideally situated for the Riverwalk and The Alamo.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Alison, it's wonderful to hear that you appreciated The Gunter Hotel's timeless elegance. We're thrilled to know our prime location near major attractions made your stay that much more enjoyable. Thank you for choosing us and we eagerly anticipate your return.

2/10 (非常に不満)

JEANNE、Tomball

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 1 日)
Jeanne, it's unfortunate to hear about your less than satisfactory experience with us. Your feedback is valuable as we continually strive to create better experiences for our guests. Please note, we're currently conducting a comprehensive renovation to address any issues. We genuinely hope you will give us another chance in the future to show you the improvements we've made.

10/10 (非常に良い)

Amaranta

2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Amaranta, it's wonderful to hear that you've had a five-star experience at The Gunter Hotel. We sincerely appreciate your decision to rate us on Expedia and look forward to the opportunity to serve you again in the future.

10/10 (非常に良い)

linda、Corpus Christi

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ok
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Linda, the team at The Gunter Hotel appreciates your feedback. We're delighted to see your overall satisfaction. We hope to see you again soon.

8/10 (良い)

Alan

カップルで旅行
rooms alittle dated. 2nd day no hot water. Cleaning of room was at end of the day.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Alan, we appreciate your feedback. At The Gunter Hotel, we continuously strive to maintain our high standards and your comments help us do that. We understand there may have been issues with your room's aesthetics and water temperature during your stay. We're also sorry to hear about any inconvenience caused by the timing of our housekeeping services. Actions have been taken to evaluate these concerns and we hope to better serve you in the future.

6/10 (普通)

David

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The hotel was very clean but my shower didn't have any hot water.
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
David, it's good to hear you found the hotel sparkling clean. We sincerely regret the issues you faced with the shower temperature. Rest assured, that's not a typical experience for our guests. We appreciate your feedback and will utilize it to improve future guest experience.

10/10 (非常に良い)

Michelle

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the history of the hotel and how close everything was from the hotel.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Michelle, it's fantastic to hear that you enjoyed the rich past of The Gunter Hotel and its prime location. We're thankful for your positive rating and we hope to welcome you back for another superb experience soon.

10/10 (非常に良い)

Jorge

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the excellent rating, Jorge!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Gunter Hotel! We look forward to hosting you again soon.

8/10 (良い)

Jackie

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Jackie, it's nice to know you had a good stay at The Gunter Hotel. We appreciate your rating and would love to welcome you back on your next visit. Your satisfaction is our top priority, so please feel free to share any specific comments you might have. Thank you.

10/10 (非常に良い)

Oscar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Old fashioned Close to river walk
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Oscar, it's wonderful to hear you admired the timeless appeal of The Gunter Hotel and its proximity to local attractions such as the river walk. It's always a delight to be considered as a convenient location for your adventures. We eagerly look forward to your next visit with us.

6/10 (普通)

Roman

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The location is great and there is a cozy bar on the ground floor. Other than that nothing positive. The facility is old and needs renovation. The breakfast we paid an extra 15$ for, only included coffee, juice, fruits, and muffin.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Roman, thank you for sharing your thoughts. It's good to hear you appreciated the location and our unique bar. Regarding the condition of the facility, we constantly strive to enhance its historic charm while providing modern comforts. We take note of your feedback on the breakfast offered and will consider it as we endeavor to enrich our offerings. Your experience is valuable to us and we appreciate your feedback.

10/10 (非常に良い)

toni

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great stay!
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 29 日)
Toni, it's wonderful to hear you enjoyed your stay at The Gunter Hotel! We pride ourselves on creating memorable experiences for our guests. We hope to welcome you back soon for another great stay.

10/10 (非常に良い)

Marcus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Marcus, we're thrilled to hear about your positive experience at The Gunter Hotel. It's our aim to ensure that every guest has a top-notch time with us. We appreciate the concise feedback and hope to welcome you back in the future.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 29 日)
Christopher, thank you for your five-star Expedia Review of The Gunter Hotel. We're delighted to know you had an excellent experience. We look forward to your next visit.

10/10 (非常に良い)

Steven

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Steven, thank you for staying at The Gunter Hotel and providing us with such a splendid rating. We're thrilled that you had a delightful stay with us and we hope to welcome you back in the future.

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved that you kept the older heritage of the hotel but was still maintained very well. Staff was very helpful and courteous. Would be glad to stay there again.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Mark, thank you for sharing your appreciation for The Gunter Hotel's well-preserved heritage and excellent maintenance standards. It's delightful to know our team members' friendly and helpful service met your expectations. Knowing you'd gladly stay with us again is high praise indeed. We look forward to your next visit.

6/10 (普通)

Sherran

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for taking the time to submit this feedback, Sherran.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 (良い)

Gabe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 20 日)
Gabe, it's wonderful to know you had a great stay at The Gunter Hotel. The team appreciates your positive words and is looking forward to welcoming you back for another amazing experience.

6/10 (普通)

jason

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
My room smelled so bad of cigarettes that I could barely stay in there.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 16 日)
Jason, we regret to hear about the issues you experienced with your room odor during your stay. At The Gunter Hotel, we strive to provide a clean and smoking-free environment for all our guests. Your feedback is valuable and will be shared with our team members to make necessary adjustments for future guests. We would like to have another opportunity to provide you with a more satisfactory experience.