ロビー

メンジャー ホテルの口コミ

3.5 out of 5
メンジャー ホテル
204 Alamo Plaza, San Antonio, TX

口コミ

9.0

とても素晴らしい

評価 10 - 2823 件の口コミ中 1802 件が非常に良い" "
評価 8 - 2823 件の口コミ中 615 件が良い" "
評価 6 - 2823 件の口コミ中 225 件が普通" "
評価 4 - 2823 件の口コミ中 100 件が不満" "
評価 2 - 2823 件の口コミ中 81 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Yuma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Hi Yuma,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio.

8/10 (良い)

Sayako

2023 年 7 月に 3 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for taking the time to rate our hotel based on your recent stay. Should your travels bring you back to San Antonio, we would love to host you again!

6/10 (普通)

宿泊されたお客様

家族旅行
立地は抜群
アラモ砦から歩いてすぐで立地は抜群でしたが、少し古さを感じました。
2022 年 1 月に 1 泊滞在
Ramonからの返信 (投稿日 : 2022 年 2 月 13 日)
Thank you for choosing The Menger. We appreciate your excellent review on Hotels.com. Menger Team

6/10 (普通)

Kristi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Disappointed! The room had a septic smell, the tv remote didn’t work, both ice makers near my room were out of order. Not to mention that the person at check in gave me the wrong room number to begin with and we couldn’t get into the room.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

julio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great historical hotel
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the beautiful grounds and the history
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Bradley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved staying at a place with history. And the tacos at Mengerita were delicious.
2024 年 5 月に 3 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Bradley,Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed the historic nature and tacos from our Mengerita cafe. Should your travels bring you back to stay with us, we would love the chance to host you again.

10/10 (非常に良い)

Kathleen

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
There is construction around the area so it is difficult to get around to the hotel from Alamo plaza. You need to tell Uber drivers to drop you off at 320 Bonham by the valet parking in the back of the hotel. Otherwise you have a long walk from Alamo and Commerce. But of course this is not the hotel’s fault and they are very helpful and will escort you in the dark.
2024 年 5 月に 3 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Kathleen,Thank you for taking the time to give us feedback from your most recent stay. We appreciate your understanding with the construction nearby, we can't wait until they are done. The finished project will leave our plaza area beautiful, we are hopeful they will be done by the end of 24'.

10/10 (非常に良い)

Davidf

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There is a lot of construction going on around the hotel associated with the Alamo renovation.
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear David,Thank you for taking the time to give us feedback from your most recent stay. We appreciate your understanding with the construction nearby, we can't wait until they are done. The finished project will leave our plaza area beautiful, we are hopeful they will be done by the end of 24'.

10/10 (非常に良い)

Andrzej

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Construction makes difficult go around
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Andrezj,Thank you for taking the time to give us feedback from your most recent stay. We appreciate your understanding with the construction nearby, we can't wait until they are done. The finished project will leave our plaza area beautiful, we are hopeful they will be done by the end of 2024.

10/10 (非常に良い)

Kennie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything as expected.
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Kennie,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio

6/10 (普通)

Lacie

良かった点 : スタッフとサービス
Ok
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Lacie,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio

10/10 (非常に良い)

michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property. Close to everything.
2024 年 4 月に 1 泊滞在
Xylina Hernandez - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Michael,Thank you for taking the time to leave us a review from your most recent stay. We are pleased to hear that you loved our property and location.

8/10 (良い)

Lydia、Artesia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Extreme water pressure that went from ice cold to extremely hot. Made showering almost unbearable.
2024 年 5 月に 2 泊滞在
Xylina Hernandez - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Lydia,Thank you for taking the time to leave us a review. We apologize for the inconvenience our water system may have caused. We have brought these issues up with the proper department. Should your travels bring you back to stay with us. We would love the chance to host you again.

6/10 (普通)

Lawrence

Construction work lots of it
2024 年 5 月に 3 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Lawrence,Thank you for taking the time to leave us a review. We appreciate your understanding with the construction nearby, we can't wait until they are done. The finished project will leave our plaza area beautiful, we are hopeful they will be done by the end of 24'.

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Construction is currently underway near the hoteli
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Susan,Thank you for taking the time to give us feedback from your most recent stay. We appreciate your understanding with the construction nearby, we can't wait until they are done. The finished project will leave our plaza area beautiful, we are hopeful they will be done by the end of 24'.

6/10 (普通)

Bretton

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Bretton,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Chris,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Lori

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simply amazing!
2024 年 5 月に 4 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Lori,Thank you for taking the time to leave us a review from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Lori

出張
良かった点 : 清潔度、設備とサービス
Unique and great staff!! So many amenities!
2024 年 5 月に 5 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Lori,Thank you for leaving us a review from your most recent stay. I pleased to hear that our staff made your stay wonderful and enjoyed all the amenities we offer. Should your travels bring you back to stay with us, we would love to host you again.

8/10 (良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great historical place to visit. However, was disappointed in the quality of the cocktails at the bar.
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Joshua,Thank you for taking the time to leave us a review from your most recent stay. We are pleased to hear that you enjoyed the historic nature of our hotel. I am sorry to hear that the quality of our cocktails at the bar were not up your expectations. It will be my pleasure to inform the proper departments. Should your travels bring you back we would love the chance to host you again!

2/10 (非常に不満)

Natalie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Natalie,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Bonnie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Bonnie,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like the ambiance and the history of the hotel from the 1850's. What i didn't like was the construction and closed roads around the area. Realized this is not the hotels fault but still takes experience down a few notches. Only problem with room was shower was very inconsistent in temperature. It would go from almost scalding to cold every minute or two
2024 年 5 月に 3 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Michael,Thank you for taking the time to share your feedback from your most recent stay. We're delighted to hear that you enjoyed the ambiance and rich history of our hotel. Our team takes great pride in maintaining the charm and character that dates back to the 1850's. We apologize for any inconvenience caused by the construction nearby and we are eager for their project to be complete too. We would love to welcome you back for another enjoyable stay, should your travels bring you back to San Antonio.

10/10 (非常に良い)

Charity

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location and priced reasonable
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Charity,Thank you for taking the time to leave us a review. We are pleased to hear the location was perfect and the pricing was reasonable! Should your travels bring you back to stay with us, we'd love to host you again.

4/10 (不満)

Lisa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
While construction is out of their control on the exterior (city), and acknowledging it’s a historical hotel so limited on technology, the staff was sub-par, rooms were dingy with an odor, food options were less than desired (I ate better at Clarion the week prior), and overall not worth the expense.
2024 年 5 月に 3 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Lisa,We greatly appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the construction nearby. While this is beyond our control, we understand that it can impact your experience, and we are in continuous communication with the city to stay updated on the progress. Regarding the encounters you had with our staff, we are genuinely sorry to hear that they did not meet your expectations. Providing exceptional service is top priority for us, and we will be addressing your concerns with our team to ensure we improve in this area. Your feedback is invaluable, and we hope you might consider giving us another chance in the future to provide you with the high-quality experience we aim to deliver.

6/10 (普通)

Dick

カップルで旅行
First impression on arrival was “wow”. But first impressions didn’t lasts very long. Our room was mediocre. The mattress felt old and hard. Street noise was higher than expected. The morning buffet breakfast was expensive (more than $25 each).
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Dick,Thank you for taking the time to leave us a review. It's disappointing when a great first impression fades quickly. The issues with the room, street noise and the high cost of breakfast can certainly impact the overall experience. However, I do send my most sincere apologies as for any inconvenience this may have caused. Should your travels bring you back to stay with us. We would love the chance to host you again!

10/10 (非常に良い)

Denise

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous historical property, which makes up for the Alamo Plaza pits and falls directly outside in every direction, due to construction. My room was lovely and not haunted during the stay. Once outside the building the ghosts have been replaced by unhoused humans and hawkers of riverboat rides. Brace yourself to be haunted by the unending phrases all trying to decant your wallet of your carefully procured small bills for tips to all your servers and valet drivers.
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Denise,Thank you for taking the time to leave us a review of your most recent stay. It's great to hear that you enjoyed the historical property and had a lovely room. We understand the construction nearby, can be a downside. The finished project will leave our plaza area beautiful; we are hopeful they will be done by the end of 24'. Should your travels bring you back to stay with us we'd love the chance to host you again.

8/10 (良い)

Patty

良かった点 : 設備とサービス
So much construction!!! Room was clean & service great. I was told at check in that there was complimentary drinks & tacos in the bar but they weren’t complimentary?
2024 年 5 月に 2 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Patty,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and had great service. I do apologize for the miscommunication with our complimentary items. When booking directly with the hotel, we do offer 2 complimentary drinks to use at the Bar or the Mengerita Taco shop for drinks. We would love to host you again and would be more than happy to offer those complimentary drinks when booking directly with us.

6/10 (普通)

Bonnie

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The hotel only offers complementary room service so if you need any coffee pods or fresh towels, you have to either call down or go get them. The area around the hotel is under construction, so it is very inconvenient and a little bit unsafe.
2024 年 5 月に 2 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Bonnie,Thank you for taking the time to leave us a review. It sounds like this stay was a bit challenging without maid service and nearby construction. Since covid we have had the maid service upon request. However, for future reference please let us know at check in that you would like maid service every day of your stay and it would be our pleasure to keep you stocked up on your amenities in the room. Unfortunately the construction will be going on until the end of year '26. Should your travels bring you back soon. We would love the chance to host you again for a more comfortable stay.

10/10 (非常に良い)

Kimberly

家族旅行
The property, the staff, the food and drinks-excellent
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kimberly,Thank you for taking the time to leave us a review from your most recent stay. We are pleased to hear that you enjoyed the historic property, staff, food and drinks. Should your travels bring you back to stay with us. We would love to host again!

8/10 (良い)

Michael

家族旅行
良かった点 : スタッフとサービス
An older property that has issues as a result, like old and worn bathroom facilities. Our room needed new mattresses, not the most comfortable bed, but the linens were clean and comfortable. Shower was a bit interesting as the water temperature was very temperamental and would go hot to cold to hot in an instant no matter where the water was set. Very weak hot water stream in sink. The historical atmosphere was great. Alamo construction was inconvenient but not horrible - still great and easy access to Riverwalk area.
2024 年 5 月に 3 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Michael,Thank you for taking the time to leave us a review from your most recent stay. I am pleased hear that the historic area was the highlight of your stay. I will definitely get with the proper departments regarding the water temps, AC issues and the cleanliness of the room. For future reference please call down to the desk should you have any concerns, and we could accommodate better. Should your travels bring you back we would love the chance to host you again.

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
CONVIENIENT AND SAFE WILL RETURN AGAIN
2024 年 5 月に 2 泊滞在
Xylina Hernandez - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Juan,Thank you for taking the time to leave us a review from your most recent stay. We are happy to hear the location worked out great for you. Should your travels bring you back to San Antonio. We would love to host again!

8/10 (良い)

Rigoberto

良かった点 : 清潔度、スタッフとサービス
La propiedad está bien, salvo que existe en el área de habitaciones un olor muy fuerte de los aromatizantes de baño que se le impregnan a la ropa y a la piel, el piso de los baños no está bien limpio purés las juntas entre losas están negras, la construcción en los alrededores que sabemos que es temporal limita la excelencia a la vista y el paso regular.
2024 年 5 月に 1 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Rigoberto, Thank you for taking the time to leave us a review from your most recent stay. I send my most sincere apologies for the inconvenience this may have caused you. We understand your concerns with the nearby construction and are hopeful that our Plaza area will be done by the end of year '26. I will be getting in touch with the proper department for your other concerns regarding the air fresheners and cleanliness of the room. Should your travels bring you back to stay with us, we would love the chance to host you again.

8/10 (良い)

Danelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Menger is a historic hotel that’s close to much of what’s going on in San Antonio. We stayed on the historic side of the hotel, so the room was charming, but also comfortable. I would have liked more towels, but it was super late when we got back so we didn’t want to disturb anyone to get them. I would have loved to be able to open our windows and enjoy the balcony. Other than that it was good!
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Danelle,We greatly appreciate your wonderful review! It pleases us to hear that you enjoyed your stay on the historic side of our hotel. We appreciate your feedback regarding the towels and balcony access, and we'll certainly take this into consideration for future improvements. Should your travels bring you back to San Antonio, we would love to host you again!

2/10 (非常に不満)

Jessie

気になった点 : 清潔度
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jessie,Thank you for taking the time to leave a rating! Your feedback is important to us, and we'd like to hear more about what we could do to earn a better rating from your expectations. Please feel free to reach out to us directly and ask for ext. 6060. We hope to have the opportunity to host you again, should your travels bring you back to San Antonio.

6/10 (普通)

Kitty

カップルで旅行
良かった点 : スタッフとサービス
The Menger is a stunning and historic hotel as long as you don’t stray from the first floor. The rest of the floors though, while still historic, are dingy and damp. The carpets are very old and, while I bet they’re clean, they look and smell dirty. The walls are inexplicably sticky, possibly from the damp that air conditioning fails to control.
2024 年 5 月に 3 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Kitty,Thank you sharing your experience with us from your most recent stay. We are delighted to hear that you found our first floor stunning and appreciated the historic charm our hotel has to offer. However, we are truly sorry to learn about the issues you encountered on the other floors. Your feedback regarding the condition of the carpets, air conditioning and wall cleanliness is very important to us. We strive to maintain the historic beauty of our property while ensuring a comfortable and pleasant stay for our guests. Please be assured that we will address these concerns with the proper departments to improve the quality of our accommodations. We hope to have the opportunity to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Susan

家族旅行
Right next to the Alamo. Glad to see Texas taking back some of the land for the Alamo!
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Susan,Thank you for taking the time to leave us such great feedback. It's certainly a privilege to be in such a historically rich area for us. We're thrilled you enjoyed your stay and hope to welcome you back in the near future!

4/10 (不満)

Anita

気になった点 : 設備とサービス、施設のコンディションと設備
Selected this property due to location, close to Alamodome. Very old property, AC is pre-set and unable to select your desired temp. Water in bathtub does not do down, clogged, water temp also pre-set. Valet service is $50, state they allow you to scan a QR code to inform when you’re ready and vehicle will also be ready vs. waiting. Not accurate, when I scanned QR code stated not taking notifications due to volume. Upon checking out bill went from 200 to 300$ when asked for an itemized breakdown was charged for another hotel attendee vallet. I will not be staying here again, over priced, smells very old, you do not get what you pay for.
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Anita,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations and we appreciate you bringing these issues to our attention. The inconvenience caused by the water temperature fluctuating and not having access to request car through your phone is duly noted and has been brought to the proper department's attention! Your feedback is invaluable to us, as it helps us improve our services. We hope to have the opportunity to gain your confidence in us to stay again, should your travels bring you back to San Antonio.

10/10 (非常に良い)

Irisbel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Irisbel,Thank you for taking the time to leave us an outstanding rating. Should your travels bring you back to San Antonio, we would love to welcome you back for another great stay!

10/10 (非常に良い)

Sheila

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Lots of construction going on in the area but wasnt bothered by the noise in my 2nd story room that was nicely furnished and plenty big enough as I was traveling solo but could easily accommodate two people. Wish the pillows would have been a little softer but just my preference.
2024 年 5 月に 6 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Shelia,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel despite the ongoing construction in the area We appreciate your note about the pillows, and we'll certainly take that into consideration for future improvements. Should your travels bring you back to San Antonio, we would love to welcome you back for another fantastic stay!

6/10 (普通)

monika

Das Hotel ist sehr schön aber es ist unerträglich laut. Man hört aus den Nachbarzimmern jedes einzelne Wort. Kein Roomservice. Keine Hilfe beim Gepäck Einzig die Lage ist super
2024 年 5 月に 3 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Liebe Monika, Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.Bezüglich des Zimmerservices und der Hilfe beim Gepäck entschuldigen wir uns für etwaige Unklarheiten oder Unannehmlichkeiten. Unser Ziel ist es, außergewöhnlichen Service zu bieten, und wir werden unsere Verfahren überprüfen, um sicherzustellen, dass wir die Bedürfnisse unserer Gäste besser erfüllen. Wir freuen uns, dass Ihnen unsere tolle Lage gefallen hat und hoffen, dass Sie darüber nachdenken, uns in Zukunft eine weitere Gelegenheit zu geben, Ihnen einen noch angenehmeren Aufenthalt zu ermöglichen.

10/10 (非常に良い)

lauri

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff, the bartenders, except for one, including the General Manager are top notch!!! Overall it was a fantastic stay!! Thank you!!
2024 年 5 月に 5 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi Lauri,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a fantastic stay with us and that our staff, including the bartenders and GM, contributed to making your experience memorable. Providing excellent service is always our top priority, and we're delighted that we could exceed your expectations! Your appreciation means a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 (非常に良い)

Gayla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was construction going on, not the hotels fault
2024 年 4 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Gayla,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction nearby and greatly appreciate your understanding and patience. The Alamo Plaza area will be left stunning and we're eager for the project to be completed. Should your travels bring you back to San Antonio, we would love the opportunity to host you again!

10/10 (非常に良い)

Ritchie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Historical
2024 年 3 月に 2 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Ritchie,We greatly appreciate you taking the time to leave us an outstanding rating from your stay with us. We would love the opportunity to host you again, should your travels bring you back to San Antonio.

10/10 (非常に良い)

Alison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved staying in this historic place, especially since my great grandfather was the architect!
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Alison, Thank you for taking the time to give us feedback from your most recent stay. What a wonderful connection to our historic hotel! It's guest like you who add even more depth and significance to our history. Thank you for choosing to stay with us, and we hope to welcome you back for more cherished memories in the future!

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Xylina Hernandez, Assistant Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ann,Thank you for taking the time to leave us a rating from your most recent stay. We would love to host you again, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Brandon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Popped in overnight on the way home. Beautiful preservation of craftsmanship . Perfect courtyard for a quick coffee before hitting the road.
2024 年 4 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Brandon,Thank you for your lovely review! We're delighted to hear that you appreciated the craftsmanship and enjoyed a relaxing moment in our courtyard. We hope to welcome you back again soon, should your travels bring you back to San Antonio!

10/10 (非常に良い)

Justin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone that works there, was super nice! Especially the valets
2024 年 4 月に 1 泊滞在
Xylina Hernandez - Assistant Front Office Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Justin,Thank you for leaving us a review from your most recent stay. I am pleased to heat that our staff treated you well. Should your travels bring you back, we would love to host you again.

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alisen Garcia-Teniente, Front Office Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Mary,Thank you for taking the time to leave us a wonderful rating from your most recent stay! We would love to welcome you back in the near future, should your travels bring you back to San Antonio.