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ホリデイ イン エクスプレス & スイーツ サン アントニオ メディカル - シックス フラッグス IHG ホテルの口コミ

2.5 out of 5
ホリデイ イン エクスプレス & スイーツ サン アントニオ メディカル - シックス フラッグス IHG ホテル
11010 Interstate Highway 10, San Antonio, TX

口コミ

7.8

良い

評価 10 - 999 件の口コミ中 454 件が非常に良い" "
評価 8 - 999 件の口コミ中 213 件が良い" "
評価 6 - 999 件の口コミ中 131 件が普通" "
評価 4 - 999 件の口コミ中 95 件が不満" "
評価 2 - 999 件の口コミ中 106 件が非常に不満" "

7.8/10

清潔度

8.2/10

スタッフとサービス

8.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Danny

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Not nice
2024 年 5 月に 1 泊滞在

6/10 (普通)

XIMENA

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Jason

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked a suite with 2 king size beds and was placed in a regular room with 1 king size bed. They blamed expedia for the mistake and told me that they can refund my money.I wanted to leave but I didn't want to have to look for another room last minute. And the manager was very rude and a bad attitude
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Lisa D.からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your review.

6/10 (普通)

Annette

家族旅行
Shower was moldy, water pressure was terrible. Restroom in main lobby was disgusting. On day one of stay they had breakfast from 7-10am they were all out of breakfast by 9am.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Dina

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel great staff delicious breakfast options and kid friendly
2024 年 4 月に 2 泊滞在

4/10 (不満)

Michelle

気になった点 : 清潔度
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Iris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved the pool and the customer service was great.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

n

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在

6/10 (普通)

Mary

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is definitely not a up to standards holiday inn express. It’s more like a motel 6 with holiday inn express rates
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Ashley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean hotel, nice big rooms, and comfy beds
2024 年 4 月に 3 泊滞在

8/10 (良い)

dennis

2024 年 4 月に 1 泊滞在

6/10 (普通)

Mayra、Laurel

2024 年 3 月に 8 泊滞在

8/10 (良い)

jose alberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente servicio y el personal muy atentos.
2024 年 3 月に 3 泊滞在
Lisaからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your kind words and hope to see you again soon.

2/10 (非常に不満)

joyce

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
It’s 11 pm still waiting for other bed because they says EXPEDIA offer other rooms instead the availability they have. , the first solution was “I can cancel and give you the money back” at 9 pm to go out to look for other hotel !!!!!!!!! Then that are going to give me other room !!! Nothing and now that they are going to bring other bed ! Still waiting
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Annamae

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Got in 12am n checked in. It supposed to be 2 queens bed n 1 sofa sleeper. It had 2 sofa sleeper n 1 queen. Had no sheets or blanket or pillows for either of them. Had to go down to get them. Opened one of them up, mattress was filthy, flipped over n urine stained. The blanket he gave us, opened and there was a bed bug on it n went to show the clerk the bug n gave us another blanket. Then other bed the blanket had a 5” hole in it n blue stains on it also. There was a chase chair n u wouldn’t want to sit on it, stained. My 3 grandchildren slept on the cleaner one, sofa bed. We should have slept in our RV but it was late n needed to get up n showered for Six flags n have breakfast the five of us. We booked for two days n refused to stay second night n get a refund, should have asked for full refund. I took pictures of what we had to deal with
2024 年 3 月に 2 泊滞在

6/10 (普通)

michelle

良かった点 : 清潔度、施設のコンディションと設備
No remote in the room..
2024 年 3 月に 1 泊滞在

4/10 (不満)

Esperanza

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Hotel does not look like the pictures. There was no hot water and water pressure was low. The outside was dirty and there were random people outside all hours who even looked into cars. The only good things were the breakfast and that the location was right off of the highway for convenience to all of our destinations.
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Tracey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Arrived to hotel and during breakfast and found out pool was closed 2 out of 3 day i was there. Room was ok but the missed a day in cleanning my room. elevatior broken a line was formed to go up stairs. food was good.
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

trent

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT BOOK THIS HOTEL! We drove from Colorado to San Antonio for vacation. Showed up to the hotel and checked in as normal. First thing I noticed was the floors in the lobby were dirty, but brushed it off as it could be busy high traffic area. I even noticed the hallways to the room had not been vacuum in a very long time. Made it into our hotel room and saw hard wood floors in the room just disgusting full of dirt and tiny leaves and crumbs, next I see the bed has a bunch of tiny black hairs all over them as if they did not change the sheets they just re made the dirty bed. I also noticed the fire alarm was disconnect wich I think is illegal. I noticed blood dripping down the toilet. And the refrigerator did not work in the room. I went down to lobby to ask to get my room cleaned and they said sorry they'll deal with it.... never did I ended up taking the broom that was in the lobby to sweep my own floor. I went to take a shower NO HOT WATER! I told the front desk as there was a line of other people complaining of the same thing. They said hot water will be back in an hour... there never was. At this point it was midnight no bed were remaid and the room still dirty. I asked to speak to manager and they said manager Lisa will be in in the morning. Got up at 8am to talk to manager and the guy said oh sorry manager will be here Tomorrow she's in a meeting. At this point there lying blowing everyone off. The cleaning lady comes out with major additude and says....
2024 年 3 月に 3 泊滞在

6/10 (普通)

LaTisha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The property was cool. The staff was nice and it was clean. The hot water was not working in the hotel.
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Leslie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible Place!!! No hot water last night, and this happened in our pervious stay here as well. Also a car stolen in the parking lot, plus they did not honor the room we reserved originally and gave us a much smaller room with fewer beds. We were supposed to have two queen beds and a sleeper sofa. They gave us a room with one king bed and a couch. The straw that broke the camel's back is when we came in at 11pm and all had to take showers in cold water. We are checking out of the hotel in the hotel refused to give us a refund on the remaining two days of our reservation. Absolutely a nightmare of a place to stay and highly recommend staying anywhere but here.

6/10 (普通)

Oscar

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Friendly staff
2024 年 3 月に 1 泊滞在

4/10 (不満)

Nathan

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
We booked a two king room but they don’t even have that option. This info needs to get fixed on Expedia. Also, there is no hot water, just lukewarm water for the entire duration of our stay.
2024 年 3 月に 3 泊滞在

8/10 (良い)

stephanie

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Daleth

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The whole stay we were there we had no hot water. Our room was given away to someone else and we had to inconvenience the family by opening there door unannounced.
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Sara

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Had no hot water the duration of our stay
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Gizmo

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel did not have hot water. The front desk claimed the hot water would be fixed in the morning, but it was still not fixed. Overall the cleanliness of the hotel was sub par. Trash in the halls, room seemed unswept. The door latch was a huge crater that made the door seem loose from the outside. The elevator locked up and we had to wrestle out. Just a lot of basic maintenance issues.

2/10 (非常に不満)

Jiji

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
There was no hot water for a day. The staff was poorly behaved. When we questioned about the hot water situation, he asked ‘you want us to put everything aside for you to take a shower?’ Very disrespectful and disappointing stay.
2024 年 3 月に 4 泊滞在

8/10 (良い)

Jennifer

2024 年 3 月に 1 泊滞在

4/10 (不満)

Liliana

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Cheri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My 92 year old Granny and I flew to San Antonio to visit my brother and his wife and to meet their first baby. This was our Granny’s 18th great-grandchild. Finding a hotel that would be safe and handicap friendly was important. This was the perfect hotel. Granny has trouble walking and uses a walker. This place was set up perfectly.
2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Frankie

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No hot water, one broken elevator until the day we left, short staffed, didn’t clean rooms when we were gone, and management was not helpful with any of the problems. Wouldn’t recommend, especially if traveling with kids. Several other guests had the same complaints.
2024 年 3 月に 3 泊滞在
Lisaからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO MEDICAL-SIX FLAGS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 210-561-9058Sincerely,Lisa Downey FOM

2/10 (非常に不満)

Abraham

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Amber

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lady that checked me in was sweet and amazing! She was patient with me while switching cards and had a great conversation and personality. All the other staff was great as well and very helpful!! Will definitely be back!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Gustavo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and safe
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Terrell

出張, 家族旅行
Good
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Maria

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Sarah

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool was dirty and not opened the ac did not work it was a musty smell
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Abel、Brownsville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel con buen servicio de recepcion, cuartos muy ampliosy limpios. Un solo elevador funcionando y buen desayuno.
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Kimberly

家族旅行, 小さなお子様連れの家族旅行
Asked for blankets 3 times… no one brought them. Called the front desk 3 times and the guy said he’s coming. Never came!! Hot water is not hot!! Didn’t know this hotel was so old!!!
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Angela

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Property was good, Expedia was horrible.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Eric

出張
良かった点 : 清潔度、スタッフとサービス
Good points: staff was very friendly and responsive, room was clean, accessibility features are very good. Some other points: pool wasn't clean, TP holder was dangling off the wall, shower water was tepid, the room needs darkening window coverings, bath sink cabinet paint is peeling at base and needs repair, floor lamp has rust stains on the base.
2024 年 2 月に 4 泊滞在

6/10 (普通)

Megan

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Francine

Easy access to freeways restaurants etc.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Olivia

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The place was good the area too. But when it came to showering the water was not hot. There was only room temp water. Which didn’t make it enjoyable
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Roque

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great. No issues at the property
2024 年 2 月に 2 泊滞在

6/10 (普通)

Isela

良かった点 : スタッフとサービス
Overall I good experience, the front staff were so nice and helpful
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Bertha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good place to stay at a reasonable price...
2024 年 2 月に 1 泊滞在