フロント

レオナルド ブティック ホテル ザルツブルク ガブラーブロイの口コミ

3.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1004 件の口コミ中 618 件が非常に良い" "
評価 8 - 1004 件の口コミ中 301 件が良い" "
評価 6 - 1004 件の口コミ中 60 件が普通" "
評価 4 - 1004 件の口コミ中 15 件が不満" "
評価 2 - 1004 件の口コミ中 10 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

ATSUKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
シャワーが壊れた。 朝食はとても美味しかった。
2023 年 1 月に 2 泊滞在
Team Gablerbräuからの返信 (投稿日 : 2023 年 3 月 2 日)
Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Salzburg Gablerbräu.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Star Inn Hotel Salzburg Gablerbräu.With kind regardsYour host team

2/10 (非常に不満)

masaru

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
I stayed at this hotel for4days. Unfortunately, the room was never cleaned. A cleaning card was hung on the door of the room. By the time I got back to my room, it was after 4pm, not early. On the first day, I told the cleaning staff and the female front desk that they hadn't cleaned it, and just got a replacement towel and put up with it. However, there was no cleaning on the second day either. As expected, I could not stand it and went to the front desk to complain. However, instead of apologizing, the man at the front desk got annoyed. It was an attitude that discriminated against Asians who could not speakEnglish language. Is there a front desk that annoys customers when you guys make mistakes? "If you make a mistake, apologize first." This hotel has great location and facilities, but the staff needs training. Bad memories of Salzburg. I will never stay there again.
2022 年 9 月に 3 泊滞在
Kaiserからの返信 (投稿日 : 2022 年 10 月 3 日)
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Your host team

6/10 (普通)

宿泊されたお客様

家族旅行
2021 年 6 月に 2 泊滞在
Your Star Inn Teamからの返信 (投稿日 : 2021 年 7 月 5 日)
Dear Guest, Thank you very much for your good review. We happy that you enjoyed your time in Salzburg. Best regards, Your Star Inn Team

10/10 (非常に良い)

J、Tokyo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
チェックイン当日、部屋をグレードアップしましたとの事ですが、予約した部屋の写真と同じでした。 いまいちよくわからないグレードアップでした。
2020 年 2 月に 1 泊滞在
Sanita Bosnic & Teamからの返信 (投稿日 : 2020 年 2 月 27 日)
Dear Star Inn Guest, thank you very much for your feedback. We are working hard to make sure that all our guests have a beautiful time in Salzburg, therefore, we are happy to see that you enjoyed your time with us. Best wishes, Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

2019 年 9 月に 1 泊滞在
Sanita Bosnic & Team からの返信 (投稿日 : 2019 年 9 月 27 日)
Dear Star Inn Guest, thank you for your feedback. We hope to welcome you again. Best wishes, Sanita Bosnic & Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
旧市街に行くのに便利なロケーション
2019 年 8 月に 3 泊滞在
Sanita Bosnic & Teamからの返信 (投稿日 : 2019 年 9 月 8 日)
Dear Star Inn Guest, Thank you for choosing our hotel as accommodation for your recent trip to Salzburg. We are pleased to read that you enjoyed your stay with us! We hope to welcome you again. All the best, Sanita Bosnic & Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
シンプルだが綺麗で過ごしやすかった
2019 年 8 月に 1 泊滞在
skからの返信 (投稿日 : 2019 年 8 月 20 日)
Dear Star Inn Guests, thank you for this top Rating for our property and for our Services! It will be a pleasure to host you once again! Best regards from Salzburg Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 2 泊滞在
Sanita Bosnic & Team からの返信 (投稿日 : 2019 年 8 月 17 日)
Dear Star Inn Guest, thank you very much for your feedback. It would be a pleasure to welcome you again. We wish you all the best, Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 1 泊滞在
Sanita Bosnic & Team からの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Star Inn Guest, thank you for your rating. We are happy to see that you were satisfied. We would be happy to welcome you any time again. All the best, Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 1 泊滞在
Sanita Bosnic & Team からの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Star Inn Guest, Thank you for booking our hotel and for taking the time to send us your feedback. We would be happy to welcome you again. All the best, Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
部屋は機能的、スタッフはみんなフレンドリーで対応も良かった コーヒーメーカーがついているが、コーヒーのポーションは、最初の2つのみ無料で後は有料だった タオルがバスタオルしかなく、言えば、バスタオルを追加してくれた
2019 年 7 月に 2 泊滞在
skからの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Star Inn Guests, thank your for your positive remarks towards our staff Services as well as your critics. Our guests are treated to complimentary Mineral water and coffee pods/ Tea bags on the day of Arrival. After this replishments can be bought for a minimal amount at the front desk. We willfForward your remarks to our Management all the same and hope to host you at any one of our Star Inn Hotels once again! Best regards from Salzburg Sanita Bosnic & Team

10/10 (非常に良い)

Petrus

家族旅行
良かった点 : 清潔度、スタッフとサービス
部屋に電話がなく、フロントへの連絡ができませんでした。 チェックアウト後に荷物も、預かってもらえ身軽に観光ができよかったです?
2019 年 4 月に 1 泊滞在
skからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear Star Inn Guests, thank you for giving us this top rating! Do visit us again! Best regards from Salzburg Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 4 月に 1 泊滞在
Sanita Bosnic & Team からの返信 (投稿日 : 2019 年 5 月 4 日)
Dear Star Inn Guest, thank you very much for your feedback. We are happy about your rating. If you should return to Salzburg we would be glad to host you again. Best wishes, Sanita Bosnic & Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適なホテル
ザルツブルグイースター音楽祭のため4/20から3日間滞在しました。口コミ通りのとても快適なホテルでした。こちらを選んだ理由は、祝祭劇場に近いこと、ホテルの評価が高かったこと、口コミもよかったこと、また下にレストランが入っていたので、コンサート後の遅い時間でも利用できそうだったこと。しかしこのイタリアンレストランは最悪でした。ざわざわしていてサービスも悪く時間がかかり、この点だけは期待はずれでした。朝食はすぐ近くのゆったりできる眺めのよいカフェバザールを毎日利用しました。
2019 年 4 月に 4 泊滞在
skからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear Star Inn Guests, thank you for staying with us during your visit to Salzburg! It is very motivating for us to receive such a nice review. We appreciate your compliments very much. The Italian Restaurant is not part of the hotel. We share the building. All the same we are sorry you were badly dissapointed. Salzburg has traditional and popular cafes. It is good to know you enjoyed being there. We hope your travels were nice too and will be happy to host you once again! Best regards from Salzburg Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 2 月に 1 泊滞在
Sanita Bosnic & Teamからの返信 (投稿日 : 2019 年 4 月 30 日)
Dear Guest. I appreciate your positive feedback about our hotel. If you're traveling to our area gain soon, don't hesitate to call us. All the best, Sanita Bosnic & Team

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
2017 年 11 月に 3 泊滞在
christianeからの返信 (投稿日 : 2017 年 12 月 1 日)
Dear Star Inn Guests, thank you for your positive Review. We are pleased to know you had a good stay with us. Do visit us again! Best regards from Salzburg Sanita Bosnic & Team

8/10 (良い)

Natsumi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
旧市街に近く雰囲気がいいホテル
駅からは18分程歩きましたが、旧市街へのアクセスがとてもいいです。アメニティー(ハンドソープやボディーソープ以外)やスリッパなどはないので、そこが残念でした。建物は改築されていて新しかったですし、静かで、窓から旧市街が見えて良かったです。

8/10 (良い)

Colin、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, convenient for sightseeing. Friendly staff and nice breakfast.
Christianeからの返信 (投稿日 : 2016 年 9 月 5 日)
Dear Star Inn Guests, Thank you for your compliments! We are pleased to let you know, that all are rooms will be equipped with a safety box very soon! We would also like to let you know that our entrance and corridors are secured by cameras. We look Forward to your next visit! Best regards from Salzburg Christiane Tuppinger & Team

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
ロケーションもまずまず、部屋も広くて清潔でしたが、シャワーブースの作りが悪く、排水も不十分であふれるので、困った。 部屋に貸金庫、ポットも無く、そこもマイナス点。

10/10 (非常に良い)

Magdalena

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is located in an excellent area. Everything was good at the hotel. The only bad thing was that the room needed more cleaning.
2024 年 5 月に 2 泊滞在
stefanieからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Magdalena!It is a pleasure to hear that you found the location of our hotel, Hotel Leonardo Salzburg Gablerbräu, to be excellent. We always strive to offer our guests the best comfort and service.We have taken note of your comment regarding room cleaning. Although we cannot make any specific promises, we would like to emphasize that cleanliness and hygiene are our top priority. Our guests should always find a clean and well-kept room that invites them to feel at home.We are pleased that you had a positive stay with us and hope to welcome you again soon.Kind regards,Your Leonardo SBG Gablerbräu Team

10/10 (非常に良い)

Martin Stanton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Myob
2024 年 5 月に 4 泊滞在
Steからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,We are very pleased with your review and are grateful that you enjoyed your stay with us at the Hotel Leonardo Salzburg City Center. It is of utmost importance to us that our guests feel comfortable and satisfied. Your full score is a confirmation for our dedicated team, who always strive to provide the best possible service. It motivates us to continue to live up to our high standards and to constantly improve.We look forward to welcoming you back soon and hope that we can once again meet your expectations.Kind regards,Your Leonardo SBG Gablerbräu Team

8/10 (良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property and centrally located. Nothing great to say about the property, nothing really negative either.
2024 年 5 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Thomas!We are very pleased that you appreciate our property and emphasize the central location of our house. Indeed, we attach great importance to providing our guests with a pleasant and uncomplicated stay.Your feedback is very important to us and we take it as an incentive to continuously improve our service and offer our guests an all-round positive experience. We attach particular importance to the quality of our services and the satisfaction of our guests.Thank you for taking the time to share your impressions with us. We hope to welcome you back soon to provide you with an even better experience.Kind regardsYour Leonardo SBG Gablerbräu Team

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heart of tourists spot, walk everywhere
2024 年 5 月に 3 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Heather!We are pleased that you enjoyed the prime location of our hotel, Leonardo Salzburg Gablerbräu. The location in the heart of the tourist area is indeed ideal for exploring the wonderful city of Salzburg on foot. It is our constant endeavor to offer our guests a pleasant and unforgettable stay. Your positive feedback shows us that we are on the right track and motivates us to continue to maintain our high standards.We hope that you were able to make many wonderful memories during your stay with us and look forward to your next visit.Kind regards,Your Leonardo SBG Gablerbräu Team

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, boutique hotel close to shopping and dining. Staff pleasant and available 24hours.
2024 年 5 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Maria,it gives us great pleasure to hear that you enjoyed your stay at our Hotel Leonardo Salzburg Gablerbräu. It is always our main concern to provide our guests with a clean, comfortable environment and excellent service. We will be happy to pass on your words of praise about our friendly staff, who are available around the clock. It is nice to know that our efforts to create a welcoming and helpful environment are noticed and appreciated by our guests.We are also pleased that you positively emphasize the proximity to shopping and restaurants. Our central location is indeed one of the aspects that our guests particularly appreciate.It was a pleasure to have you as our guest and we hope to welcome you again at the Hotel Leonardo Salzburg Gablerbräu in the near future.Kind regards,Your Leonardo Salzburg Gablerbräu Team

10/10 (非常に良い)

Kathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely loved our stay here! Pros: In a very nice area with lots of activity and restaurants. Hotel itself was extremely well furnished, clean, and looked amazing. Staff were all very friendly and helpful. Front desk was so nice and gave us a free room upgrade plus allowed us to check in 2 hours early! Complimentary bottled water every day when room is cleaned, plus free fruits and chocolates at reception. Plenty of space in the room and bathroom. If you get the breakfast buffet, the food is actually amazing. Cons: Very small outdoor resting space, mainly for smoking. Otherwise, everything else was perfect! Highly recommend this hotel.
2024 年 4 月に 3 泊滞在
Leonardo Boutique Salzburg Gablerbräuからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Kathy!Thank you so much for your kind and well thought of feedback. We are happy that you were happy staying with us and that you enjoyed our well looked after hotel in this very nice location. We will forward your compliment to the staff! It is lovely for us to hear, that our guests feel welcomed and helped in a friendly way. Thank you for the recommendation!Your Leonardo Boutique Hotel TeamLydia

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Lisa!Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Leonardo Boutique Salzburg Gablerbräu.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Leonardo Boutique Salzburg Gablerbräu.With kind regardsYour host team

10/10 (非常に良い)

Scott、Chicago

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay. Great location!
2024 年 5 月に 5 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Scott!Your heartening review has greatly brightened our day. It is always delightful to learn when our guests' expectations have been surpassed. Our team takes immense pride in delivering top-notch service and we're overjoyed to hear that this was reflected during your stay with us. We are also pleased to know that you found our location conveniently situated, offering easy access to key attractions and transportation. Your positive observations about our facilities and staff, as well as the strategic location of our hotel, are truly appreciated. This is the experience we strive to provide to every guest, and it is quite encouraging to hear that we were successful in your case. Once again, thank you for choosing Hotel Leonardo Salzburg City Center. We are looking forward to welcoming you back on your future visits to Salzburg.Best regards,Your Leonardo Boutique Gablerbräu Team

6/10 (普通)

Anita、Henderson

家族旅行
Check-in was cumbersome. All 5 rooms had to be carged separately. Beds were extremely hard. Breakfast for $16.00 was average. We could not leave window open. The whole night drunk people have been screeming and at 5:00 AM trash removal woke everybody up and the next day at 5:00 AM construction started.. we had to park a significant distance (5-6 blocks) away in a parking garage abd had to roll our luggage over cobble stone to the hotel; not very convenient and pricey.
2024 年 5 月に 2 泊滞在
sからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Anita!We're genuinely sorry to hear about the inconvenience you experienced during your stay at our Hotel Leonardo Salzburg Gablerbräu. We can understand how these situations could affect your overall impression of our service, and we'd like to address your concerns.Firstly, we regret that the check-in process did not meet your expectations. Our goal is always to make our guests' arrivals as smooth and comfortable as possible. We're sorry this was not your experience and your feedback has been noted. We also regret to hear about your discomfort due to the firmness of the beds. We understand that comfort preferences vary greatly among guests and we strive to find the right balance. On the topic of the noise disturbances, we empathize with your discomfort. As we're located in the heart of the city, sometimes external noises can unfortunately become a factor. We assure you that the tranquility of our guests is a top priority for us.We understand your concern about parking and the inconvenience it caused. Our location in the city center occasionally means that parking may not be as close as we'd like. We realize how this could be an inconvenience, especially when transporting luggage.Finally, concerning the breakfast, although it may seem average to you, we endeavor to provide a wide variety of options to cater to different tastes. We value your candid feedback and thank you for bringing these points to our attention. It's through feedback like yours that we can strive to improve. We hope you will give us another opportunity to better serve you in the future. Best regards,Your Leonardo SBG Gablerbräu Team

8/10 (良い)

Dhiraj Nandkishor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, easy to reach from airport & train station. Walkable to major tourist attractions
2024 年 5 月に 3 泊滞在
stefanieからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Dhiraj!It's wonderful to hear that you found our location to be so convenient. Our strategic placement is indeed one of the aspects we are thrilled about, as it provides our guests with easy access to various transportation options and the city's key attractions.The Hotel Leonardo Salzburg Gablerbräu is indeed situated in a prime spot, making it a favorable choice for many visitors who wish to explore the beautiful city of Salzburg. We remain committed to providing a pleasant and seamless experience for all our guests.Thank you for sharing your feedback. It is always a delight to hear when our guests had a positive experience with us. Your comments are much appreciated and will be of great help to other travelers.We look forward to welcoming you back in the near future.Best regards,Your Leonardo Boutique Gablerbräu Team

8/10 (良い)

Vera

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr nettes und freundliches Personal. Schlechte Möglichkeiten zum Parken. Sehr kleine Zimmer aber sauber.
2024 年 5 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 14 日)
Liebe Vera!Es ist wirklich ermutigend, Ihre positiven Bemerkungen über unser engagiertes Personal im Hotel Leonardo Salzburg Gablerbräu zu hören. Es ist immer unser Ziel, den besten Service zu bieten und eine warme, einladende Atmosphäre für alle unsere Gäste zu schaffen.Wir nehmen Ihre Bedenken bezüglich der Parkmöglichkeiten und der Größe der Zimmer sehr wohl zur Kenntnis. Unser Hotel liegt im Herzen der Stadt, und wir bemühen uns, das Beste aus unseren Räumlichkeiten zu machen, um unseren Gästen einen komfortablen und angenehmen Aufenthalt zu bieten. Wir freuen uns, dass Sie die Zimmer als sauber empfunden haben, denn die Zufriedenheit unserer Gäste hat für uns oberste Priorität.Wir hoffen, dass Sie trotz dieser Bedenken insgesamt einen angenehmen Aufenthalt in unserem Hotel hatten und die Annehmlichkeiten und Dienstleistungen, die wir anbieten, genießen konnten. Unser Team ist bestrebt, allen unseren Gästen einen angenehmen Aufenthalt zu bieten, und Ihr Feedback ist für unsere kontinuierlichen Bemühungen von großer Bedeutung.Nochmals vielen Dank für Ihre wertvollen Kommentare. Wir hoffen, dass wir Sie in Zukunft wieder im Leonardo Salzburg Gablerbräu begrüßen dürfen.Mit freundlichen Grüßen,Ihr Leonardo Boutique Gablerbräu Team

10/10 (非常に良い)

Carlos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and located close to everything.
2024 年 5 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Carlos!We are delighted to hear that you enjoyed your stay at the Hotel Leonardo Salzburg Gablerbräu and especially appreciated our high standard of cleanliness. Our team always strives to maintain a pristine environment for the comfort and satisfaction of our guests.Moreover, we are pleased to know that our strategic location was advantageous for you. It is indeed our prime location that allows guests to easily access various attractions and amenities, which we believe contributes significantly to a convenient and enjoyable stay.Your feedback is invaluable to us, and we look forward to welcoming you back in the near future. Best regards,Your Leonardo Boutique Gablerbräu Team

10/10 (非常に良い)

juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Juan!Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Leonardo Boutique Salzburg Gablerbräu.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Leonardo Boutique Salzburg Gablerbräu.With kind regardsYour host team

10/10 (非常に良い)

Paul

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great modern hotel in a quiet, yet central location. Rooms are modern, well equipped and of a good size.
2024 年 5 月に 3 泊滞在
Leonardo teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide a comfortable and contemporary environment for our guests, and it's fantastic to hear that you found our rooms to be well-equipped and spacious.Our location is indeed one of our key highlights—we pride ourselves on offering a peaceful retreat in the heart of the city. Being centrally located allows our guests to easily access the attractions and amenities of the area while still enjoying a tranquil atmosphere when they return to the hotel.We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!SincerelyLeonardo Boutique Salzburg Gablerbräu Team

10/10 (非常に良い)

Delcy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful and welcoming staff!
2024 年 5 月に 2 泊滞在
Leonardo Boutique Salzburg Gablerbräuからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Delcy,thank you for that kind review, we will forward this lovely compliment to the other staff members.We are more than happy that you felt welcomed!Your Leonardo Boutique Hotel TeamLydia

10/10 (非常に良い)

Melinda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was perfect. The property is in a great location…only a few minutes walk to all the popular sites in Old Town. There are restaurants and shopping all around, yet our room was totally quiet and we slept wonderfully! The breakfast buffet had plenty of food choices. We took a Sound of Music tour and went to a classical music concert. Both meeting places were at Mirabell Palace which was only a 5 minute walk. We had a rental car and parked at Mirabell parking garage. The normal rate is 39€ daily, but the hotel has a negotiated rate of 22€!! Our stay was perfect and we would definitely stay here again!!!
2024 年 5 月に 3 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Melinda!We are very pleased that you enjoyed your stay with us at the Leonardo Salzburg Gablerbräu to the fullest. Your words of praise regarding our central location and the peace and quiet in our rooms fill us with great pleasure. It is always nice to hear that our guests appreciate the proximity to the numerous sights of the city of Salzburg. The fact that you attended both the "Sound of Music" tour and a classical concert shows how varied the offerings are in our beautiful city. Your positive feedback on the breakfast buffet and our parking service is also very pleasing. It is very important to us that our guests have a pleasant and carefree stay. We are pleased that we were able to help make your stay perfect and would be delighted to welcome you again in the future. Kind regardsYour Leonardo Boutique Gablerbräu Team.

10/10 (非常に良い)

Philippe

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!
2024 年 4 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Philippe!We are pleased to hear that you found the location of our Hotel Leonardo Salzburg Gablerbräu to be positive. We are proud to be in such a lively area that offers our guests a variety of activities.Our premise is always to provide our guests with the best possible stay and it is always gratifying to know that we have achieved this. We hope to welcome you back as a guest in the future and provide you with another positive experience.Kind regardsYour Leonardo Salzburg Gablerbräu Team

10/10 (非常に良い)

Shawn

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superior stay. Wonderful in every aspect.
Stefanieからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Shawn!We are truly delighted to hear that you found your stay at Hotel Leonardo Salzburg Gablerbräu to be superior and wonderful. It is rewarding for our team to know that we have succeeded in providing you with a memorable experience.Your kind words encourage us to continue striving for excellence in all aspects of our service. Our aim is to create a comfortable and enjoyable environment for all our guests, and we are glad that we were able to meet your expectations.It would be a pleasure to welcome you back should you decide to visit Salzburg again. We assure you of our best efforts to make your future stays just as delightful, if not more.Best regards,Your Leonardo SBG Gablerbräu Team

10/10 (非常に良い)

Alex

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top location really in the center and modern stlye in the historic building
2024 年 4 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 2 日)
Lieber Alex!Wir freuen uns, Ihre Kommentare zur Lage des Hotel Leonardo Salzburg Gablerbräu zu lesen. Wir wissen, wie wichtig eine zentrale Lage für unsere Gäste ist und freuen uns zu hören, dass unsere Lage Ihren Bedürfnissen entsprach. Außerdem freut es uns zu hören, dass Sie die Mischung aus modernem Stil und historischem Gebäude zu schätzen wussten. Es ist immer unser Ziel, ein einzigartiges Erlebnis zu bieten, das Altes und Neues auf wunderbare Weise miteinander verbindet, und wir freuen uns, dass dieser Aspekt unseres Hotels bei Ihnen Anklang gefunden hat.Wir freuen uns darauf, Sie in naher Zukunft wieder im Hotel Leonardo Salzburg Gablerbräu begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Leonardo Salzburg Gablerbräu Team

6/10 (普通)

Karla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel itself was nice and clean but there was a funky smell in the lobby and halls. The room was clean, the staff was nice and the breakfast was good. It is centrally located and easy to walk to from the train station and to the sites. I really wanted to like the hotel but the smell ruined it for us every time we had to walk through the lobby and halls. Once in our room it smelled fine.
2024 年 4 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Karla!We are pleased to hear that you found our hotel generally nice and clean and that you appreciated our friendly staff and the good breakfast. We are also pleased that you emphasized the central location of our Hotel Leonardo Salzburg Gablerbräu.However, we are sincerely sorry to hear that there was an unpleasant smell in the lobby and corridors during your stay. This is not in keeping with the pleasant experience we strive to provide our guests. We are committed to providing our guests with a high level of comfort and regret that we were unable to meet your expectations in this regard.Please be assured that we take your feedback very seriously. A pleasant fragrance contributes significantly to the overall well-being and is an important aspect in a hotel. However, we are pleased that despite this, you found that your room smelled good.We hope that we will be able to welcome you again on your next visit to Salzburg and offer you an all-round satisfactory stay.Kind regards,Your Leonardo Salzburg GablerbräuTeam

10/10 (非常に良い)

Giovanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Giovanna!We are very pleased that you have rated your stay with us at the Hotel Leonardo Salzburg Gablerbräu so positively and we are proud that we were able to meet your expectations. Our team strives to provide exceptional service and comfort to every guest and it is always encouraging when these efforts are recognized.We hope to welcome you back in the future and look forward to providing you with another first class experience. Kind regardsYour Leonardo Salzburg Gablerbräu Team

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Einfach toll
2024 年 4 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 24 日)
Lieber Martin!Es freut uns sehr zu hören, dass Ihr kürzlicher Aufenthalt bei uns im Hotel Leonardo Salzburg Gablerbräu "einfach großartig" war. Ihre knappe, aber aussagekräftige Bewertung ist ein Beweis für den hochwertigen Service, den wir allen unseren Gästen bieten möchten. Unser Ziel ist es, sicherzustellen, dass jeder Gast das Beste von dem erlebt, was wir zu bieten haben.Wir hoffen, dass Sie die Gelegenheit hatten, das Stadtzentrum zu erkunden, wobei die erstklassige Lage unseres Hotels ein idealer Ausgangspunkt ist. Sollten Sie Vorschläge haben, wie wir Ihren nächsten Aufenthalt noch angenehmer gestalten können, zögern Sie bitte nicht, uns diese mitzuteilen.Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in Salzburg wieder begrüßen zu dürfen. Nochmals vielen Dank für Ihr positives Feedback. Mit freundlichen Grüßen,Ihr Leonardo Boutique Gablerbräu Team

10/10 (非常に良い)

Maria

2024 年 4 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 5 月 13 日)
Liebe Maria,vielen Dank, dass Sie unser Gast waren und sich die Zeit genommen haben, eine Hotelbewertung über Ihren letzten Aufenthalt im Leonardo Boutique Hotel Salzburg Gablerbräu zu schreiben.Es freut uns sehr, dass Sie sich während Ihres Aufenthaltes bei uns wohl gefühlt haben und wir geben Ihr Lob natürlich gerne an unser Team weiter.Es ist für uns sehr wichtig, ein Feedback von unseren Gästen zu erhalten. Nur durch Ihre Meinung, Ihre Anregungen und Ihre Kritik können wir unsere Leistungen ständig verbessern und natürlich freuen wir uns immer über positive Rückmeldungen.Wir würden uns sehr freuen, Sie bald wieder im Leonardo Boutique Hotel Salzburg Gablerbräu begrüßen zu dürfen.Mit freundlichen GrüßenIhr Leonardo Boutique Gastgeberteam

8/10 (良い)

Nina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, staff was friendly and helpful. Only comment was that the bathroom windows weren’t frosted all the way up and people from the buildings across the lane could see into the shower.
2024 年 4 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Nina,we are very pleased that you appreciated our central location and the friendliness of our staff. It is our aim to make your stay as pleasant as possible and it is always nice to hear when we have achieved this.Your comment regarding the bathroom windows has been noted. At our hotel, we place great importance on the privacy of our guests and we regret that you did not feel completely comfortable in this aspect. Please note that we always strive to provide our guests with an optimal feel-good experience.Thank you for taking the time to share your experience. We hope to welcome you back to our hotel soon.Kind regardsYour Leonardo Boutique Gablerbräu Team

10/10 (非常に良い)

Zoe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Staff were friendly, room was nice, modern and clean. Breakfast was good and location was great for wondering into the old town. I recommend!
2024 年 4 月に 3 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Zoe!It brings us immense joy to know that you had a wonderful experience during your stay at Hotel Leonardo Salzburg Gablerbräu. Your kind words regarding our friendly staff, modern and clean rooms, and our breakfast selection are greatly appreciated. Your commendation on our location is highly valued. We take pride in our ideal location that provides our guests with the convenience of exploring the beautiful old town effortlessly.We are particularly encouraged by your recommendation. It assures us that our efforts to provide a memorable experience for our guests are being acknowledged and appreciated.We look forward to the pleasure of welcoming you back soon and hope to continue exceeding your expectations.Best regards,Your Leonardo Salzburg Gablerbräu

8/10 (良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really good room in an excellent location. The hotel did lack a proper bar which would have been good. The hotel could also do with larger towels.
2024 年 3 月に 3 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear valued guest,We are pleased to know that you had a positive experience with the room and found the location of our hotel, Leonardo Salzburg Gablerbräu to blend perfectly with your travel plans. Our aim has always been to provide our guests with an optimal balance of comfort and convenience.Your observations regarding the lack of a proper bar and the size of the towels are noted. While we strive to offer a wide array of amenities, we understand that each guest has unique preferences. Your suggestions offer us the opportunity to reflect on the ways in which we can enhance our offerings for all guests.Our team here in Salzburg is committed to ensuring that each guest feels welcomed and comfortable. We hope to have the pleasure of welcoming you back in the future, ensuring your stay is even more satisfactory.Best regards,Your Leonardo Salzburg Gablerbräu Team

10/10 (非常に良い)

Julian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very close to town center, and bus routes to many places.
2024 年 4 月に 2 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Julian!It is wonderful to hear that you found our location to be so convenient. The proximity of Hotel Leonardo Salzburg Gablerbräu to the town center and various bus routes is indeed one of the features that we pride ourselves on. We understand that our guests value ease of access to the surrounding attractions and transportation, and we are delighted that you were able to take full advantage of this during your stay.We trust that the rest of your experience at our hotel met your expectations and made for an enjoyable visit to Salzburg. We remain committed to providing a high standard of service to all of our guests, and we hope that your stay with us was a reflection of this commitment.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Hotel Leonardo Salzburg City Center in the future.Best regards,Your Leonardo Boutique Gablerbräu Team

8/10 (良い)

Anup

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was convenient but the day was hot and A/C was not functional. We opened windows for cool air but there was loud noise from parties on the street below till almost 3AM
2024 年 4 月に 1 泊滞在
Leonardo Boutique Salzburg Gablerbräuからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Anup!Thank you so much for your feedback. We are happy that you experienced the hotel as convenient. And very sorry that the hot weather and the A/C function collided. Be assured we took care of that, as we strive to improve everyday so that our guests feel good.Your Leonardo Boutique Hotel Team

10/10 (非常に良い)

Pamela Therese

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Did not love the pilloows
2024 年 4 月に 1 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Pamela,we sincerely regret that you were not satisfied with the pillows in your room. The well-being of our guests is very important to us and we always strive to offer our guests a pleasant stay.Our hotel attaches great importance to high-quality bedding to ensure a good night's sleep. We are aware that pillow comfort is a very individual preference and we strive to provide a wide range of options to suit the different preferences and needs of our guests.Your feedback helps us to continuously improve and optimize our service. Even if we cannot offer you specific solutions, we would like to assure you that we take the comfort and satisfaction of our guests very seriously.We hope that despite the inconvenience with the pillow, you will give us the opportunity to welcome you again at the Hotel Leonardo Salzburg Gablerbräu and meet your expectations.Kind regardsYour Leonardo Salzburg Gablerbräu Team

8/10 (良い)

Jason、London

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Nice clean hotel in a good location. Was disappointed that we didn’t get breakfast even though the email Confirmation from the hotel adamantly said breakfast was included in the price I paid.
2024 年 3 月に 3 泊滞在
Stefanieからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Jason,thank you very much for your feedback. We are very pleased that you appreciated the cleanliness and location of our hotel. However, we regret that there has been a misunderstanding regarding breakfast and apologize for this.Normally it is clearly stated with every booking whether breakfast is included or not. We are sorry if a mistake has been made here and we hope that this has not spoiled your overall impression too much.We hope to welcome you back to our hotel soon and will ensure that your stay runs smoothly.Best regardsYour Leonardo Gablerbräu Team

8/10 (良い)

Adrienne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant, clean, well located hotel, with helpful, friendly staff. Only negatives were that the room was too warm (cannot adjust the room temp) and the refrigerator did not work well.
2024 年 3 月に 3 泊滞在
Hotel Gablerbräuからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mrs.Adrienne, Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Hotel Gablerbräu. We are pleased that you felt comfortable with us during your stay. We look forward to seeing you once again at the Hotel Gablerbräu. Kind regards Your host team