2/10 (非常に不満)
Dawn H.
2025 年 7 月 6 日
良かった点 : 清潔度
False advertising and frustrating experience
I booked this property specifically because the listing advertised an onsite washer and dryer, which was essential for our group of seven traveling cross-country and needing to do laundry. Unfortunately, there was no washer and dryer in the home.When I raised the issue, the owner claimed she meant “coin-operated” because there was a laundromat nearby. However, the listing did not mention coin-operated facilities, and a laundromat down the road is not the same as having a washer and dryer onsite. That’s like advertising a stocked kitchen simply because there’s a grocery store nearby.Since the washer and dryer were my primary reason for choosing this property, I requested a refund so we could stay elsewhere. The owner refused and was initially unresponsive, so I had to involve Vrbo. Eventually, the owner offered to have our clothes washed for us, which I appreciated and accepted. Unfortunately, the clothes came back poorly cleaned, smelling odd, and still damp. I let that go, as the owner covered the cost.However, the situation escalated when the owner sent me a bill afterward for the laundry service, claiming she never intended to pay for it. Vrbo reviewed the situation, agreed with me, issued a credit, and covered the laundry costs.As for the property itself: it’s okay but nothing special. There are no TVs in the bedrooms, and there was a noticeable musty smell. Overall, while the house was acceptable, I would not recommend staying here due to the owner’s misleading l
Dawn H.
2025 年 6 月に 2 泊滞在