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ペンルダックアームズの口コミ

2.5 out of 5
ペンルダックアームズ
Hindon Road, Salisbury, England

口コミ

7.2

良い

評価 10 - 21 件の口コミ中 6 件が非常に良い" "
評価 8 - 21 件の口コミ中 7 件が良い" "
評価 6 - 21 件の口コミ中 3 件が普通" "
評価 4 - 21 件の口コミ中 2 件が不満" "
評価 2 - 21 件の口コミ中 3 件が非常に不満" "

7.2/10

清潔度

8.4/10

スタッフとサービス

6.0/10

設備とサービス

6.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

Edward

良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
asからの返信 (投稿日 : 2024 年 3 月 25 日)
Thanks for the great rating

2/10 (非常に不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The owner was pleasant and obliging, however, the accommodation was shabby and in places very untidy and dirty, which was not welcoming. Outside the part of the building in which the accommodation was located, there were discarded pieces of domestic rubbish and building rubbish. Overall this lack of care gives the impression of a place where we might also question hygiene, so we would not choose to visit again.
2023 年 10 月に 2 泊滞在

4/10 (不満)

Julia

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Viele Kleinigkeiten die nicht ordentlich funktioniert haben! Aber zur Reparatur bemüht.
2023 年 10 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 10 月 14 日)
We are unsure what is broken and repaired? You didnt raise any issue at the property during your stay so we were unable to assist you.

8/10 (良い)

Clare

良かった点 : 清潔度、スタッフとサービス、設備とサービス
A bit dated but a lovely stay apart from that. Gets a bit noisy due to being so close to the road and railway, and single-glazing does not help much. However, rooms were lovely and comfy, and nicely decorated. Enjoyed watching films on TV in the evening from my cosy bed.
2023 年 8 月に 4 泊滞在
Andreからの返信 (投稿日 : 2023 年 8 月 31 日)
Thank you for your kind feedback. We are working to resolve the window issue but its a small struggle due to being a listed building.

10/10 (非常に良い)

Kristof

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Satisfying
Very friendly & helpfull staff. Food is delicious
2023 年 8 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 8 月 31 日)
Thank you for your kind feedback

10/10 (非常に良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
andreからの返信 (投稿日 : 2023 年 10 月 14 日)
Thanks for the A++ review

6/10 (普通)

Abegail

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Rubbish outside the property. The Wi-Fi didn’t work.
2023 年 8 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 8 月 12 日)
Abigail, Sorry you couldn't get the wifi to work. The building has quite thick walls so very rarely there is a drop-out. I personally stayed in the same room as you the 2 nights before without issue. We will raise this with our supplier.We havent been at the pub very long and are struggling to get a clearance firm to remove the detritis someone dumped just before we took over.

8/10 (良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Penruddocke
Staff very helpful, dinner and lunch were goid an quite well priced. Room large and en suite a good size.
2023 年 7 月に 1 泊滞在
andreからの返信 (投稿日 : 2023 年 8 月 12 日)
Thank you for your kind words

4/10 (不満)

Gemma

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 7 月 4 日)
Thank you for your review. Sadly without any comments we cannot address your issues or ascertain why it was such a low score compared to our other reviews

8/10 (良い)

Phil

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
Andreからの返信 (投稿日 : 2023 年 7 月 4 日)
Thank you for your review

2/10 (非常に不満)

Michael

2023 年 5 月に 2 泊滞在
Markからの返信 (投稿日 : 2023 年 6 月 5 日)
We are unsure what is so terrible without any comment or indeed without any issue raised at the property.

8/10 (良い)

Frances

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Average
We didn’t know until we arrived that it is under new management. It definitely is a work in progress. Having said that the staff including the manager were excellent. However the place is quite tired and scruffy particularly upstairs. The bar area is ok, looks recently sorted out. The bedroom needed decorating although the bed was comfortable and bedding was clean. It was curry night so apart from chicken nuggets and fries curry was the only choice which was disappointing. Outside the property needs cleaning and tidying up and the windows need cleaning. However we do wish the new management all the best for the future.
2023 年 5 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 5 月 14 日)
Thank you for your feedback.There are lots of improvements happening daily and our priority was to ensure the building was clean and hygenic. This coming week all the rooms are being painted and we are trying to get a window cleaner - being mindful of the single glazing.We're glad you had a pleasant stay overall and hopefully you come back and see the changes we have made soon. Thank you for Staying with us.

8/10 (良い)

Rodrigo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Peaceful place
Large room with a bunk bed for children, the bathroom is fine, but a table and a couple of chairs are missing in the room. The curtains do not block the light, every car that passes by on the road is noticeable. family friendly place close to Salisbury.
2023 年 4 月に 1 泊滞在
Andreからの返信 (投稿日 : 2023 年 4 月 30 日)
Thank you for your review Rodrigo,There is an ownership change happening tomorrow and as part of that most of your points will be addressed. The curtains are on the list to be done this week. As the building is Grade 2 listed we cant easily put in double glazed windows but that adds to the character of the building.

10/10 (非常に良い)

George

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly atmosphere good host food was excellent
2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Valerie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We arrived about 22.15 and was greeted by our host , she showed us up to our room and gave us information about the stairs and door lock for diwnstairs. There were drinks and buscuits available in the room. It was a good sized room and bathroom, with a double bed and a set of bunk beds.
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and good food
2022 年 9 月に 1 泊滞在