4/10 (不満)
Heather S.
2025 年 5 月 21 日
良かった点 : 清潔度
Disappointing Stay
At the time of booking, the listing showed bedding for 8 people (1 king, 2 queens, and one double/full). We thought we'd be fine for our group of six. We were wrong. The actual bedding situation was 1 king, 1 queen, a small futon couch that was smaller than a single when laid flat, and a normal sectional couch (not a sleeper sofa). The apparent expectation was that we would disassemble the sofa every evening and slide the pieces together so that the cushion surface area was equivalent to a queen mattress.After a rough first night, we informed Alan of the issue. We said we could make due with an inflatable queen mattress and some remediation for the delta between what we booked and what we received. He brought the mattress quickly, but refused to compensate us for the listing error.Be warned that the futon is tiny and uncomfortable, the couch does not have a sleeper bed hidden away, and none of the provided linens fit the futon or the sofa.We spent over three hours of our trip communicating with Alan and then with VRBO to get some of our money back from VRBO. The stay was otherwise decent, but the initial bedding issue and lack of resolution by the host left a sour taste.While Alan was always responsive and the place was clean, we would not recommend staying here, given the unwillingness to take responsibility for the inaccurate listing and the impact it had on our vacation.
Heather S.
2025 年 5 月に 7 泊滞在