スーペリア ルーム ビュー | テラス / パティオ

NH コレクション サラマンカ デ カスティリャノスの口コミ

4 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 408 件の口コミ中 296 件が非常に良い" "
評価 8 - 408 件の口コミ中 82 件が良い" "
評価 6 - 408 件の口コミ中 24 件が普通" "
評価 4 - 408 件の口コミ中 3 件が不満" "
評価 2 - 408 件の口コミ中 3 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変綺麗で、場所も良く、静かで満足した。一方で、入り口入る際に階段があるのだが、スーツケースが大変重いのに、ドアマンの手伝いなどがいないのだけ少し残念だった。
2022 年 5 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2022 年 6 月 10 日)
Dear guest, First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

4/10 (不満)

KIYOKAZU

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
上げ底の4つ星ホテル。
外観は立派。夜9時前に到着したが、タクシーから降りると前には急な20段弱の階段あり。ポーターは いない。自分たちでスーツケースを運ぶ。4つ星では考えられない対応。さらにジュニアスイートというが、使いにくいことおびただしい。バスタブもない。
2019 年 8 月に 2 泊滞在
Remedios Madridからの返信 (投稿日 : 2019 年 8 月 29 日)
Dear guest, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Emplacement idéal pour visite à pied de la vieille ville. Très bel établissement et personnel parfait
2024 年 5 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 5 月 22 日)
Cher ThierryTout d’abord, merci d’avoir partagé votre expérience dans notre hôtel NHC Palacio de Castellanos. Nous sommes ravis de lire des commentaires comme le vôtre. Nous sommes heureux d’apprendre que votre séjour dans notre hôtel a été merveilleux et à la hauteur de vos attentes. Nous sommes également heureux que vous ayez aimé l’emplacement.Je vous prie d’agréer nos salutations distinguées.

8/10 (良い)

Michael

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 施設のコンディションと設備
Renovated historic building. Nice size room and large, modern bathroom. Excellent breakfast. Friendly, efficient staff. Was a bit warm in room and could not adjust thermostat below 18 C; however, opening window to let in cool air solved issue (somewhat noisy at times). With window closed, no street noise).
2024 年 5 月に 2 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 5 月 13 日)
Dear MarkFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. We look forward to welcoming you again soon. Best regards,

10/10 (非常に良い)

Carlos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
El hotel está bien localizado.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Domingo

良かった点 : 施設のコンディションと設備
Excelente ubicación
2024 年 4 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 4 月 25 日)
Estimado DomingoEn nombre de todo el equipo le agradezco el tiempo que se ha tomado en dejarnos una reseña tan completa y amable. Es una satisfacción para todos conocer que su experiencia con nosotros ha sido fabulosa. En especial que haya disfrutado de la céntrica ubicación. Además del desayuno y la limpieza que le ha dado seguridad y tranquilidad.Esperamos volver a tenerla pronto con nosotros nuevamente,Saludos Cordiales.

10/10 (非常に良い)

Johanne

2024 年 3 月に 1 泊滞在

8/10 (良い)

Veronica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

audra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Salamanca was just a stopping point for us in our way to Madrid. I am SO glad we did. This little walkable city was one of my favorite places in our 3 weeks of Spain and Portugal. I can’t say enough about the NH Collection Salamanca! It’s old but beautiful and the staff is top notch! The location can’t be beat and breakfast was great! We definitely hope to make it back for more than one night.
2024 年 3 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 3 月 8 日)
Dear AudraFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it. I am sure it will be the best motivation for them to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

8/10 (良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful building in a stunning location. Our room faced the convent and the view was wonderful. The room was large, well appointed and the bed comfortable. The breakfast buffet was good but sadly the tea and coffee arrangements weren’t that easy with him t water in a jug to make tea. Parking was expensive.
2024 年 2 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 29 日)
Dear ValeriaFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us.. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the staff have helped to reached it.We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

Sergio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A vista dos quartos para o mosteiro. Lindissima
2024 年 2 月に 2 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 26 日)
Estimado SergioLe damos las gracias por su opinión y por recomendar nuestro hotel a otros usuarios.Nuestra mayor recompensa es ver que los clientes se marchan satisfechos y sorprendidos con nuestros servicios.Esperamos volver a verles de nuevo pronto en nuestro hotel.Reciba un cordial saludo

10/10 (非常に良い)

Carl、Lancaster

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish I could give this place more than five stars.
2024 年 2 月に 2 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear CarlWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 (普通)

MARTHA E.

2024 年 2 月に 4 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear MarthaFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

Howard

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely hotel. The front entrance however is not handicap accessible so be advised (there may be an entrance in the rear which is handicap accessible so I would check). The parking is in the rear of the hotel and a staff member parks your car--very, very nice.
2024 年 1 月に 4 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 2 月 1 日)
Dear HowardWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Ana Paula

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Local incrível
2024 年 1 月に 2 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear AnaThank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedbacks will encourage all the team to keep bringing excellence to hospitality.Best regards,

10/10 (非常に良い)

Elaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great situation for central Salamanca
Everything was amazing at this hotel. Valet parking and dog friendly
Just 2 minutes walk from hotel
2024 年 1 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear ElaineWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 (非常に良い)

Ali

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the staff, beautiful hotel in the center with excellent views! Would come again.
2024 年 1 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 25 日)
Dear AliThank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedbacks will encourage all the team to keep bringing excellence to hospitality.Best regards

6/10 (普通)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
El hotel está muy bien , algunas cosas un poco viejas pero cómodo y bien atendido
2024 年 1 月に 2 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 17 日)
Estimado MartínMuchas gracias por su valoración y comentario sobre su reciente estancia en nuestro hotel. Aunque parece que hemos cubierto en parte sus expectativas veo que aún tenemos áreas de mejora y en ello nos esforzaremos. Muchísimas gracias por su ayuda. Saludos cordiales.

10/10 (非常に良い)

Gilles

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 25 日)
Dear GillesWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 (非常に良い)

Manuel

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of our favourite hotels on our trip. Very friendly and efficient staff. The room was spacious and perfect for us (including our dog). We will defenitely make use of NH Collection hotels again
2024 年 1 月に 2 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 11 日)
Dear ManuelFirst of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NH Collection Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, and the staff have helped to reached it.I am sure it will be the best motivation for his to continue providing same high level of service. We look forward to welcoming you again soon. Best regards,

2/10 (非常に不満)

ortmans

2024 年 1 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 12 日)
DearOrtmansThank you for choosing the NH Collection Palacio de Castellanos during your recent visit to Salamanca. One of our key priorities is to provide the high level of friendly and courteous service and we are truly sorry to learn that your stay with us is not as expected. If you could write more details in your feedback always help us to improve and give to future guest a high quality services.Have a wonderful day

10/10 (非常に良い)

Isabel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous
NH is impecably clean, comfortable and great location, it could be a 5 star hotel.
2024 年 1 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 16 日)
Dear IsabelFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

10/10 (非常に良い)

sarah、los angeles

2024 年 1 月に 2 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 16 日)
Dear SarahWe cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards

10/10 (非常に良い)

Jeanne Marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with ideal location. Accommodating staff. Decent breakfast.
Remedios Madrid-General Manager-からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear JeanneWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Campos

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 25 日)
We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

6/10 (普通)

Miguel

2023 年 11 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 25 日)
Estimado MiguelMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel in a beautiful city
Very nice hotel in a perfect location. If you are there as a tourist you couldn’t pick a better situated hotel within walking distance to the tourist sites. Salamanca is a beautiful city as is the hotel. We had a pleasant stay at the hotel in October, there was a delay in getting the heat on when it turned cold but it was resolved within a day.
2023 年 10 月に 2 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 26 日)
Dear DeborahFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.Remedios Madrid -General Manager

10/10 (非常に良い)

Tony

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First class hotel, great staff but parking is a nightmare!
2023 年 12 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2024 年 1 月 26 日)
Dear TonyWe very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

Norma、Monterrey

グループ旅行
良かった点 : 設備とサービス
Todo estuvo muy bien solamente el checking muy confuso porque traíamos carro y maletas y no sabíamos cómo hacerle para llegar al hotel al estacionamiento muy complicado nadie nos puede explicar y tuvimos que subir muchas escaleras con las maletas y traíamos mis maletas grandes puerto
2023 年 11 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2023 年 11 月 20 日)
Estimada NormaMuchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer y poner atención en los aspectos que podemos mejorar. Lamentamos la impresión que se lleva de su estancia con nosotros, por lo que esperamos tener la oportunidad de mejorar su experiencia en un futuro cercano.Esperamos poder recibirle de nuevo en muchas otras ocasiones y poder proporcionarle una estancia memorable como nos gustaría. Atentamente

10/10 (非常に良い)

Juan Jose

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will stay again and again
2023 年 11 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Juan José,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,

10/10 (非常に良い)

Maria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel es precioso y muy cómodo. El servicio de desayuno estuvo fenomenal y los empleados encantadores.
Remedios Madrid -General Manager-からの返信 (投稿日 : 2023 年 11 月 7 日)
Estimada MariaGracias por compartir con nosotros su opinión sobre su pasada estancia en nuestro hotel NHC Palacio de Castellanos, cada observación que nos ha dado como la ubicación, el desayuno, y el personal, son fundamentales para conocer cuál es la percepción que se llevan nuestros huéspedes tras su estancia en nuestro Hotel. Valoramos mucho su contribución y esperamos que a nuestros futuros huéspedes les sirva como guía para conocernos un poquito más. Esperamos que regrese pronto y le prometemos que continuaremos trabajando con el mismo entusiasmo para seguir ofreciendo estancias 100% recomendables.Reciba un saludo

10/10 (非常に良い)

Francisco、Santa Cruz de la Sierra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We just stay for one night, but the room was great with a very comfortable bed. The hotel is also very well located, in front of St Esteban’s church.
2023 年 10 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2023 年 11 月 6 日)
Dear FranciscoFirst of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 (普通)

Åsa

気になった点 : 客室の快適度
2023 年 10 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2023 年 11 月 6 日)
Dear AsaWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 (非常に良い)

Yakov

2023 年 9 月に 1 泊滞在
Remedios Madrid -General Manager-からの返信 (投稿日 : 2023 年 11 月 13 日)
Dear YakovThank you so much for taking the time to share your impression with Expedia Travelers.We are looking forward to welcome you back at NH Collection Palacio de Castellanos for leaving us take care of you during your next visit to Salamanca. Best regards,

10/10 (非常に良い)

Amanda

2023 年 10 月に 1 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Amanda,Thank you very much for taking the time to share your pleasant experience and rating of the hotel. On behalf of the entire team, thank you very much for your generosity. It has been an enormous pleasure to have you stay with us and we can only hope to have the opportunity many more times. Until then, please accept our best regards

6/10 (普通)

John

良かった点 : 清潔度、客室の快適度
Overpriced
Good location.Surprised that guests think the breakfast is good as I found it poor-value compared to similar Spanish hotels.Interestingly front desk was more interested in selling breakfast than providing information.No replacement of room refreshments during the stay.Over priced compared to better hotels.
2023 年 10 月に 3 泊滞在
Remedios Madrid-General Manager-からの返信 (投稿日 : 2023 年 10 月 20 日)
Dear JohnFirst of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

andres felipe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 10 月 9 日)
Estimado Andres Felipe,Apreciamos su fabulosa valoración sobre nuestro hotel NHC Palacio de Castellanos.Todo el equipo trabaja para ofrecer a nuestros clientes estancias 100% satisfactorias y puntuaciones como la suya son la perfecta motivación para continuar trabajando en la misma línea.Esperamos que ésta sea una de muchas mas visitas.Reciba un cordial saludo

8/10 (良い)

Daniel、Ottawa

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Estimado Daniel,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludoRemedios Madrid -Directora

8/10 (良い)

Ayala

良かった点 : スタッフとサービス、施設のコンディションと設備
Not too comfortable.
2023 年 9 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Ayala,First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

Adriana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hermoso hotel
Es un hermoso hotel, céntrico, con personal muy amable y un desayuno rico. Lo recomendamos ampliamente
2023 年 9 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Estimada Adriana,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros de la comunidad Hotels.com. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Les deseamos una feliz semana.Atentamente,

10/10 (非常に良い)

yves

2023 年 9 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 9 月 16 日)
Dear Yves,First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city.We are looking forward to welcome you again at NH Collection Palacio de Castellanos.

6/10 (普通)

宿泊されたお客様

2023 年 9 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 9 月 13 日)
Estimado usurio Hotels.com,Muchas gracias por compartir su experiencia en el NHC Palacio de Castellanos con nosotros.Le agradecemos enormemente que nos haga llegar su valoración, sus opiniones son sin duda la base que nos ayuda a crecer. Nos hubiera gustado conocer cómo mejorar su experiencia con nosotros.Esperamos tener la ocasión de cambiar esta impresión en un futuro.Reciba un saludo

10/10 (非常に良い)

Miguel Ángel

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No hay peros, excelente atención y magnificas instalaciones. El personal de terraza competente y presta un gran servicio de forma profesional.
2023 年 8 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 9 月 13 日)
Estimado Miguel Angel,Muchas gracias por compartir su experiencia con nosotros y con el resto de viajeros. Nos alegra saber que destaca nuestro trato por encima de todo, todo el equipo piensa que esta es la clave para que todos los huéspedes se sientan como en casa.Esperamos volver a contar con su confianzaAtentamente,

10/10 (非常に良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Splendido hotel nella splendida Salamanca
Bellissima struttura,, un palazzo storico pieno di fascino. Hotel preso in offerta abbiamo alloggiato in superiore, situato in pieno centro vicino alla cattedrale e all'università. Camere spaziose e mo;to pulite. Per chi arriva in auto l`hotel non ha un park ma un park è situato a pochi metri dalla struttura. Ottima l`accoglienza, Impeccabile la reception. Abbiamo avuto un problema con l`aria condizionata ci hanno subito cambiato la camera senza alcun problema. Non abbiamo fatto colazione ma abbiamo utilizzato la terrazza che affaccia sulla bellissima piazza per un drink.
2023 年 8 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Antonio,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A gem of a hotel in a gem of a town
Lovely hotel in a lovely location. Staff were very helpful and friendly. Didn’t have to worry about parking car, it was all taken care of. I would stay here again.
2023 年 8 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Anthony,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Emilio、Freeport

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff, food, drinks, rooms.
2023 年 8 月に 2 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Emilio,We can not thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We can not wait to welcome you back soon,Warm regards,

8/10 (良い)

Dominique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cet hôtel est très bien situé pour visiter Salamanque à pied. L’accueil et le service sont très corrects. La chambre et la salle de bain sont un peu vieillottes et demanderaient à être rafraîchies mais restent vastes et fonctionnelles. Le petit déjeuner est très varié et d’excellente qualité. Le principal problème de cet hôtel est l’insonorisation quasi inexistante et le bruit qui en résulte. De plus notre chambre était contre la buanderie (la 207) donc très bruyant à cause du ménage qui démarre très tôt ! Dommage….
2023 年 8 月に 2 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 21 日)
Cher Dominique,Tout d'abord, je tiens à vous remercier d'avoir pris le temps de commenter notre Hôtel et les services rendus. Nous apprécions grandement votre opinion pour le processus d'amélioration continue et comme base pour rendre le séjour de nos clients plus agréable à chaque fois. Nous sommes désolés de savoir que certains aspects n'étaient pas à votre entière satisfaction. Nous espérons vous voir dans un proche avenir et je reste à votre disposition pour tout ce dont vous pourriez avoir besoin. Mes meilleures salutations,

6/10 (普通)

Thomas、Woodbury

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No elevator from street up 20 steps to check in desk.
2023 年 8 月に 1 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Thomas,Thank you for the trust you have placed in our hotel NH Collection Palacio de Castellanos and for taking the time to write to us in detail the problem you experienced whilst staying with us.Regret to know you didnt enjoy our beautiful and old palace because of the steps, we have photos in Expedia web where you could have seen the building and the entrance.We remain at your disposal for anything you may need. My very best regards,

10/10 (非常に良い)

Stig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Remedios Madrid -General Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Stig,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,