ロビーラウンジ

ザ ウェスティン サクラメントの口コミ

4 out of 5
ザ ウェスティン サクラメント
4800 Riverside Blvd, Sacramento, CA

口コミ

8.8

非常に良い

評価 10 - 931 件の口コミ中 580 件が非常に良い" "
評価 8 - 931 件の口コミ中 209 件が良い" "
評価 6 - 931 件の口コミ中 71 件が普通" "
評価 4 - 931 件の口コミ中 36 件が不満" "
評価 2 - 931 件の口コミ中 35 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
歯ブラシなどの備品が無く、部屋のコーヒーの補充も催促をしてもらえる感じでした。 スタッフの方はすごく親切でしたが、ホテルの設備に少し不満を感じました。
2019 年 4 月に 5 泊滞在

6/10 (普通)

Jun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
運が悪かっただけかもだけど
5時着だが部屋の清掃終わっていなかった。フロントの対応は丁寧だったのでよし。 生後二ヶ月の娘を連れてゆっくり滞在。川辺で、ルームサービスもレストランも良く、また、ウーバーイートでも食事を頼んだりしたので、ゆっくりできた。ただ、3階建ての2階で上の家族連れの足音が酷かった。3階建てでも木造が主流なので仕方がないか?ただ、Westinなのに。少々辟易。それに輪をかけて、隣のペットが吠えてうるさい。もはやペット小屋の気分で酷かった。 浴槽は深くて素晴らしかった!
2017 年 12 月に 3 泊滞在
Thank you for your feedback!

10/10 (非常に良い)

Dianne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice pool and jacuzzi and a beautiful newly renovated space. We were very comfortable I would definitely return!.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Dianne,Thank you for choosing The Westin Sacramento! We're glad our inviting pool and updated rooms impressed you. Please come see us again the next time you're in the area.

10/10 (非常に良い)

Reynaldo、San Jose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really loved the time at the hotel, everything was fantastic.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Reynaldo,Thank you for your five-star rating! We're thrilled you had such a fantastic time with us, and we hope to welcome you back soon at The Westin Sacramento.

10/10 (非常に良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was amazing and attentive.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Jeff,Thank you for taking the time to leave us a review and the wonderful feedback! We are thrilled to hear our staff provided you with a great experience at The Westin Sacramento. We look forward to your next visit and the opportunity to welcome you back.

10/10 (非常に良い)

Dustin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for the perfect review and thank you so much for staying with us. We are so glad to see you had a great stay. Again, thank you so much and we can't wait to see you in again.

8/10 (良い)

richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My room number 346 although nice room view had a constant rather loud humming sound from the Levi work. Thought the construction ended at 6 pm but it was all the time Otherwise an enjoyable stayb
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Richard,Thank you for taking the time to provide your review. It saddens us to know that your visit was impacted by outside construction. We want our guests to enjoy every minute of their time with us. It is our hope that you will consider staying with us again in the future.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was excellent, and could only be improved with a softer pillow and the bed not so high off the ground.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Richard,Thank you for staying with us during your time in Sacramento. We are delighted you had an enjoyable visit, and we appreciate your perfect rating! Your feedback about the beds will be shared internally for further consideration. It was truly a pleasure having you here, and we hope you return soon.

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for the perfect review and thank you so much for staying with us. We are so glad to see you had a great stay. Again, thank you so much and we can't wait to see you in again.

10/10 (非常に良い)

Sabrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning place..quiet and eloquent. The room and bathroom were exceptional and so spacious. We took a room with a balcony to be able to enjoy the river view. Dinner was easy just next door, expensive but convenient. Love, Love , love the place. Will look to return when the construction on the river bedside is done. Did not affect our view since we were on the third floor, which I believe they try to place guests to accommodate the temporary work. Great, great place overall! Really loved it!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sabrina,It sounds like you had an amazing time staying with us at The Westin Sacramento. Thank you for complimenting our comfortable accommodations and convenient location. We are thrilled you chose our hotel and cannot wait to see you again!

6/10 (普通)

David

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
NOT PET FRIENDLY. Dogs are allowed, but I have stayed here several times and there was a beautiful outdoor grassy space, tons of room for a dog to walk and play. It is closed off and they did not warn me. There is absolutely NO SPACE to walk your dog, the neighborhood is very busy and there are steel fences adjoining the sidewalk, so not even a place for your dog to sniff. Very disappointed, will not stay again. I feel taken advantage of.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear David,Please accept our sincere apology you did not receive the welcoming and convenient stay you have experienced with us in the past. We will be sure to review our accounts to ensure all necessary information is being provided to our guests prior to booking and before their stay. We deeply regret dropping the ball on this occasion, and we look forward to hosting you again so we may prove to you we are still more than capable of providing an excellent stay for you and your pets.

10/10 (非常に良い)

Clarissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our second time staying at the property and it was amazing. The hotel is beautiful and the staff are amazing. This is the only place we will stay in Sacramento.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Clarissa,Thank you for staying with us again and sharing your wonderful feedback! We're delighted to hear that The Westin Sacramento's beauty and our team's exceptional service continue making your visits to Sacramento special. It's an honor to be your preferred choice, and we eagerly look forward to welcoming you back for another outstanding stay!

10/10 (非常に良い)

Valerie

2024 年 4 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for the perfect review and thank you so much for staying with us. We are so glad to see you had a great stay. Again, thank you so much and we can't wait to see you in again.

10/10 (非常に良い)

Cheryl Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and clean property. Only 4 stars for property condition because they are working on the levee. Scott's Seafood was excellent and even gave us a bottle of champagne for our anniversary. Would come back when the weather is nicer to lay by the pool.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Cheryl,Thank you for your kind words and your patience with the levee work. We're glad our clean rooms and excellent onsite dining impressed you. It was a pleasure to welcome you to The Westin Sacramento, and we hope to have you join us again soon so we may show you all we have to offer.

10/10 (非常に良い)

Raven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, very clean.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Raven,Thank you for your kind words! We're delighted you found our property beautiful and well-kept. Maintaining a high standard of cleanliness is important to us, and we're glad it contributed to your positive experience. We appreciate your feedback and hope to have the pleasure of welcoming you back to The Westin Sacramento for another wonderful stay!

10/10 (非常に良い)

Charlene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you Charlene for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 (非常に良い)

Carissa

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a remarkable family reunion at The Westin Sacramento, meeting a sibling for the first time. The setting was stunning, and the restaurant's cuisine was exceptional. The staff made our stay even more delightful with their friendly service. While we appreciated the spacious front desk lounge area, we noticed the absence of TVs, limiting communal spaces for families with children to relax outside the restaurant. Despite this, our overall experience was wonderful, making our gathering truly memorable.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Carissa,Thank you so much for the five stars! It's great you and your family had such an unforgettable reunion with us, and were able to enjoy the world-class service from our wonderful team. We will pass on your compliments and hope you will allow us the pleasure of hosting you again soon.

10/10 (非常に良い)

Christopher

2024 年 3 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you Christopher for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you Robert for the five star review and thank yo so much for staying with us. We are so pleased you enjoyed your stay and we can't wait for your return.

4/10 (不満)

Leola

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed at this property previously and specifically booked again because the location on the river with the walking path, and the year-round heated pool. We have kids and dogs so these amenities are important. When we arrived, we were informed that the levy is under construction, closing off the entire riverfront area. They claimed it's communicated on their website, which I had visited prior to our stay, but I have yet to find the notification. There was no option for self-parking and valet was $45 for the night. The heater for the pool was broken so the kids also weren't able to swim. The receptionist was unapologetic and since our room was non-refundable, we had to stay.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Leola,We appreciate your feedback and your patience while the Army Corp Engineers completes work on the levee. While this information and our parking fee are communicated to third-party booking sites, we're not able to control where or if they provide this information to guests. We're sorry for any inconvenience this caused, and we hope you'll consider staying with us again when the levee repairs are finished.

8/10 (良い)

Jessica

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Hotel is very clean, seems freshly remodeled. Beds are very comfortable. Front desk staff is a bit stiff/stuck up. Advertised amenities not available: mobile key, pay-per view, river view.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Jessica,Thank you for taking the time to leave us a review. Our team is delighted you had a clean, comfortable stay with us and enjoyed our cozy beds. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Rest assured, we will share your comments with our team to enhance guests' experience. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.

2/10 (非常に不満)

Brian

気になった点 : スタッフとサービス、設備とサービス
What a bad experience no service the place was under construction the staff was rude waited two hours for a drink by the pool. What a waste of money
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Brian,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. That said, we are sorry to hear our team also let you down. We do promise some amazing changes and we hope you will come back once the renovations are complete so you can enjoy everything we have to offer.

4/10 (不満)

Gavin

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
There was cunstruction at this property limiting view of river and blocking of access to the lawn and walkway beside river. This was the feature that made us choose this location. Staff offered no compensation for this inconvenience and there was no warning of this inconvenience
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Gavin,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case for you. Also, we're very sorry for any inconvenience caused by our current renovations. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 (非常に良い)

Janine

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The staff was very friendly and helpful from the moment I drove up for check-in. The room was super clean and spacious. I would definitely stay here again!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Janine,Your excellent review of The Westin Sacramento brightened our day! It's wonderful that you enjoyed our warm, welcoming hospitality and spacious, spotless accommodations. Thank you for choosing to stay with us and we look forward to your next visit.

2/10 (非常に不満)

Karen、Ormond beach

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Lorenzoからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you Karen for taking the time and providing us valuable feedback in regards to your stay. I am truly sorry that we missed the mark in making sure you enjoyed your stay. We are always working hard to improve and again thank you for your feedback.

10/10 (非常に良い)

Amber

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
So great.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Amber,Thank you so much for choosing to stay with us at The Westin Sacramento. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A must stay!
I recently had the pleasure of staying at this wonderful hotel and it exceeded all my expectations. The customer service was impeccable, with every staff member going above and beyond to ensure my comfort and satisfaction throughout my stay. The accommodations were luxurious and well-maintained, providing the perfect blend of comfort and style. What truly stood out, however, was the warmth and friendliness of the staff. From the moment I arrived, I felt welcomed and valued, making my experience truly unforgettable. I highly recommend this hotel to anyone seeking an exceptional stay with top-notch service and hospitality.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jason,Thank you for choosing The Westin Sacramento! Our team is delighted you received excellent customer service and enjoyed our luxurious accommodations. We take pride in providing our guests with a phenomenal experience and appreciate your feedback. Thank you for the recommendation, and we hope to see you for another memorable visit the next time you are in the area.

4/10 (不満)

fernando

出張
The entire place was under construction and restaurant for breakfast had us waiting and never attended us. We left. They did comp the 45.00 a nite for parking though. Give it a 3 for a Westin.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Fernando,Thank you for taking the time to tell us about your visit. We are so sorry for any way in which we failed to meet your needs. Providing outstanding hospitality is crucial, so we will seize this opportunity to improve for the benefit of our future guests. Hopefully, we can welcome you back in the future for an experience that is nothing short of stellar.

6/10 (普通)

Katrina

良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
Expensive room for OK experience.
The tub was dirty. The main light in the living room would not turn off so I had to sleep with it on all night. and the fireplace knob was broken. Paid $34 to have breakfast delivered to the room for them to forget the english muffin.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Katrina,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

6/10 (普通)

Bobbi L

2024 年 1 月に 1 泊滞在
Ryan Oからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you Bobbi for taking the time and providing us valuable feedback in regards to your stay. We are sorry we couldn't do more to make it as perfect as possible. Again, thank you for your feedback and thank you for staying with us.

10/10 (非常に良い)

Belinda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was magnificent. Scott’s seafood wonderful food. I highly recommend the spa LaLe just over the top. Thank you for making our short stay amazing. We Will definitely return.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Belinda,The pleasure was all ours! We are so happy you enjoyed everything about The Westin Sacramento experience. We will certainly keep up the great work. Thank you for being our guest, and we patiently await your next visit!

8/10 (良い)

Charles

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 4 泊滞在

8/10 (良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect Family Hotel
When visiting family in the Sacramento area, the Westin is always our top choice. I must say, the renovation AND city construction obstructing views and taking up space was not ideal, BUT the hotel did a great job accommodating their guests. I didn’t really hear too much construction from my room. I wasn’t placed in a renovated room either so I am looking forward to seeing the changes next time I visit. My six year old son and myself enjoyed the hot tub and dinner at Scott’s ….Both a hop and skip away from our room. By the way, it should also be noted that the restaurant is amazing at accommodating severe food allergies. I know how difficult it is to find dining experiences that actually understand food allergies and felt completely comfortable eating there. All in all, great spot! I gave it 4 out of 5 stars simply because it is has nothing else to offer right now with views obstructed and all the perks of making it 5/5 like it typically is.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Jessica,Thank you for sharing your experience with us. We are so pleased that our team was accommodating and able to make your stay a good one while we renovate our property. We're also delighted you had a wonderful dining experience and that our culinary team could accommodate severe food allergies. It's good to know you felt safe and comfortable dining at our restaurant, and we look forward to welcoming you back in the future for an exceptional stay.

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Kimberly

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is located right off the freeway and near the places we needed to visit so that was nice. We did find the "valet only" requirement and the hotel construction to be inconvenient for us. Also the restaurant kitchen closed at 9pm on a Friday which seemed a bit early compared to other places we've stayed but it worked out.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kimberly,Thank you for choosing our hotel for your recent visit to Sacramento. We're glad you enjoyed your stay with us and our convenient location close to I-5. Your comments are important to us, and we'll use them as we continuously work to improve our guests' experience. You might be interested in knowing that the renovations happening now should be completed by the end of January. Please allow us to host you again at The Westin Sacramento.

10/10 (非常に良い)

mike

2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Bryan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for your feedback! We are so glad that you enjoyed your stay and we are looking forward to your next visit! Happy Holidays!

8/10 (良い)

Vicki

良かった点 : 清潔度、スタッフとサービス、客室の快適度
A bit disappointed
The room was great, the shower on the other hand was a different story! With the type of shower head, the shower isn’t big enough, which wasn’t the worst of it. Water came out from the shower door and soaked the bathroom floor. Also, I wish we would have known about the construction, we were really looking forward to the view of the marina, along with the remodeling of the hotel. It made our stay less enjoyable.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Vicki,Thank you for being our guest and for taking a moment to share your valuable feedback. While we are happy that you enjoyed your stay overall, we are sorry there was a concern with the shower and remodeling. We are working hard to ensure we are always offering our guests an amazing experience and look forward to welcoming you back and impressing you even further.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit!

10/10 (非常に良い)

Iris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 12 月 11 日)
Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to your next visit! Happy holidays!

6/10 (普通)

Tammy

気になった点 : 施設のコンディションと設備
What I said up there

10/10 (非常に良い)

ariel

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a brief 2 day stay, to visit family over Thanksgiving. The staff are both kind and professional. The rooms are clean and comfortable. The highlight for us was the proximity to Scott's Seafood restaurant (on site), which offers a fantastic menu of superbly prepared food. We had one dinner and one breakfast there, both excellent. We highly recommend a stay at the Westin Sacramento, and will return in the future!
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Ariel,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, impeccable accommodations, and fabulous location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 (非常に良い)

Kristine Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to everything on the river walk
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Kristine Marie,Thank you for choosing The Westin Sacramento! We're glad our location was ideal for your trip, and we look forward to hosting you again the next time you're in town.

8/10 (良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mediocre
This place was nice but not amazing as with other Westin’s. Room was too dark, not enough lighting, shower was too small, fitness room was not even worth going into to get a workout. Valet was probably the worse I have seen. Very unorganized, no one visibly there to oversee the main drive or to greet you when you return. I had to physically flag a valet down to ensure they take the car. Unfortunately valet is the only option, which is a shame.
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you for choosing to stay with us at The Westin Sacramento. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any inconvenience you encountered with the valet. Your comments have been duly noted and will be discussed with our team. Nevertheless, we hope this didn't detract too much from your overall trip. It was a pleasure to host you, and we hope you'll give us another chance in the future.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Ryan Oからの返信 (投稿日 : 2023 年 11 月 26 日)
Thank you for taking the time and providing us valuable feedback in regards to your stay. We are pleased to see that you enjoyed your stay with us and can't wait for you to stay with us again in the future.

2/10 (非常に不満)

melissa

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We went here to stay and pakd extra for a view of the river. There is no river view at this time due to a large wall built blocking construction. They let us pay for a view and never told us the view was not available at this time. We wouldve went somewhere else if they had told us. The staff was very rude about it and acted like it wasnt a big deal. Will never go here again. The view will be blocked for a year but they say nothing on their website about it and they take your money for a view they can't offer right now.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Melissa,Thank you for offering feedback about your recent experience at our hotel. We're sorry our accommodations didn't meet your expectations. Please accept our apologies for any misunderstanding you had concerning our amenities. Your comments are important to us as we continuously work to improve our service and communication with our guests. Kind regards.

10/10 (非常に良い)

Greg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy & Convenient
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for choosing to stay with us at The Westin Sacramento. Your kind words on our hotel are very much appreciated and we are thrilled to learn you enjoyed your stay. We hope to see you again soon.

8/10 (良い)

Jola

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 16 日)
Thank you for your feedback! We are glad that you enjoyed your stay with us and we hope on your next visit we can hit the mark we missed this time. Have a great day!

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 16 日)
Thank you for your feedback. We are glad that you enjoyed your stay and hope on your next visit we can hit the mark we missed this time.

8/10 (良い)

JESSICA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 11 月 16 日)
Thank you for your feedback! We are so glad that you enjoyed your stay with us and we are looking forward to your next visit.