テラス / パティオ

フォー ポインツ バイ シェラトン サクラメント インターナショナル エアポートの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1008 件の口コミ中 543 件が非常に良い" "
評価 8 - 1008 件の口コミ中 231 件が良い" "
評価 6 - 1008 件の口コミ中 95 件が普通" "
評価 4 - 1008 件の口コミ中 63 件が不満" "
評価 2 - 1008 件の口コミ中 76 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Kenneth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly people
2024 年 5 月に 1 泊滞在

4/10 (不満)

ryan、Fresno

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT RELY ON THE SHUTTLE TO THE AIRPORT. Takes forever to pick you up. Just take an UBER.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Please accept my sincere apology for the less than perfect experience you encountered during your recent transit when you stayed with us. We appreciate your feedback related to our shuttle service. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 (非常に良い)

Terri van

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Traveling alone I wanted a clean, safe hotel. The Sheraton 4 Points was perfect
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Darin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to the airport and has a free shuttle. Also close to some shopping centers with markets and restaurants. My favorite is Dos Coyotes!
2024 年 5 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 (普通)

Devon、Whitehorse

出張
気になった点 : 清潔度
Average airport hotel. Room was mostly clean, the bathroom could have used a fair bit more attention though. Bed was comfy. Has an airport shuttle, although the ride was bit nerve racking on narrow roads and high speed.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
Please accept my sincere apology for the less than perfect experience you encountered during your transit and your recent stay. We appreciate your feedback related to our shuttle service and Bathroom cleaning. I will share your message with the leadership teams. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 (非常に良い)

Rhoneil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No further comment.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

2/10 (非常に不満)

Esther

出張
気になった点 : 施設のコンディションと設備
I will never stay here again. Upon my arrival, I was given a room that I did not pay for. I had requested a king room and I was given a double room with the excuse that they were sold out. I had made my reservation far in advance, and I should’ve had the accommodation of a king bed as I wanted. When I called, there was no one that could assist and I was told to call the manager the following week. I can hear through the walls next-door and overall I just thought this would be a nicer facility. I do not appreciate having my request on fulfilled when I have paid full price and plenty of time to have been properly satisfied. I would like to be compensated for my stay.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 (非常に良い)

Susan

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 24 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 (非常に良い)

Roberta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room 106 had a lot of noise from either the pipes or the elevator. Would ask for another room next time. Other than that it was good.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating. It was a pleasure hosting you and we look forward to welcome you back soon. Upon checking in you can request for a room on the higher floor, we will try our best to accommodate your request.

8/10 (良い)

Sandra

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
I took a star away for having to pay for parking. That sucked.
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 17 日)
We appreciate your feedback related to your stay with us. I understand you were surprised to see that we charge parking. However, we charge for parking since we have security at night. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

4/10 (不満)

Judy

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
We could not check in and didnt have the best experience!
2024 年 5 月に 1 泊滞在
Four points by sheraton からの返信 (投稿日 : 2024 年 5 月 14 日)
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay.I hope that you will give us the opportunity to make amends for the disappointment you have experienced.

8/10 (良い)

April

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very friendly. Shuttle driver to and from airport was very professional and had a clean van.
2024 年 5 月に 3 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 (良い)

Jerry

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quite rooms. Nice amenities & lobby
2024 年 5 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Marian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food was good. Service was great.
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 (非常に良い)

Todd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス
Great place
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Marissa

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk were attentive and very professional. They made it possible to return our car rental the night before flight and then had a hotel vehicle pick us up cutting our travel logistics for an early morning flight the next day a no brainer. Customer service off the charts. Thank you.
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. We work diligently to provide personalized and memorable experiences for our guests, and we're so delighted to hear you enjoyed every aspect of your stay. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoy my stay and loved all the staff
2024 年 4 月に 4 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. We work diligently to provide personalized and memorable experiences for our guests, and we're so delighted to hear you enjoyed every aspect of your stay. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Lana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pleasant and very clean .
2024 年 4 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 (非常に良い)

Bonnie

良かった点 : 清潔度、施設のコンディションと設備
Nice rooms!
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 (非常に良い)

Cindy

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Theo at the front desk was so inviting and gave us great recommendations for dinner!
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating for our Desk agent and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was well
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 (非常に良い)

sarah

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable , clean, friendly staff
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 (良い)

Karen、Wheatland

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Vang

2024 年 4 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Molly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay the night before flying out.
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Jagjit

2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 (普通)

Dakota

グループ旅行
良かった点 : 清潔度、設備とサービス
This hotel was so loud we could hear people snoring, walking, shutting doors,talking very hard to sleep
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I hope that you will give us the opportunity to serve you in future upon your next visit !

8/10 (良い)

Jose Rafael Cid

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustó que está cerca del aeropuerto de Sacramento, pero tardé 45 minutos para hacer el check in
2024 年 3 月に 1 泊滞在
Four points by Sheraton Sacramento からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you so much for your feedback .We do apologize for the inconveniences but our standard Check in time is 3pm . Early check-in is based on availability .Thank you.

10/10 (非常に良い)

Stacy

カップルで旅行
良かった点 : 設備とサービス
Stayed here for convenience to an early Morning flight
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 (良い)

Marisol

家族旅行
良かった点 : 清潔度、スタッフとサービス
Nice rooms
2024 年 3 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Paulad

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 (良い)

Michaelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Free airport shuttle service and safe parking for our car while we are gone.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 (非常に良い)

sarah

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 (良い)

John

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

STEVEN

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you
Staff was A+++
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. We work diligently to provide personalized and memorable experiences for our guests, and we're so delighted to hear you enjoyed every aspect of your stay. It was a pleasure hosting you and we look forward to welcome you back soon.

8/10 (良い)

Robert

2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff clean easy shuttle
2024 年 2 月に 1 泊滞在
Customer Services Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、施設のコンディションと設備
Our stay was fine. We were in the room for only a few hours prior to an early morning flight. We appreciated the availability of a 4 AM airport shuttle.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for staying with us here at Four points by Sheraton Sacramento International Airport. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. It was a pleasure hosting you and we look forward to welcome you back soon.

10/10 (非常に良い)

Tom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Service Team からの返信 (投稿日 : 2024 年 2 月 16 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

10/10 (非常に良い)

Rebekah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very well cared for and it felt safe with a security guard in the parking lot when we arrived back later at night. The front desk staff was so friendly and helpful. The room was very large and clean. Would absolutely stay here again!
2024 年 2 月に 1 泊滞在
Customer Service Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 (非常に不満)

david l

カップルで旅行
the eight dollar parking fee that was not disclosed prior to booking.
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for taking the time to share your thoughts regarding the parking at our hotel. However, we charge for parking since we have security at night and it is also mentioned on our hotel website. I appreciate you bringing it to our attention that it was not disclosed to you upon making the reservation. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 (良い)

Heather、Folsom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon.

8/10 (良い)

Catherine

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 (非常に良い)

Katherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very accomidating, even looked for a scale to weigh our luggage ( they didnt find one). They let us check in early, gave us directions, over all were wonderful. Highly recommend staying here!!
2024 年 2 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 (普通)

Lana

Rooms should be updated. Asked for a late checkout and only got an hour extension, which is sad as the hotel was not booked at all.
2024 年 2 月に 2 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 16 日)
Please accept my sincere apology for the less than perfect experience you encountered during your recent stay. We appreciate your feedback which will help us make things better for our guests. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 (非常に良い)

khamta

2023 年 12 月に 1 泊滞在
Customer Care Teamからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team