Very friendly but also quite arrogant. We wanted to leave a day early as there was absolutely no real skiing and they insisted on charging us for a the last night. They also exchange at a horribel rate between Euros and CHF - they take a 20% commission. I just felt that this place was a rip off. We spent a good time but for that money the Chedi in Andermatt is 100 times better. I also felt that they had no understanding and just wanted to make money. Not going back. Palace in Gstaad is much better.