「We were a group of five with an advanced reservation for three nights but it seemed the team was not ready to welcome us - the soap at the basin was not filled enough. We ran out of it in a morning, so we approached the reception to request to refill it while we are out. I believe it was obvious we were going out, but the staff I spoke to tried to just pass the refill. I asked again to come in to our room during the day time and refill it but the clerk told me to stop by again when we were back....
「We were a group of five with an advanced reservation for three nights but it seemed the team was not ready to welcome us - the soap at the basin was not filled enough. We ran out of it in a morning, so we approached the reception to request to refill it while we are out. I believe it was obvious we were going out, but the staff I spoke to tried to just pass the refill. I asked again to come in to our room during the day time and refill it but the clerk told me to stop by again when we were back....
Natsumi