2/10 (非常に不満)
Jane
家族旅行
2024 年 5 月 1 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Though Expedia, we were told that the owner would meet us with the key; however, no one ever met us because the owner had hired "Vikey" agency to handle the suite. The Vikey electronic door lock system provided very unreliable service! I would definitely avoid anything they handled! Their agent "Cynthia" is a fantasy. In fact her phone # doesn't even connect to anything that rings - nor does the 2nd # for Vikey. The system was down almost every time we tried to enter and we had to re-try at least 8 times. What happens if the power goes out? The information that the rental personnel provided to Expedia is a LIE!! We were contacted at least twice to provide our arrival time so that an agent could meet us; give us the key and show us around, but that did not happen. The location is great but people should be warned that they must be capable of climbing a steep ladder to get to the bed in the loft. They must also fit through a smallish hole as they climb so they can't be very bulky! The uncomfortable little seat on the main floor would be impossible to sleep on. But at least it is easy to get to the toilet from there. We found an info package in the suite. A previous renter had written across the front in capital letters: RUN AWAY. We were physically able to use the ladder - even during mid-night; the place was very needy but not filthy; the location was very good; the electronic key system was horrible; lying on Expedia is totally unacceptable!!
Jane
2024 年 4 月に 4 泊滞在