Alberto was great to work with as he is a good communicator. Our flight arrived at 8am and checkin is at 2pm. He rushed over with his cleaning crew to get the space ready for us. When we arrived at noon to just drop our luggage, it was ready for us. I really, really appreciate that customer service as we were so tired and it was hot in Rome! The beds were comfortable and bathroom/towels nice with good shower. This apartment is not good for anyone with mobility issues….Second bedroom up a precarious spiral staircase. My daughter has a history of sleepwalking, so I chose to sleep up to be safe. It was not easy navigating at night and with luggage! The apartment was mostly clean, entry carpet needs a good shake out, a few maintenance items were needed. Luckily, we didn’t really need the AC, but would make sure is in good working order for summer before renting as kitchen gets a lot of sun and area is very lively at night. We enjoyed convenience to metro stops. (Bring traditional Nespresso pods if you want good coffee in apartment) We are big foodies, so wouldn’t stay in this area again, but we enjoyed our time. Also, we used a tour guide that Alberto recommended and I would proceed with caution. Through poor organizational skills, we fell through the cracks plus an unfortunate bout of illness, we never met the guide that was recommended and it was expensive. If you get a bad feeling, bail before paying!