I have thought extensively about how to review this property. My family has been fortunate to rent 7 vacation properties in Europe/the US. We love renting apartments when we go on vacation and have never had a problematic rental. This was a 10 day rental.
Pros: Location is superb. 4 minutes from a grocery store, taxi stands, bus stops, restaurants, Campo de Fiori (veget/flower market). The Vatican is an easy 15 minute walk west of the apt, other major ruins are 15-20 minute walk east. Safe, charming neighborhood. Rooms are spacious w/high ceilings. 1 BR has 2 twin beds and private bath; other BR has a Queen bed and is very quiet. In December the radiators worked well. Dining room table accommodated 6 people. Apt windows reduced street noise, mostly people talking outside after a night of drinking--lots of stone buildings make voices louder. Would be noisier with open windows. The mgmt company offered a limo service for airport pickup. After an 11 hour flight, we appreciated it being available immediately; the driver was polite and helpful.
Cons: INTERNET RECEPTION: Texting was OK but texting a photo was extremely slow and frequently undeliverable. Internet access of any kind was a problem from iphones, ipads, and laptops. CNN or online games that teens enjoy were nearly impossible to use. Not just a WIFI issue; applied to both AT& T and Tmobile service in this particular apt. Outside the apt, we had better luck.
RESPONSIVENESS OF MGMT COMPANY: The management company was responsive prior to the rental but failed us when we had problems with an appliance and with instructions for appliances during our rental. Even with our rental experience, we (2 adults and 2 teens) could not figure out how to use the oven, microwave, dishwasher, or washing machine--key components of a rental. I asked repeatedly for verbal/written instructions from the mgmt company; almost none was provided. RELIABILITY: The oven did not work for our entire stay. The promised repair and also a promised replacement--neither happened. We spent 10 days with no way to cook a meal--no Christmas meal or Christm. cookies. I politely asked for help 14 times in writing. There was little response. I eventually asked for help from mgmt company re: finding a restaurant reservation for Christmas or to pay for our dinners or our Chris. meal--no response. No resolution. Overall, we felt abandoned. Giant hassle during vacation. I do not recommend this apt---1st time I've ever said that.