Rogers Community Auction Inc.

No

When we first arrived to our room just before 10pm, the air conditioning wasn't working. We discovered it had ice on it. We called the front desk, and they sent a maintenance worker. He immediately said that the air conditioning had been turned below 67 degrees and needed to be unfrozen. To be clear, this was the situation immediately when we walked into the room. The worker told me he could unfreeze it by using the room's hair dryer or using a "heat gun" that he could get. We opted for this heat gun, which he told us would be the faster of the two options. He came back and defrosted our air conditioner, finishing this process at about 10:20pm. He then told us to call the front desk again if the temperature hadn't improved in 30min. We waited the half hour, and the temperature hadn't improved. I called the front desk, and only then did the clerk offer to put us in a new room. We went to the front desk and stood there for a few minutes because no clerk was there. One eventually appeared, but he seemed to have no knowledge of what had happened. He also didn't apologize for the situation and didn't seem to care that we had been significantly inconvenienced. At about 11:15pm, we finally made it to a room with a working air conditioner. To top it all off, though, the air conditioner in the new was so loud that we slept with ear plugs the second night. This is the worst service I've ever received at a Marriott property, and the air conditioning situation was unacceptable.

The lobby is in need of major upgrades , couches and chairs are stained . Were told “we were lucky to get our rooms “ when booked months ago . It was fine for a night , to sleep . I’ve stayed at red roof inns and sad to say were cleaner .