The elevator was not working properly. Would only go up from lobby, would not come to any floor summoned, had to take the stairs down from the 6th floor every time. Room, lobby, staff, bar and vibes were all nice but the elevator situation really brought the stay down.
James
2025 年 7 月に 1 泊滞在
6/10 (普通)
Norm
家族旅行
2025 年 7 月 30 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The people were nice. Overall, it was not as clean as it should have been. The breakfast fruits were terrific, but the pancakes was not. The fitness center was nice.
Norm
2025 年 7 月に 1 泊滞在
4/10 (不満)
LeShanna
家族旅行
2025 年 7 月 30 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It seems like this hotel has been under construction for several years now and have not made it to the rooms yet. I understand the dining and events area is a selling perk. However, the main reason for needing a hotel is for a room to sleep in. The rooms are in dire need of upgrades. It was evident the hallways had not been vacuumed in days. The paint, tub, walls and floors are subpar. The chair had a large rip in it. The wall outlets didn't have covers and some didn't work at all. Most of all the elevator were not fully operational and had to use the stairs from the 5th floor.
LeShanna
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Julie
2025 年 7 月 29 日
Great stay
Julie
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Andrea
カップルで旅行
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!
Andrea
2025 年 7 月に 1 泊滞在
8/10 (良い)
Jacqueline
2025 年 7 月 25 日
良かった点 : スタッフとサービス
Overall was a good stay they are under construction so some things wasn’t working
Jacqueline
2025 年 7 月に 3 泊滞在
6/10 (普通)
Kareen
家族旅行
2025 年 7 月 21 日
気になった点 : 清潔度
hope to get a discount for after the renovation
Kareen
2025 年 7 月に 2 泊滞在
2/10 (非常に不満)
Amanda
グループ旅行
2025 年 7 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was construction which was not noted water was all over our room and no one did nothing about it, heard the construction up to about 11PM
Amanda
2025 年 7 月に 1 泊滞在
6/10 (普通)
Jane
カップルで旅行
2025 年 7 月 18 日
気になった点 : 設備とサービス
It was very attractive. I understand the renovation happening.
Jane
2025 年 7 月に 3 泊滞在
2/10 (非常に不満)
Willie
2025 年 7 月 15 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Willie
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Patricia
2025 年 7 月 14 日
Patricia
2025 年 3 月に 1 泊滞在
4/10 (不満)
Meridith
家族旅行
2025 年 7 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here a few years ago and it was fantastic. Sad to see how it’s declined. The staff were rude and the room is disgusting. Wallpaper is bubbled, grout in the bathroom is filthy, vents are SO DIRTY. Leak in the lobby when we first arrived should have been my sign to leave.
Meridith
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Suzanne
家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful lobby. Clean, and perfect location for downtown Rochester.
Suzanne
2025 年 7 月に 1 泊滞在
2/10 (非常に不満)
Erica
家族旅行
2025 年 7 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only reason I gave a star is because no star isn’t a choice. Stay away. Staff is rude, hotel is dirty and infested with fruit flies. At check out we found out someone charged a meal to our room and they were going to just charge us if I would not have fought it. They need to be ashamed of themselves and I will let everyone know to stay away. To have a horrible stay and have staff treat you horribly is unacceptable. I will be contacting corporate.
Erica
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Danny
2025 年 7 月 12 日
Danny
2025 年 6 月に 3 泊滞在
6/10 (普通)
Scott
出張
2025 年 7 月 12 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Staff was great, they took care of some of the issues I had, and I feel that once renovations are done it will improve. My first room was a 1 star nightmare (dry vomit in the shower, and on the carpet). My biggest pet peeve is a shower that wont drain, and in this room it would back up. They moved me to another room and my next room for day two was 5 stars - except it had a dirty hand towel in the bathroom…I know reno’s are tough but this was a bad visit sadly. If you need to book here try booking with the site directly. I feel like using Expedia I got put in a room the front desk would have probably not put me in…
Scott
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Lindsay
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 8 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfectly nice room, property was clean and quiet.
Lindsay
2025 年 7 月に 1 泊滞在
4/10 (不満)
Ms
2025 年 7 月 7 日
Ms
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
JoAnne
カップルで旅行
2025 年 7 月 7 日
良かった点 : 設備とサービス
We had a good stay and even though the construction was loud we had a good stay.
JoAnne
2025 年 7 月に 1 泊滞在
4/10 (不満)
Mildred
カップルで旅行
2025 年 7 月 6 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not a good experience however staff was very good.