Good Morning Susana!Thank you for your recent stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon!

Thank you for your recent stay and we are glad you enjoyed it. I will be sure to share your comments with Brenden was well!We can't wait to welcome you back again soon and hope to make your next stay a 5* experience.

Bernard, Thank you for your stay, and your kind words about Craig, I communicated your previous review with him on Friday, and he was elated to hear your feedback. We sincerely appreciate you for your stay and recognizing Craig, and we are so glad that he was able to make an impression on you during your stay.We can't wait to see you again soon and wish you safe travels.

Dear Charles, Thank you for your stay and I'm so glad you enjoyed it. We can't wait to welcome you back again soon and wish you safe travels!

Good Afternoon Celia!Thank you so much for your recent stay and we are so glad you enjoyed it. I will be sure to share your comments with our team, and we can't wait to see you again soon.Wishing you safe travels

Thank you for your recent stay Rebekah and we are glad you enjoyed your stay. We can't wait to welcome you back again soon and wish you safe travels!

Thank you for your stay and we are so glad you enjoyed it, we hope to make your next stay a 10 out of 10.We wish you safe travels!

Thank you for your stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon.

Hi Joanne, We are glad you enjoyed your stay with us, can't wait to welcome you back again soon!

Hi Robert,Thank you for your recent stay with us and we are glad you enjoyed it. In regards to the elevator, we will be removing the carpeting from the elevator, and putting down new flooring in their as well as the fitness center. We hope on your next visit you will see the new elevator flooring.We can't wait to welcome you back again soon!

Dear Christopher, Our team is extremely sorry that we fell short of the experience we strive to offer our guests. We will utilize your feedback to improve the experience we offer.We wish you safe travels and hope you will reconsider staying with us again in the future.

Thank you Luis for your stay with us, we are glad you enjoyed it. We can't wait to welcome you back again soon!

Good Afternoon Maria, We are glad you enjoyed your stay with us and we can't wait to welcome you back again soon!We wish you safe travels.

Dear Xu, We are glad you enjoyed your stay with us and sincerely appreciate you choosing us for your stay.We hope to welcome you back again soon and hope we can make your next stay a 5* experience.

Thank you for your recent stay, we are delighted to hear that our team was able to take care of you during your stay.I will be sure to let the team know how much you enjoyed their service.We can't wait to welcome you back again soon and wish you safe travels!

Dear Luis,Thank you for your recent stay and we are glad you enjoyed it. We can't wait to welcome you back again soon and wish you safe travels!

Thank you for your recent stay, we are glad you enjoyed it and can't wait to welcome you back again soon!

Dear Mackenzie, Thank you for your recent stay with us and we are so glad to hear that you and your boyfriend enjoyed your stay with us. I'm sorry that you were not aware that breakfast was not included. At Courtyard, our breakfast is available for purchase as it is made to order. While we know there are other properties that offer complimentary breakfast, (properties I may have worked for in the past), I can tell you that the care and quality that goes into our breakfast makes it well worth it, as well as offering many of Starbucks signature beverages. In the future, we do offer package rates that include breakfast for 2. I have conveyed your comments regarding the blanket in the room to our housekeeping team so they may address that and sincerely apologize for this. Thank you again for your recent stay and we can't wait to welcome you back again soon.

Dear Riva, Thank you for you recent stay and please accept my apologies for you not seeing the inforamtion regarding our incidental holds. We have our policy regarding the additional "250 incidental" in a follow up email after you book, that email was sent to you on 2/2/2024 at 10:04PM when you booked. In addition all hotels will require authorization for room tax and anticipated incidentals when you check in, whatever is not used of this authorization falls off 5-7 business days after departure which is determined by your financial institution. In regards to your Marriott Bonvoy membership information, as you booked through Expedia, it would not relay that information to us, which you would need to provide that to our front desk. We are sorry that you did not like our Bonvoy Welcome Gift, however it's a nice touch that many of our Bonvoy Members enjoy.  I'm not sure how can better communicate this information to our guests, but will keep this in mind for the future, however we have taken every step in relaying this information to our guests prior to their arrival to ensure they can plan for this. Again please accept our apologies for you not seeing this prior to your arrival and we wish you safe travels.

Good Evening Stacy,Thank you for your recent stay we are so glad you recognized our teams efforts during your stay.We sincerely appreciate you for staying with us and can’t wait to welcome you back again soon!Wishing you safe travel.

Dear Stephen, Thank you for your stay with, our team strives to ensure our guests have a great experience and glad we could make that during your stay.We can't wait to see you again and wish you safe travels!

Dear Kathleen,Thank you for your recent stay and we are so glad we could make your stay a 10 of 10. We can't wait to see you again and wish you safe travels!

Anthony, Thank you for your recent stay with us and we are glad you enjoyed it.We can't wait to welcome you back again soon!

Hi Sherri, Thank you so much for your stay with us and we are glad you enjoyed our hotel and our convenience to U of R. In addition, thank you for your comments about Brendan, we think Brendan is pretty awesome. We hope to see you again soon, and wish you safe travels!

Dear James,Thank you for your recent stay with us and your positive comments about our team. We are glad you enjoyed your stay with us and can't wait to welcome you back again soon!

Dear Angela, Thank you for your recent stay with us and we are glad you enjoyed it. We can't wait to welcome you back again soon!

Dear Alan, Thank you for your stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon!

Thank you for your recent stay with us, and we are so glad you enjoyed it. We can't wait to welcome you back again soon!

Dear Shanna,Thank you for your recent stay with us, and we are so glad you found us to be a10.We can't wait to welcome you back again soon and wish you safe travels.

Dear Edward,Thank you for your recent stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon!

Dear Andrea, Thank you for your recent stay with us. We hope we have another opportunity to make your next stay a 10.We wish you safe travels and can't wait to welcome you back again soon!

Dear Jon,Thank you for your recent stay with us, and we are glad you found us to be a "A happy place". We can't wait to welcome you back again soon!

Good Morning Betty!Thank you for your recent stay, and we are glad you enjoyed it.We wish you safe travels and Happy Thanksgiving!

Dear Karl, Thank you for your recent stay with us, and we are glad you enjoyed it. We wish you safe travels and we can't wait to welcome you back again soon!

Thank you for your recent stay, we hope that we can make your next stay a 5* stay.We can't wait to see you again and wish you safe travels!

Dear Ryan, Thank you for your recent stay, and we are glad you enjoyed your stay.We can't wait to welcome you back again soon!

Dear Praveshika, Thank you for your recent stay, and we are glad you enjoyed it. We hope you enjoyed the breakfast this morning, and please let us know if we can do anything else to assist you prior to your shuttle. We can't wait to welcome you back again soon!

Dear Christopher, Thank you for your recent stay, and we are extremely sorry that we could not make your stay a 5* experience. We hope that you will reconsider staying with us again, to give us another opportunity to provide an exceptional experience.

Josh, We are glad you enjoyed your stay with us and can't wait to welcome you back again soon!

Dear Nancy, Thank you for your feedback regarding our Bistro, and please accept our sincere apologies for the Bistro not being open during the evening during your stay. I have communicated your concerns with the food and beverage manager in regards to this. Our team would have been happy to bring you to a restaurant within the 3 mile radius of our hotel and I apologize this was not communicated to you. Please know we will utilize your comments to improve the experience we offer our guests

Jonathan, Thank you for your recent stay with us, we are glad you enjoyed it. We will be sure to share your comments with Jason in our Bistro and we are glad he took care of you during your stay.We can't wait to welcome you back again soon.

Dear Anil, Thank you for your recent stay, and we are extremely sorry that we did not meet the expectations that our team strives to provide our guests with. We hope you will reconsider staying with us again in the future and wish you safe travels.

Dear Paul, Please accept our sincerest apologies for the stay you encountered, it is certainly not the experience that our team strives to provide our guests with. I have shared your comments with our housekeeping leadership and know that they will use the comments you provided to improve the experience we offer our guests. We wish you safe travels and hope you will reconsider staying with us again in the future

Thank you for you recent stay and we are glad you enjoyed it. We can't wait to welcome you back again soon, and wish you safe travels!

Our apologies that the jacuzzi was filled over in 2019. We have removed any advertisement of our jacuzzi from our webpage as well as our travel partners webpage, however our signage in the hotel still lists it, as we are awaiting for our new signage package. We apologize that you were not happy based on this and hope you will reconsider staying with us again. We wish you safe travels.

We are extremely sorry that you were not happy with your stay. Our team will use the comments you provided to improve the experience we offer our guests. We hope you will reconsider staying with us again and wish you safe travels.

We are glad you enjoyed your stay with us and will share your comments with our team. We can't wait to welcome you back again soon.

Erin, Thank you for your recent stay and your kind words. We are glad you enjoyed it and can't wait to welcome you back again soon. Wishing you safe travels!

Thank you for your recent stay, we are glad you enjoyed it. We can't wait to welcome you back again soon!