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ベスト ウエスタン プラス ビクター イン & スイーツの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1002 件の口コミ中 616 件が非常に良い" "
評価 8 - 1002 件の口コミ中 249 件が良い" "
評価 6 - 1002 件の口コミ中 70 件が普通" "
評価 4 - 1002 件の口コミ中 42 件が不満" "
評価 2 - 1002 件の口コミ中 25 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
Thomas Lynch, GMからの返信 (投稿日 : 2019 年 12 月 4 日)
Thank you for your feedback!

10/10 (非常に良い)

Paul

良かった点 : 施設のコンディションと設備
Clean and comfortable
2024 年 5 月に 1 泊滞在

8/10 (良い)

Gregory、Kernersville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great. Friendly staff and great breakfast. Only complaint was bottle of soap, shampoo and conditioner empty.
2024 年 5 月に 1 泊滞在

8/10 (良い)

melanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First time there and would definitely go back
2024 年 5 月に 1 泊滞在

8/10 (良い)

John

家族旅行
It was easy to get off the turnpike and back on.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Caleb

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I cant wait to book again but hopefully next time i stay i can have a room that i can smoke in other than that 0 complaints i loved my stay
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Jovica

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Brittany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly check in staff, clean & breakfast was good. Pool was nice.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet
2024 年 5 月に 1 泊滞在

8/10 (良い)

Trevor

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Justin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and in convenient location
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Damla

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
First room I was given had a strong cigarette smell. I asked for a second room, when I got the second room, it felt like it was never aired out, air conditioning didn’t work. Bathroom had an old roll of used toilet paper. It was not a pleasant experience overall. I regret not looking into some of the other nearby places I had previously better experience.
2024 年 5 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 5 月 4 日)
I apologize for the disappointing experience you had during your stay. We have addressed the issues with cleanliness and maintenance to ensure they are not repeated. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 (非常に良い)

Beth

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Good rates, good front desk service.
2024 年 4 月に 1 泊滞在

6/10 (普通)

William、Milford

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Property needs a refresh. Soaps empty. Rom design had issues like light over hot tub without dimmer.
2024 年 4 月に 3 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback about our property. We apologize for the issues you encountered with amenities and room design. Your comments will be taken into consideration as we work towards improvements. We appreciate your insights and hope to provide a more satisfying experience in the future.

10/10 (非常に良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff was so very nice and helpful The iron ruined my husband’s dress shirt. Appeared as someone must have dropped it as it leaked water terribly. The bottom had melted something on it that transered on shirt and can’t be worn again
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback about your recent stay. We apologize for the inconvenience caused by the issue with the iron and the damage to your husband's shirt. We will address this matter promptly to prevent similar occurrences in the future. Your satisfaction is important to us, and we appreciate your understanding.

10/10 (非常に良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place,nice person at the front desk
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
We are thrilled that our staff met you expectations. We look forward to seeing you again in the future!

10/10 (非常に良い)

Cindy、Hilliard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The GM was working, seemed like he was running the whole hotel independently and was incredible! We listened to him interact with many people at check in while we played cards at a table in the breakfast area, he went above and beyond for many of them.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for the compliments, all our staff try and help guests in anyway we can. We enjoyed having you stay with us and we look forward to seeing you again soon!

4/10 (不満)

Kevin

カップルで旅行
Check in was a good experience. Our king suite appeared clean apart from a sightly, brown stain on the shower curtain. The smell of marijuana began to sift into our room after a short time. This is supposed to be a smoke free hotel. If you are sensitive to smoke, look elsewhere. The smell of marijuana worsened in the evening. We were awoken during the night ( all night) by loud music and intimate sounds. These continued for hours and prevented sleep. For the price paid, we would expect a quieter experience. We brought our experience up to Adam at the front desk in the morning. He barely apologized and didn’t seem at all surprised. Told us that we should have come down in the night. Unacceptable. Said that marijuana is a problem. Also didn’t seem concerned overall with our experience. I explained that I would be making a review and that we aren’t satisfied. And this didn’t seem worrisome in the least. I wouldn’t recommend this hotel as a result of the lack of response in any capacity.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
I apologize for the inconvenience and disappointment you experienced during your stay. Providing a quiet and smoke-free environment is our priority, and I am sorry that we fell short of your expectations. Your feedback regarding the issues with noise and smoke will be addressed with our team to ensure improvements are made. We appreciate your candid comments and hope to have the opportunity to regain your trust during a future visit.

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was good, staff were great, will consider Rewards program, Not happy I received incidental charges on my credit card even though I used nothing in my 1 night stay, that was only blemish on otherwise excellent stay
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our breakfast and encountered excellent service from our staff. I apologize for any inconvenience caused by the incidental charges. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Warm regards,

10/10 (非常に良い)

Llisel

良かった点 : 清潔度、スタッフとサービス
I loved the breakfast, the guy on front desk verry nice n sweet both of the guys. The only thing the last room i was in had alot of dust no were to hang anything the bathroom had a little mold on it and i woke up with a bite on my right hand.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback about your recent stay with us. We apologize for the issues you encountered with cleanliness and comfort in your room. Your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a more enjoyable experience on your next visit.

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you! We hope to see you again in the future!

10/10 (非常に良い)

Kerry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, close to a lot of great dining options and shopping.
2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
We are thrilled that you enjoyed our stay! Our properties location is great for shopping. We hope to see you again soon!

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you. We look forward to seeing you again in the future!

10/10 (非常に良い)

Bethann

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for your kind words and recommendation. We're delighted to hear that you enjoyed our clean facilities, amazing breakfast options, and complimentary coffee. We appreciate your feedback about the mattress and look forward to welcoming you back for another enjoyable stay.

8/10 (良い)

Gerald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you! We look forward to seeing you again in the future!

10/10 (非常に良い)

Yeva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 (非常に良い)

Lois

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

8/10 (良い)

Lawrence

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Paul

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and helpfull.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 (良い)

Stephen

カップルで旅行
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
2024 年 4 月に 3 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 (良い)

Herbert、Jersey City

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast staff was awesome. He gave us ice cream for our waffles.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 10 日)
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

10/10 (非常に良い)

Gauthier

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L’initiative du personnel à la réception
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you I will pass along the message to our staff!

6/10 (普通)

Jonathan

カップルで旅行
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 9 日)
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

10/10 (非常に良い)

George

2024 年 4 月に 2 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you we hope to see you again soon!

6/10 (普通)

Penny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 (非常に良い)

Katherine、cortland

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is very accommodating 👍
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 (非常に良い)

Peter、Lindsay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
enjoyable stay good breakfast
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 (非常に良い)

Shane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly folks and neat room, free breakfast and coffee provided
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
we enjoyed our stay. breakfast
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 (非常に良い)

Gill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 (良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean and staff were friendly.
2024 年 2 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for staying with us. We look forward to seeing you in the future!

8/10 (良い)

Harman Singh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 22 日)
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was in a safe area, clean, staff were friendly and helpful!
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 (非常に良い)

Michael

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice hotel and great staff. Thanks especially to Joe.
2024 年 3 月に 3 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 19 日)
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff. Friendly and always ready to help.
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 19 日)
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 (良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the jetted tub in my room!!!!
2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 19 日)
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 (普通)

Austin、Scarborough

2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our stay
2024 年 3 月に 3 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 3 月 11 日)
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 (非常に良い)

Emma

2024 年 3 月に 1 泊滞在
Thomas Coyneからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!