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ココナット ツリー ウエスト エンドの口コミ

2.5 out of 5
ココナット ツリー ウエスト エンド
West End, Roatan

口コミ

7.0

良い

評価 10 - 18 件の口コミ中 6 件が非常に良い" "
評価 8 - 18 件の口コミ中 5 件が良い" "
評価 6 - 18 件の口コミ中 2 件が普通" "
評価 4 - 18 件の口コミ中 1 件が不満" "
評価 2 - 18 件の口コミ中 4 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

5.4/10

設備とサービス

6.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Alexander Fabricio

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Instalaciones totalmente descuidadas, el agua nunca calento, la pared de los baños sucios, No creo regresar.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Michael

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is an old school cabin that was very comfortable. The cabin had seen better days (flooring) but great hot water, microwave, and a refrigerator. We were in cabin 3 and our covered porch had a great view of the water and the main intersection of West End. Our maid was top notch and took great care of us. Satellite tv gave us both the AFC and NFC Championship games. There is an Argentina restaurant around the corner that had the best grilled skirt steak -we went back three times! A wonderful place to stay with a budget in mind!
2024 年 1 月に 6 泊滞在

10/10 (非常に良い)

Orquidea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Reservations managerからの返信 (投稿日 : 2023 年 7 月 22 日)
So nice of you to post the high rating. We are glad you were happy with your stay and hope you can come back again and stay with us on the beautiful beach! thank you, Coconut Tree West Bay

8/10 (良い)

Jessica、Providence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff at this property are incredible. They were very attentive and helpful. We got the Whatsapp number for the front desk and they responded very quickly every time. The room itself was a little run down but it's clean and steps away from the beach so you really can't beat the price, especially getting a kitchen included. The bed was comfortable and there was hot water for showering. The hammock on the porch is lovely and was great for relaxing. Overall, I would recommend this property as long as you don't mind it being a little dated.
2023 年 7 月に 4 泊滞在
reservations managerからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you so much, Jessica! We certainly appreciate your feedback and attention to the staff. They appreciate it also. thank you, Coconut Tree West Bay

8/10 (良い)

Dania

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente ubicación, cerca de todo.
2023 年 4 月に 3 泊滞在

2/10 (非常に不満)

John Albert

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The only good thing about this place was the staff. Expedia should be checking these places out before adding them to a package. This trip was NOT cheap.
2023 年 1 月に 14 泊滞在

10/10 (非常に良い)

Luis

2023 年 1 月に 3 泊滞在

8/10 (良い)

Nidia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在

4/10 (不満)

Galina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The location of this property is amazing, directly at the entrance of West End, however, beware this property has not been updated since it's been built. Same sheets (with holes), same pillows, same towels (with holes), same pots and pans (couldn't use because of all the rust). The bathroom was very old. it's so unfortunate because it's such a nice place and the cabins can be so cute, the workers are so nice, but the owner needs to invest in fixing up the property or at least replacing the basics with new sheets, and new towels, new covers, and curtains. For the price, we paid I definitely expected better conditions. Laundry was not available here as offered, however, there were a few places to do laundry near by.
2022 年 8 月に 7 泊滞在
Online Reservationsからの返信 (投稿日 : 2022 年 8 月 24 日)
Thank you for your post. We , the staff, are happy you liked the staff and the service. We will show the owner your post so hopefully he will be updating soon. thank you, again.

8/10 (良い)

Priscila

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
Buena ubicación
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Juan Ramón

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lo mejor la ubicación , ya que a pocos pasos están los más concurridos bares y restaurantes de la isla , en la zona viva , el hotel limpio, con todas las co
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

HECTO RAMON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
volveremos
2021 年 3 月に 2 泊滞在
Reservations Deskからの返信 (投稿日 : 2021 年 3 月 16 日)
Thank you so much for your nice review! We really do appreciate it and we are glad you had a very nice stay. Coconut Tree West End Roatan 139 / 5000 ¡Muchas gracias por tu buena reseña! Realmente lo apreciamos y nos alegra que haya tenido una estancia muy agradable. Coconut Tree West End Roatán

10/10 (非常に良い)

RBScott、Birminghan, Al

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place. Rustic appeal, close to everything to do in West End. Very safe with security onsite. Room was spacious. Fridge, microwave and tv. Hammock was great! Could either face city or sea/boardwalk from our deck. Attached restaraunt and bar was an added bonus. Very fun, great drinks with an open view of the sea and boardwalk from restaraunt.
2020 年 3 月に 4 泊滞在
Online Reservations Coconut Tree West End Roatanからの返信 (投稿日 : 2020 年 4 月 1 日)
thank you so much for your nice review! We are happy that you had a nice time, and send your thoughts to us. We appreciate guest like you! Thank you. Coconut Tree West End Roatan

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing & clean with great location but touristy
We stayed in the cabins across the street from reception. Everything was pretty clean (seems like the floors were perpetually dusty and felt better wearing shoes or socks inside) but other than that everything was great. A/C worked well, fridge and TV in there. Reception is as helpful as they can be. The security guard there is really nice and helpful too; introduce yourself if you can. Everything was in good condition and it's right by half moon bay which is absolutely gorgeous. There is some amazing snorkeling on the ride hand side of the beach pretty far out, but it's an easy swim. There is a reef and there is so much life. We saw a moray eel, octopus, squid, and so much more. Check it out. The only NEGATIVE thing about this location is that it's really touristy. Everyone is trying to haggle you and get you to go do something for a pretty hefty price. This island is much more expensive than Utila but beautiful nonetheless.
Coconut Tree Roatanからの返信 (投稿日 : 2018 年 5 月 9 日)
Thank you so much for your very nice review. We are glad that you enjoyed your stay. We will certainly work on the issue of vendors bothering our guests which we do not condone. We do appreciate the feedback. thankyou

6/10 (普通)

Jose

良かった点 : 清潔度、スタッフとサービス
2017 年 8 月に 3 泊滞在
Thank you for your comments, Jose. We are undergoing some staff change, so we hope your experience will be better if you stay with us again. We appreciate any comments to make things better. thank you Coconut Tree West Bay

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
Hotel limpio y comodo
El hotel provee lo necesario por el precio pagado, no es un súper hotel y tiene problemas con el wifi, pero en términos generales la estancia fue buena...