施設内の設備

ホリデイ イン エクスプレス & スイーツ ロアノーク ラピッドズ イー IHG ホテルの口コミ

2.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1006 件の口コミ中 614 件が非常に良い" "
評価 8 - 1006 件の口コミ中 244 件が良い" "
評価 6 - 1006 件の口コミ中 66 件が普通" "
評価 4 - 1006 件の口コミ中 36 件が不満" "
評価 2 - 1006 件の口コミ中 46 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

REGINA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service was excellent the young guy that waited on me and I’m so sorry I can’t remember his name. He was so professional so polite so knowledgeable this what we are missing and today’s customer service excellent job also to the young lady that checked me out very clean, the atmosphere was lovely. Excellent job to the whole staff.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Erica

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I like the property. However I believe housekeeping forgot to clean my shower and my daughters room as well. We both had hairs in the shower. Also , the pool wasn’t operable.
2024 年 5 月に 2 泊滞在

8/10 (良い)

George

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
This was a nice, clean hotel with a good breakfast. Compared to most hotels along the I95 corridor it was a bit pricey.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ROBERT

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay - well maintained property inside and out and the staff was super attentive and friendly.
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for your glowing review! We're delighted to hear that you had a great stay with us and that you found our property to be well-maintained both inside and out. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, so we're thrilled that our efforts made a positive impression on you. If you're ever back in the area, we'd love to welcome you back for another fantastic stay. Until then, safe travels!

8/10 (良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable beds, good shower, good (free) breakfast, convenient stop off of 95. Would recommend!
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your wonderful review! We're thrilled to hear that you found our beds comfortable, enjoyed the shower, and appreciated our complimentary breakfast during your stay. We're also glad that our location off of I-95 was convenient for your travels. Your recommendation means a lot to us, and we truly appreciate it.If you ever find yourself in need of accommodation again, we'd be honored to welcome you back as our guest.

8/10 (良い)

Heather

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Rebekah

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a clean and safe hotel with the quality of Holiday Inn Express. Good place to stay on a road trip.
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your kind words! We're delighted to hear that you found our hotel to be a Holiday Inn Express & Suites that met with all of your needs during your road trip. Providing a comfortable and secure environment for our guests is our priority, and we're glad that we could meet your expectations.If you ever find yourself in need of accommodation during another road trip, we'd be honored to welcome you back as our guest.

10/10 (非常に良い)

Robert

良かった点 : スタッフとサービス、施設のコンディションと設備
Clean, convenient to interstate.
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your glowing review! We're thrilled to hear that you found our Holiday Inn Express & Suites in Roanoke Rapids, NC, clean and convenient to the interstate. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted to receive a 5/5 rating from you.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know what you require when you next arrive to check in. We look forward to welcoming you back soon!

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient to Rt 95
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
We're delighted to hear that our location near I-95 was convenient for your travel needs! Thank you for choosing to stay with us and for taking the time to share your feedback. If you ever find yourself in need of accommodation along your journey again, we'd be honored to welcome you back as our guest.

8/10 (良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were pleasantly surprised during our first stay.
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing to stay with us at Holiday Inn Express & Suites! We're thrilled to hear that you were pleasantly surprised by your first stay with us and that you found our accommodations and service to your satisfaction. Your feedback is greatly appreciated, and we will continue to strive for excellence to ensure all our guests have a memorable experience.If there's anything specific you think we can improve upon to earn that extra star in your rating, please let us know what you require when you next arrive to check in. We value your input and hope to welcome you back for another fantastic stay in the future!

8/10 (良い)

Joseph

2024 年 5 月に 1 泊滞在

6/10 (普通)

Maria

家族旅行
良かった点 : スタッフとサービス
The room had a terrible Oder Appeared clean but smell was overwhelming Offered 24:7 coffee but told no coffee til 4 am Would not recommend
2024 年 5 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
We sincerely apologize for the unpleasant odor you experienced during your stay with us. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback has been shared with our housekeeping team to ensure that similar issues are addressed promptly in the future.Additionally, we apologize for the miscommunication regarding the availability of coffee. We understand the importance of providing amenities as advertised, and we will work to ensure that our offerings are consistent with our guests' expectations.We appreciate your feedback, as it helps us to identify areas for improvement. Please accept our apologies once again for the inconvenience caused, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 (非常に良い)

Nicole

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had an excellent stay! Room was spacious, breakfast was great, and the surrounding area had everything we needed. I’ll definitely be back.
2024 年 5 月に 2 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for sharing your excellent experience with us! We're thrilled to hear that you had a wonderful stay and that you found your room spacious, enjoyed the breakfast, and found everything you needed in the surrounding area.Providing our guests with a comfortable and enjoyable experience is our top priority, and we're delighted that we succeeded in meeting your expectations. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 (非常に良い)

Laura、Beachwood

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Breakfast was very good and the person attending to the breakfast was exceptional!
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for sharing your positive experience at our Holiday Inn Express & Suites in Roanoke Rapids, NC! We're thrilled to hear that you enjoyed our breakfast offerings and that our breakfast attendant provided exceptional service. Providing a delicious breakfast and excellent customer service are top priorities for us, and we're delighted that we succeeded in meeting your expectations in these areas.Your 5-star rating and kind words mean the world to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

2/10 (非常に不満)

Maria

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was extremely disappointed in our stay. The bathroom was filthy and I had to lay a towel down in order to shower because I was afraid to catch something. They charged $250 for a Saturday night stay and it wasn’t worth it!!!!
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
We're deeply sorry to hear about your disappointing experience during your stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we fell short of meeting your expectations in this regard.We sincerely apologize for the condition of the bathroom and any discomfort or inconvenience it caused you. Your feedback is extremely important to us, and we will address this issue with our housekeeping team immediately to ensure that similar incidents do not occur in the future.Regarding the pricing, we understand your concerns and will review our pricing policies to ensure that they align with the value and experience we aim to provide to our guests.We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to make it right for you.

10/10 (非常に良い)

Laurie、Winter Haven, FL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This HIE seems absolutely new (COMPLETELY REFURBISHED), with a lovely outdoor seating area, impressive condition and exceptionally clean, friendly and helpful reception staff, a beautiful outdoor pool area, and a full complimentary breakfast. This is definitely on our "we will be back" list. Good choice Laurie!!!
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful stay at our Holiday Inn Express & Suites. It's fantastic to know that you found our hotel to be in impressive condition and exceptionally clean. Providing a clean and comfortable environment for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.We're also pleased to hear that you enjoyed our lovely outdoor seating area, beautiful outdoor pool area, and full complimentary breakfast. Ensuring that our guests have a relaxing and enjoyable experience during their stay is important to us, and we're glad that we could provide you with amenities and services that enhanced your stay.Your kind words mean a lot to us, and we're grateful for your recognition of our friendly and helpful reception staff. We're thrilled to be on your "we will be back" list and look forward to welcoming you back for another wonderful stay in the future!

4/10 (不満)

CryingSparrow

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel was very nice , staff was very friendly, but I did not like the policy with cleaning the rooms, I was not made aware of,, we had a very long day of activities, came back to the room expecting it to be cleaned, it was not,, I was not informed that the rooms are only cleaned after 3 days of stay,, we had full garbage, dirty towels,, this was very unpleasant and unsatisfactory,, I paid over $800 for 2 rooms,, and i believe the rooms should have been cleaned
2024 年 4 月に 2 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and dissatisfaction you experienced regarding our room cleaning policy. We understand how important it is to have a clean and comfortable room during your stay, and we regret that we did not meet your expectations in this regard.We apologize for any lack of communication regarding our cleaning policy. We will review our procedures to ensure that all guests are properly informed upon check-in.Your feedback is invaluable to us, and we will use it to improve our services and ensure that similar issues do not occur in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

10/10 (非常に良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a nice stay for 1 night but the bed was very, very soft. Thank God for the low, uncomfortable couch which was still better than the soft bed.
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your feedback with us! We're glad to hear that you had a nice stay overall, but we apologize for any discomfort caused by the softness of the bed. We understand that everyone has different preferences when it comes to mattress firmness, and we regret that our bed did not meet your expectations.We're also sorry to hear that the couch did not provide the comfort you were seeking. Your feedback regarding the comfort of our furnishings is important to us, and we will review this internally to see how we can improve in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to make your next visit more comfortable, please don't hesitate to let us know what you require when you arrive to check in.

8/10 (良い)

Steph

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay! Beds were very soft. The tv was only like 3 channels, but the staff was very friendly and helpful. The plumbing was about falling off the wall and some stains on the sofa but other than that great!
2024 年 4 月に 2 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay overall. We're glad that you found the beds very soft and that our staff provided you with friendly and helpful service. Ensuring that our guests feel welcome and well taken care of is our top priority, and we're thrilled that our team made a positive impression on you.We apologize for any inconvenience caused by the limited TV channels and the issues with the plumbing and sofa. Your feedback is important to us, and we will address these concerns internally to ensure that they are promptly addressed.We appreciate your understanding and hope to have the pleasure of welcoming you back for a more pleasant experience in the future.

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a nice place
2024 年 4 月に 1 泊滞在

8/10 (良い)

Al

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
New &clean
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 設備とサービス
Clean, safe, everything I expected.
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your experience with us! We're thrilled to hear that your stay at our Holiday Inn Express & Suites met all your expectations. Providing a clean and safe environment for our guests is our top priority, and we're delighted that we could meet your expectations in these areas.Your positive feedback means a lot to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Cliff

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, modern, shower stall with shower doors great breakfast easy off and on 95
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel to be clean and modern, and that you enjoyed our breakfast offerings.We understand the importance of convenience for travelers, and we're pleased to hear that our location near Interstate 95 made it easy for you to access our hotel.Your satisfaction is our top priority, and we're thrilled that you had a positive experience during your stay.We look forward to welcoming you back for another great stay in the future.

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice friendly and efficient staff. Room was very clean. Beds very comfortable.
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful stay and that our staff provided you with friendly and efficient service. Ensuring that our guests feel welcome and well taken care of is our top priority, and we're delighted that our team made a positive impression on you.We're also pleased to hear that you found your room very clean and the beds very comfortable. Providing a clean and comfortable environment for our guests is important to us, and we're glad that we could meet your expectations in this regard.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Leidy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good customer service
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic overall experience at our hotel and that our staff provided you with good customer service.Delivering exceptional service is our top priority, and we're delighted that our team members were able to make your stay memorable. Your compliments mean a lot to us, and we truly appreciate your recognition of our efforts.Thank you for choosing to stay with us and for awarding us with a 5-star rating. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.

6/10 (普通)

John

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Joel

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very clean. Breakfast was better than expected.
2024 年 4 月に 2 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel to be very clean and that you enjoyed our breakfast offerings.Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad that our efforts were evident during your stay. Additionally, we're pleased to hear that our breakfast exceeded your expectations.Your satisfaction is important to us, and we appreciate your kind words.We look forward to welcoming you back for another great stay in the future.

10/10 (非常に良い)

IEVA

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

JOHN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All in all a nice stay.
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice stay at Holiday Inn Express & Suites.Your satisfaction is our top priority, and we're pleased to know that you enjoyed your time with us.If there are any specific aspects of your stay that you particularly enjoyed or any areas where we could improve, please feel free to let us know your thoughts when you next arrive to check in. Your feedback helps us ensure that we continue to provide the best possible experience for our guests.We appreciate your choosing to stay with us and hope to welcome you back for another enjoyable stay in the future.

8/10 (良い)

michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good
2024 年 4 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice experience during your stay at Holiday Inn Express & Suites.Ensuring that our guests have a pleasant stay is our top priority, and we're pleased that we could meet your expectations.We appreciate your choosing to stay with us and look forward to welcoming you back for another enjoyable experience in the future.

10/10 (非常に良い)

Jorshawn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NA
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right off the highway, pleasant staff, close to dining options as well as stores/gas stations
2024 年 2 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your positive feedback regarding your recent stay with us. We are delighted to hear that our convenient location right off the highway, along with our pleasant staff, contributed to a satisfying experience for you.Ensuring easy access to area necessities is important to us, and we're pleased that our location met your needs in this regard.Your kind words about our staff will be shared with them, as they strive to provide exceptional service to all our guests.We appreciate your recommendation and hope to have the pleasure of welcoming you back during your future travels.

8/10 (良い)

Paulina

2024 年 4 月に 1 泊滞在

8/10 (良い)

Jessica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was on the side of the interstate, and you could hear the traffic. Shower could have been a little cleaner. And at breakfast, the attendant was a little rude. But overall, bed was comfy and room was clean. I would stay here again. In close distance to restaurants/shopping.
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your detailed comments and are glad to hear that you found the bed comfy and the room clean overall.We apologize for any inconvenience caused by the noise from the interstate and the condition of the shower. Please rest assured that we will address these issues with our team to ensure improvements are made.Additionally, we are disappointed to hear that you encountered rudeness from our breakfast attendant. Providing friendly and attentive service is a priority for us, and we will address this matter with our staff to ensure it does not happen again.We are pleased to know that you found our location convenient for accessing restaurants and shopping and that you would consider staying with us again.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Laureen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to I95
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quiet, clean, comfortable bed, and very pleasant and accommodating staff, especially the breakfast lady who put a smile on all our early morning faces!
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for sharing your wonderful experience at our hotel! We are thrilled to hear that you enjoyed a quiet, clean, and comfortable stay with us, and that our staff, particularly our breakfast attendant, made your visit memorable.Ensuring a pleasant and accommodating experience for our guests is our top priority, and it's heartening to know that our team succeeded in brightening your morning with their hospitality and smiles.Your kind words will be shared with our staff, especially with the breakfast attendant who left such a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Carl

家族旅行
良かった点 : 設備とサービス
a wonderful stay, The room was clean and tidy the staff was friendly and cheerful .The breakfast was very good a lot of variety.
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your positive review! We're thrilled to hear that you had a wonderful stay at our hotel.Ensuring a well-appointed and properly prepared room, along with a professional staff, are priorities for us, and we're delighted that we met your expectations in these areas. Your comfort and satisfaction are important to us, and we're pleased to know that you found our accommodations and service to your liking.We're also glad to hear that you enjoyed our breakfast offerings. Providing a variety of options for our guests is important to us, and we're pleased that you found the selection to be to your liking.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 (良い)

Yury、Huntingdon Valley

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Christine Morehouse

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly. The room was very clean and pleasant. The bed and pillows were very comfortable. We felt very safe walking ourdog at night.
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for sharing your experience with us! We are delighted to hear that you had a pleasant and comfortable stay at Holiday Inn Express & Suites in Roanoke Rapids, NC.It's wonderful to know that you found our staff to be hospitable and that you felt welcomed during your visit. We strive to provide exceptional service to all our guests, and we're glad to hear that our efforts made a positive impression on you.We're also pleased to hear that you found your room to be clean, pleasant, and equipped with comfortable bedding. Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard.We understand the importance of safety, especially when traveling with a pet, and we're glad to hear that you felt safe walking your dog at night around our property.Thank you for choosing to stay with us, and we look forward to welcoming you back to Holiday Inn Express & Suites in Roanoke Rapids, NC, on your future visits to the area.

8/10 (良い)

Haley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only complaint I really have is about how hard the bed was. Everything else was great, nice and quiet, super clean, staff was very friendly.
2024 年 3 月に 2 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for taking the time to provide your feedback on your recent stay with us. We're delighted to hear that you had an overall positive experience and that you found our hotel to be quiet, clean, and our staff to be friendly.However, we apologize that the firmness of the bed did not meet your expectations. We understand that everyone has different preferences when it comes to mattress firmness, and we regret any discomfort this may have caused during your stay.Please know that your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our guests' experiences. If you ever encounter any issues during your stay, please don't hesitate to reach out to our front desk team, as we're always here to assist and ensure that you have a comfortable stay.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 (良い)

carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Lucinda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Picked this as a last minute stop and I am so glad we did! The hotel was very nice and clean. Looked recently updated and the shower was a dream! The breakfast was amazing. But all of this wouldn’t have been worth it without the friendliest staff ever!! Smiles at check in last night and check out this morning. And the woman who manages the breakfast area was a gem! She greeted everyone and made sure your needs were met all while keeping everything moving! We would definitely stay again!
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for sharing your recent experience at the Holiday Inn Express & Suites in Roanoke Rapids, NC. We truly appreciate your feedback and are delighted to hear that you had a positive stay overall.While we regret the inconveniences you encountered with the cleanliness of the room and the missing soap, we're glad to know that these issues did not overshadow the rest of your experience. Please accept our apologies for any inconvenience caused, and rest assured, we'll address these matters with our housekeeping team to ensure they are rectified promptly.On a brighter note, we're thrilled to hear that you enjoyed our recently updated accommodations and the amazing breakfast. It's also heartwarming to learn that our staff, particularly those at breakfast, made such a positive impression on you. We take great pride in delivering exceptional service, and your kind words serve as motivation for us to continue going above and beyond for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Roanoke Rapids.

10/10 (非常に良い)

SAMY

2024 年 3 月に 1 泊滞在

8/10 (良い)

Jeanne

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Tom

2024 年 3 月に 1 泊滞在

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Christopher、Abingdon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 3 月に 1 泊滞在
Hotel General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for sharing your experience with us. We're thrilled to hear that you had a very nice stay at the Holiday Inn Express & Suites in Roanoke Rapids, NC and that we met all of your expectations.Providing exceptional service and accommodations is our top priority, and we're delighted that we succeeded in doing so during your visit. Your recommendation means the world to us, and we appreciate your kind words.We look forward to welcoming you back for another fantastic stay in the future.