施設の正面
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アスコット ラファル オラヤ リヤドの口コミ

4 out of 5
アスコット ラファル オラヤ リヤド
7706 Sahafa Olaya St, P.O. Box 2396, Riyadh

口コミ

7.6

良い

評価 10 - 116 件の口コミ中 52 件が非常に良い" "
評価 8 - 116 件の口コミ中 24 件が良い" "
評価 6 - 116 件の口コミ中 15 件が普通" "
評価 4 - 116 件の口コミ中 5 件が不満" "
評価 2 - 116 件の口コミ中 20 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Great concept hotel to long stay.
I convinced this hotel has the best facility for relatively long stay in Riyadh. They have kitchen, wash machine, gym running 24hours, around 20m exterior swimming pool. The location is very convenient place. Room window is big enough to provide sun light into the room. Breakfast is not gorgeous but enough for daily meal. However I little bit disappointed about Commissioning of construction work. It seems to be not enoughly done. Because water for bath is contain dust , yellowish, 2 electric plag does not work, door and bed relay room light switch does not work properly.Roomacoustic has some week point. I hope this condition will be rectified. Even these negative experiences I will stay again in next time because of huge advantage of useful facility and design.
2018 年 3 月に 3 泊滞在
Raed Qtaishatからの返信 (投稿日 : 2018 年 3 月 20 日)
Dear Guest Greetings from Ascott Rafal And thank you for choosing us and rating us.and thank you for the good feedback regarding the restaurant we are going to open very soon and we are looking to solve all the comments you have mentioned once again thank you and hope to welcome you back . Raed Qtaishat Operations Manager

10/10 (非常に良い)

David

2024 年 4 月に 1 泊滞在
Salah abouelmagdからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 (非常に良い)

Shamlan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wonderful experience.
2024 年 2 月に 3 泊滞在
Salah abouelmagdからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 (非常に良い)

MAAN

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good parking. Great staff.
2024 年 3 月に 1 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

8/10 (良い)

Ridha

2024 年 1 月に 1 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 1 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 (非常に良い)

sarah abdullah

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

6/10 (普通)

Nawaf

家族旅行
気になった点 : 施設のコンディションと設備
there’s no noise isolation between the rooms which is make insomnia and uncomfortable sleep
2023 年 12 月に 5 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2024 年 1 月 13 日)
hank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 (非常に良い)

Eyhab

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
the room/apartment is in great condition and very comfortable
2023 年 11 月に 1 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2023 年 12 月 19 日)
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 (非常に不満)

Basim、Springfield Gardens

出張
The worst that can happen is when you wake up in the morning and you don't have hot water. This is the most basic need and if the hotel is unable to provide this then to be it's a failure. After I complained an engineer came to the room and saw the issue and after I returned to my room later the problem was still there.
2023 年 10 月に 1 泊滞在
Salah abouelmagdからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for taking your valuable time to provide us with your feedback. We will verify what you mentioned and we will strive to develop our services to achieve the satisfaction of our guests, We look forward to welcoming you again. At our serviced accommodation for your next visit. sincerely

4/10 (不満)

Mohammed

2023 年 9 月に 1 泊滞在
Salah Abouelmagdからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Mr. Mohammed, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 (非常に不満)

saja

2023 年 9 月に 1 泊滞在
Salah abouelmagdからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Ms. Saja, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

4/10 (不満)

Ahmed

2023 年 8 月に 1 泊滞在
Salahからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

8/10 (良い)

Faysal、Morgantown

良かった点 : 清潔度
Nice location
2023 年 5 月に 1 泊滞在
Salah abouelmagdからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度
Lite tråkigt att ej Restaurang var öppen kvällstid! Samt att frukost tyvärr ej var godkänd. Så, Höj matkvalitén!
2022 年 11 月に 7 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 12 月 3 日)
Kära gäst,Tack för din värdefulla feedback.Vi har delat dina kommentarer med teamet för förbättringar och vi ser fram emot att välkomna dig tillbaka till vårt boende.Med vänliga hälsningarAscott Management

6/10 (普通)

Mohammed

良かった点 : 清潔度、客室の快適度
Poor communication with staff Slow service No housekeeping during my stay(Tow nights)
2022 年 11 月に 2 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 12 月 3 日)
Dear Mohammed,Thank you for your valuable feedback.We have shared your comments with the team for improvements and we look forward to welcoming you back to our residence.SincierelyAscott Management

10/10 (非常に良い)

Ahmed Mohamed Nabil

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great staff and location, appreciate the warm welcome special from Mr. Muhanad in the reception.
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 11 月 6 日)
Dear Ahmed Mohamed Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 (非常に良い)

Ahmed Mohamed Nabil

2022 年 11 月に 2 泊滞在

8/10 (良い)

Mazen

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent welcome at reception, spacious rooms, high quality amenities. The breakfast was a BIG disappointment. It is priced as higher-end 5* hotels, but with limited choice of items, questionable freshness of food and slowness in serving even coffee and tea. Not to be repeated!
2022 年 10 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 11 月 6 日)
Dear Mazen,Thank you for taking your valuable time out to give us your feedback.We apologize for disapponting you with the breakfast arrangements. Our restaurants are going through an extensive transition phase and massive upgrades for our customers to enjoy much–anticipated and totally re-vamped dining experience soon.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 (非常に良い)

Nabil

出張
良かった点 : 清潔度、施設のコンディションと設備
Impeccable quality of service
2022 年 10 月に 2 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 11 月 6 日)
Dear Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

8/10 (良い)

Mubark

家族旅行
良かった点 : 清潔度
2022 年 7 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear Mubark, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 (非常に良い)

Mohammed

グループ旅行
良かった点 : 清潔度、客室の快適度
فندق جميل و نظيف و خدمتهم ممتازة
2022 年 1 月に 3 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear Mohammed, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 (非常に良い)

Modhi

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Thank you for the good treatment and reception.
2022 年 3 月に 1 泊滞在
Wasi Zaffariからの返信 (投稿日 : 2022 年 5 月 4 日)
Dear Modhi, Thank you for your review. Looki forward to welcoming you back at our residence. Best Regards, Wasi Zaffari

2/10 (非常に不満)

Nasser

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I like easy parking I didn't like: staff attitude, bad smell, the room was not ready: only one towel, no slipper
2022 年 3 月に 1 泊滞在
Wasi Zaffariからの返信 (投稿日 : 2022 年 5 月 4 日)
Dear Mr. Nasser, Thank you for your valuable feedback. We have shared your commets with the team and please accept our sincere apologies for not meeting your expectations. We look forward to welcoming you back at our residence on your next visit. Thank You, Wasi Zaffari

8/10 (良い)

KS

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good Property… didn’t have non-smoking rooms finally agreed to take smoking room took about 30 mts to check in at 17:30 hrs … they did offer free breakfast for inconvenience
2022 年 1 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2022 年 3 月 5 日)
Dear Guest, Thank you for your feedback. Look forward to welcoming you back at our property. Thank You,

6/10 (普通)

Mashari、Tempe

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Yes it was large room but Kitchen stuff wasn’t clean enough Main bathroom need some maintenance Internet was down in the whole hotel and they didn’t solve it
2021 年 12 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 12 月 12 日)
Dear Mashari, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 (良い)

Abdullah

良かった点 : 清潔度、客室の快適度
2021 年 12 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 12 月 12 日)
Dear Abdullah, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

10/10 (非常に良い)

Namer

良かった点 : 清潔度、客室の快適度
يستحق التجربه مره اخرى
جيده جدا
2021 年 11 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 12 月 12 日)
Dear Namer, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 (良い)

fawaz

2021 年 11 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 12 月 12 日)
Dear Fawaz, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

4/10 (不満)

Abdulrahman

出張
良かった点 : 客室の快適度
気になった点 : 清潔度
الفندق لا يستحق قيمته، ولا يستحق تصنيف 4 نجوم الغرف جداً رديئه والأثاث كانك في شقق مفروشه نجمتين والارضيه بلاط ويست موكيت
2021 年 9 月に 2 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 9 月 30 日)
Dear Mr. Abdulrahman, Thank you for taking your valuable time out to give us your feedback. We have noted your comment and look forward to serve you better on your next visit. Yours sincerely, Management

6/10 (普通)

suliman

2021 年 8 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 9 月 30 日)
Dear Mr. Suliman, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 (非常に良い)

ABDULKADER

出張
良かった点 : 清潔度、客室の快適度
2021 年 8 月に 2 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 8 月 18 日)
Dear Abdulkader, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

6/10 (普通)

Youngwook

家族旅行
良かった点 : 清潔度、客室の快適度
깨끗한 숙소 그러나...
숙소는 아주 깨끗하고 넓은 침대 및 거실, 3개의 화장실로 쾌적하게 지낼 수 있었음. 하지만 부족한 수건에 대한 보충 요청은 무시되었고, 21세기에 남녀가 구분된 수영장이라니... 가족들이 함께 즐기기에는 부족했음.
2021 年 5 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 5 月 31 日)
Dear Youngwook, Thank you for your valuable time to give us your feedback. Look forward to welcoming you back at our residence. Thank You Wasiullah Zaffari

2/10 (非常に不満)

Mochammad

出張
気になった点 : 清潔度、客室の快適度
2021 年 3 月に 2 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 5 月 4 日)
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards

6/10 (普通)

Abdullah

良かった点 : 清潔度
気になった点 : 客室の快適度
2021 年 3 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 5 月 4 日)
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

10/10 (非常に良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Outstanding excellent services, staff and rooms are super, I would recommend it blindly.
2021 年 3 月に 10 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 5 月 4 日)
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Nice Location and Clean Rooms
Good place and good location. Rooms are nice and clean.
2021 年 3 月に 1 泊滞在
Wasiullah Zaffariからの返信 (投稿日 : 2021 年 5 月 4 日)
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、客室の快適度
Worst hotel experience
The room was not as the pictures, small windows not panoramic, furniture was less than expected, the bed was not comfortable, there were no heater in the AC system, hotel was having noisy construction that they didn't mentiones and even after several companies they didn't do any thing nighter offered compensation.
2021 年 2 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Amazing lovely apartment , very big, amenities are fully. Missing some cleaning stuff like kitchen tissues, small spoons were not available.. bathroom was not so clean. But the apartment over all is very nice. Bedsheets are clean and comfy. Check in was easy and we got underground parking l. Very good for long stay 👍
2021 年 1 月に 1 泊滞在

10/10 (非常に良い)

Saud

良かった点 : 清潔度、客室の快適度
2020 年 12 月に 1 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 12 月 15 日)
Dear Mr. Saud, Thank you for taking the time to share your feedback, we are happy that our service met with your expectation, looking forward to see you again on your next visit. best regards,

2/10 (非常に不満)

Yahya

家族旅行
気になった点 : 客室の快適度
2020 年 12 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2020 年 9 月に 4 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 9 月 30 日)
Dear Anonymous, Thank you for taking the time to rate your stay with us we would appreciate if you can provide us further information about your stay and what is your comment this will help us to rectify any errors from ourside. Best regards

2/10 (非常に不満)

aymen s

家族旅行
気になった点 : 清潔度、客室の快適度
Never ever come back
Difficult to reach More than two hours to make check in No internet connection Everyday ask about their money although my reservation is paid I received more than ten calls in three days for different reasons
2020 年 9 月に 3 泊滞在
Hassanからの返信 (投稿日 : 2020 年 9 月 16 日)
Dear Mr. Amen, We thank you for taking the time to give us your feedback about your recent stay in or hotel, and we are very sorry that your stay was not up to the level of your expectations, unfortunately the booking issue is out of our hand and the error made from the booking website is beyond our control, please accept our apologies for the shortfall in our service, your valued comment will help us to continue improve our services, should you require any further assistance please let us know anytime.

2/10 (非常に不満)

Majed、Jubail

出張
気になった点 : 清潔度
Very bad check in process. Also not clean rooms especially the bed and bathroom... it was my first time there and it will be my last time to book in this hotel.
2020 年 8 月に 1 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 9 月 30 日)
Dear Mr. Majed, thank you for taking the time to share your feedback regarding your recent stay in our property, regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for, We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Rafal Olaya Riyadh.

2/10 (非常に不満)

宿泊されたお客様

2020 年 8 月に 2 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 9 月 30 日)
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、客室の快適度
A good place to stay
Friendly staff. Check-in and check-out went smoothly. Clean rooms and well-maintained furniture. Close to supermarket. Parking lots available in and around the hotel. They should consider more air purifiers for smoking floors. Yes, I would stay here again.
2020 年 8 月に 1 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 9 月 30 日)
Dear Anonymous Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services, All of us here look forward to welcoming you back on your next trip to Ascott Rafal Olaya Riyadh!

2/10 (非常に不満)

Noura、Riyadh

気になった点 : 清潔度
They’re very unprofessional and the staff were very rude. You can’t have guests in the room no matter what. The only way you can have guests is to have them in lobby. I brought a guests to my room and the hotel staff came to my room and asked them to leave or stay at the lobby. I really don’t recommend this hotel at all.
2020 年 8 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、客室の快適度
2020 年 7 月に 2 泊滞在
Hassan Alqarniからの返信 (投稿日 : 2020 年 9 月 30 日)
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
Slow Service
The service is very slow. I expect faster service for the price.
2020 年 7 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 客室の快適度
気になった点 : 清潔度
2020 年 7 月に 2 泊滞在