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Staff in catering are working hard. However, Desk lamp is broken. Overall, the standard is not matched 4 stars. I chose other hotel after having to stay one more night in London

The room for three didn’t have enough towels and when we asked for an extra, we got questioned and asked to look around properly and emphasise how many exactly we had. Abit of an interrogation for a towel! The space is limited in the apartment and the light on the oven stays on all night and is bright. The pillows which I assume are spare for the pull out bed were awful - went home with neck ache. The whole buildingn structure is weird as the corridor walls are open and freezing because they are not closed walls. Not a great experience. The breakfast was nice but we were definitely rushed!

The property was clean and the staff very helpful as I was very tired it was the best