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Reviews of Mama Shelter Rio De Janeiro

3.5 out of 5
Mama Shelter Rio De Janeiro
Rua Paschoal Carlos Magno 05, Rio de Janeiro

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 80 reviews" "
Rating 8 - Good. 28 out of 80 reviews" "
Rating 6 - Okay. 5 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

jackie, Todmorden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, on reception, at breakfast, the ladies who cleaned the rooms, security, bar staff, cooks even the people who did Maintainance, special thanks to Sid, who was concerned about our safety when we went to carnival at night, and always checked in with us to see we were ok. Can’t recommend, this hotel highly enough. The breakfasts are amazing and so are the caipirinha!
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The property was lovey but there were ants everywhere on the floor
Stayed 3 nights in Jan 2020

10/10 Excellent

Matthiad, Melbourne

Traveled with group
Liked: Cleanliness, staff & service
The best fresh bread for breakfast, I have ever had in a hotel!! Breakfast was overall good. Style and room size very pleasant!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brilliant find. For the price we paid it’s a bargain of a hotel. Safe to walk about the streets and the tram runs along the top of the street which is about a 6 min walk from the hotel. Brilliant quirky hotel With great breakfast and funky rooms, amazing bar, pool table and outside space. No pool but we only stayed 1 night so it didn’t bother us.
Stayed 1 night in Jan 2020

8/10 Good

Sebastian

Traveled with group
Liked: Cleanliness, staff & service
Great hub to explore Rio.
We loved our stay. Great suburb - good bars & food nearby. Breakfast was great. Rooms all clean and tidy. No pool/gym etc but not needed if you’re exploring Rio.
Stayed 4 nights in Dec 2019

8/10 Good

robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff with good local knowledge and recommendations Area is interesting, a bit of a hike if you’re going to the beaches
Stayed 2 nights in Dec 2019

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Santa Teresa
This hotel was amazing, perfectly located and very well decorated. I have nothing negative to mention for the room they gave us. The restaurant is good but the service is awful. Please improve that, it was really frustrating.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really cool accommodation. Super quirky, the design features are great. It’s located right in the heart of the very trendy Santa Teresa. My friend and I, two female travellers felt safe walking around in the area where it’s situated. There is 24 hour security on the door too. Breakfast was good and regularly replenished and we had the pizza here for dinner one evening too which was really tasty and I’d highly recommend. The only downfalls we found about this hotel is the lack of lighting in the room which made getting ready in the evening quite a challenge. The room lighting is extremely dim. The only other thing was the absence of a room fridge which we’d had everywhere else we’d stayed in Rio but it was just a minor thing that would’ve been nice to have. Other than that, We had a great stay and the staff were all so lovely and helpful!
Stayed 3 nights in Oct 2019

10/10 Excellent

Abraham

Stayed 2 nights in Sep 2019

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mama Took Care of Me
Mama Shelter is located in an old, colonial part of Rio de Janeiro on a hill I'd guess 500 ft. above the city. The views are spectacular on the 007 bus heading downtown on winding roads from the Largo de Guimaraes (community business center). Breakfast is complimentary and offers a broad array of hot and cold selections. Front desk staff were happy to answer my travel questions in English although I always spoke a few words in Portuguese. Access to the metro requires a long hike or a bus or taxi ride down the hill to Gloria or one of the other downtown metro stations. Santa Teresa (the colonial community where Mama Shelter is located) offers a lot to interest a traveler in itself. Downtown, of course, offers even more. The famous southern beaches of Copacabana, Ipanema and Leblon are located about eight subway stops south of Gloria. I did not ask the hotel to provide transportation to/from the international airport although I understand they will. My stay at the Mama Shelter was a pleasant one. Mama took care of me.
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Staff was very friendly and the restaurant and bar is nice
Stayed 5 nights in Dec 2018

6/10 Okay

Natalia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
We booked a large room with a view but were given a small double without a view. Quite disappointing. The guy that checked us in told us that the hotel charges the same for any room but that hotels website sells them differently without notifying the hotel directly.
Stayed 1 night in Dec 2018

8/10 Good

Rob, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with cool trendy feel. Food was good relative to general standard in Rio. Location was fine but a liitle difficult to walk to nearest metro station and tourist sites.
Stayed 2 nights in Dec 2018

8/10 Good

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice room, beautiful views, modern, entertaining staff, quirky neighborhood.
Stayed 2 nights in Oct 2018

10/10 Excellent

surfneon, Boston & Meaipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio Street Chic
Mama shelter is a great place to relax with a big cozy fun bed, power shower, or hammock. We were in Rio to explore. It feels that the intent of the hotel’s artsy vibe is to provide a point of immersion in the hill-neighborhood architecture of Santa Teresa. We walked up to the hip coffee shops & had vegan pizza & açai. Drive further up the hill into the Atlantic Forest & see Jesus on Corcovado. The beaches of Rio are below. The staff communicated joyously with some English. This is my kind of place.
Stayed 2 nights in Feb 2018

10/10 Excellent

Brett, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home base for exploring ST
Colorful and clean room with modern amenities. Staff also spoke English & Spanish. Neighborhood was eclectic and vibrant at day, but not the type of place you’d want to walk around alone at night. One suggestion for improvement: staff could have made it more clear that a R$35 serve-yourself breakfast was available in the restaurant each morning. We weren’t aware. One other comment that is worth mentioning, but no fault of the hotel- sometimes it was hard to get an Uber driver to agree to come all the way up the hill to Santa Theresa, so we had to rely on nearby taxis.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly staff this place is a gem!
Stayed 2 nights in Nov 2017

8/10 Good

Rio, Rio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres propre accueil chaleureux personnel compétant et agréable
Stayed 6 nights in Feb 2020

10/10 Excellent

Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Gérson Capanema

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é um hostel pra quem não tem mais idade de dividir quarto/banheiro. Super moderninho, decoração divertida. Cama boa, chuveiro bom, localização boa.
Stayed 2 nights in Jan 2020

4/10 Poor

CHRISTIANI

Disliked: Cleanliness, room comfort
nunca mais
Eu cheguei e logo tive que mudar de quarto. A TV nao funcionava. Peguei todas as minhas coisas e fui para um outro quarto no 2o. andar. Quando fui descer para jantar. Eu tomei um susto: MORCEGO voou na minha cabeça. Ele estava em cima da porta do quarto, porque o corredor é escuro. Eu falei isso no hotel e a resposta que eu tive: Morcegos sao comuns em Santa Tereza. Indagei sobre a tela no restaurante. Ha pombos e morcegos! O apto (o segundo apto) estava sujo e fui perceber quando fui deitar. O lençol estava sujo de sangue, o edredom também. E cansada, ja tarde, eu tive que pedi para trocar. Alem disso, havia aranhas no canto do quarto e teia no lustre. A iluminação do quarto é mais baixa, por conta da decoração. E mesmo assim era perceptível aranhas no quarto.Isso me mostrou falta de cuidado e limpeza.Desgate! Dormi muito mal. No dia seguinte pela manha, eu solicitei mudança de quarto. O hotel gentilmente pediu desculpas e mudou meu quarto. Ou seja, era o 3o.quarto que eu iria. No 3o. quarto a ventoinha do banheiro estava quebrada e nao desligava. O barulho ficou permanente.Em duas noites, passei por três quartos! A sensação que tenho é que no começo o hotel foi bacana e agora precisa de muita manutenção. Nao recomendo.
Stayed 2 nights in Jan 2020

10/10 Excellent

Li

Liked: Staff & service, property conditions & facilities, room comfort
Perfect in Rio
Nice location on a quiet part of the main street in St Theresa filled with restaurants and bars. When we got the room it was not properly clean and there was only a bed, no where to put clothes or other stuff. The staff was however super friendly and we got a rack/rail to hang our clothes on and they recleaned the room. Wonderful breakfast. Nice common areas.
Stayed 3 nights in Jan 2020

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

José Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
incrível
Stayed 3 nights in Dec 2019

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Umgebung, sehr authentisch, aber hellhörig
Während unseres 8-tägigen Aufenthalts in Rio haben wir in 2 Hotels übernachtet, eines davon war das Mama Shelter in Santa Teresa. Es war aus unserer Sicht der ideale Ausgangspunkt für das Erkunden der "nördlichen" Stadtteile Centro, Gloria, zur Christus Statue und eben Santa Teresa sowie Lapa. Die Umgebung bringt den authentischen Charme von Rio rüber, hier reiht sich keineswegs ein Kettenhotel ans andere. Fußläufig gibt es zahlreiche Bars, Cafés und nette Straßen zu entdecken, u.a. die typische Straßenbahn "Bonde". Das Hotel an sich ist größer als man denkt bzw. mitbekommt, wem man wie wir im vorderen Gebäudekomplex untergebracht wird. Leider war unser Zimmer sehr hellhörig, die Geräusche der Straße sowie der Bar sind ständige Geräuschkulisse. Dies war der einzige Nachteil, sowie vllt. noch die vielen Steckmücken im Innenhof. Ansonsten ein sehr schöner Aufenthalt, ein gutes, wenn auch nicht super gutes Frühstücksbüffet. Das Personal ist sehr nett. Insgesamt hat es uns bei Mama Shelter sehr gut gefallen, sehr stylisch, wenn auch nicht alle Zimmer so durchgestylt sind wie auf den Fotos. Gerne wieder!
Stayed 4 nights in Dec 2019

10/10 Excellent

Natalie, München, Bayern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer im wundervollen Viertel Santa Teresa übernachten möchte, hat mit dem Mama Shelter die beste Wahl! Es gibt nicht viele Hotels in Santa Teresa und bis es das Mama gab leider zwei Extreme: Absteige oder viel zu teuer. Im Mama Shelter kann man für einen angemessenen Preis super übernachten! Manche Gäste bemängeln, es sei ihnen nicht genug "Hotel" gewesen sondern eher "Hostel". Wer auf klassische Hotel-Häuser steht, mag das so sehen. Ich persönlich wusste die offene Gestaltung des Hotels, aber auch der Kommunikation sehr zu schätzen und war froh, dass es keinen angestrengten Hotel-Charakter hatte. Das Frühstück stärkt einen gut für lange Tage in Rio, die Betten waren sehr bequem. Zwei Sachen, die ich als negativ bewerten würde: Kein Schrank/wirkliche Ablagemöglichkeit im Zimmer und der Pool wäre noch das i-Tüpfelchen!
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

JFK, Essen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes Hotel mit Charme. Passt wunderbar in den Stadtteil Santa Teresa. Etwas außerhalb, aber dank Uber immer leicht zu erreichen. Leider ist die Klimaanlage sehr laut und der Haartrockner ein Scherz. Ansonsten haben wir uns sehr wohl gefühlt.
Stayed 5 nights in Nov 2019

8/10 Good

Thainá

Liked: Staff & service, property conditions & facilities, room comfort
h
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Personnel très accueillant et à l’écoute. Hall et quartier très jolie. Chambre simple.
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hipsterhotel
Hipster hotell i den herlige bydelen Santa Theresa. God mat og drikke og en veldig fin frokosthage. For dårlig lys på rommet.
Stayed 2 nights in Jul 2019

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel maravilhoso, serviço incrível, funcionarios mt educados, alem de ter um bar e restaurante excelente!
Stayed 3 nights in Jun 2019

8/10 Good

JOSÉ, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência, estiloso e aconchegante!
Foi tudo ótimo!! É a segunda vez que me hospedo no Mama Shelter e gosto muito de tudo! Apenas um contratempo com vazamento na mangueira do chuveiro do vaso do banheiro, que inundou o piso em poucos minutos após o uso.. é preciso que a equipe do hotel esteja atenta para fazer uma revisão detalhada de tudo, antes de disponibilizar o quarto ao hóspede trazendo um incômodo desta natureza. No restaurante, a atendente que nos serviu poderia ser mais suave, sorrir mais, transmitir gostar de lidar com pessoas.. talvez um pouco mais de treinamento, apenas isso.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Parfait! Deco digne du mama shelter! Nourriture et boissons bonnes! Quartier authentique avec pleins d’endroits sympas autour. Il manque juste une piscine et l’hotel serait au top!
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très sympa manque de rangement dans la chambre
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very friendly staff. Relaxed atmosphere. Nice design. Rather poor outfit of the room.
Stayed 1 night in Apr 2019

8/10 Good

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Quelle déception ...
Pas au niveau des Mama... séjour de 2 nuits, quelle déception ! Chambre sans aucune isolation, cuisine fade voire mauvaise, staff froid... cet hôtel est bien loin des standards des autres MaMa et pourtant on est à Rio !!!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019