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"The hotel was a pleasure to work with - we had a 2 day delay due to weather and everything went smoothly at a stressful time for us. Hotel was in a great location, pleasant staff, clean and comfortable."

"Hotel was alright, breakfast was ok, there’s parking for a fee. Wish there was a smart tv in the room so I can lay down after a long, tiresome day and watch some tv. It does take a while for them to come and clean your room. Overall ok but there are areas to improve"

"big, comfy clean room, freindly staff, excellent breakfast, super nice hotel restaurant, good restaurants around"

"The location is good. Plenty of parking. There is a hiking trail along the coastline in front of the hotel. The hotel staff are very friendly. The room was very clean. "

"Breakfast Excellant!! Staff Especially Joanna on front desk 5 STAR Will be back!"

"Truly an amazing experience "

"I had an excellent stay at MS Vila Nova. The hotel is clean, well maintained, quiet, and very comfortable. The room was spacious, the bed very comfortable, and the bathroom spotless. Everything felt organised and easy, which made the stay stress-free. The facilities are solid and deliver great value. What truly stands out, however, is the level of service, particularly from Raquel at reception. She operates at an exceptionally high customer service standard. From the first interaction, she was calm, professional, attentive, and genuinely welcoming. Her communication is clear and reassuring, and she has a natural ability to make guests feel comfortable and valued. It is evident that Raquel knows her role inside out. She works with confidence, efficiency, and precision, while maintaining a warm and approachable manner. She anticipates needs, handles requests smoothly, and ensures everything runs seamlessly. Her presence alone elevates the entire guest experience. Check-in was quick and efficient, and the overall stay exceeded expectations. The hotel is excellent, but Raquel’s professionalism is what makes it truly memorable. I would highly recommend this hotel and will definitely return."

"Yes"

"We had an amazing stay at the NINE DOTS and would highly recommend it to prospective travellers to Points Delgada. Location is central and the room and amenities are amazing! The free breakfast was absolutely incredible - not your typical continental breakfast. And the staff went above and beyond to make our stay a truly relaxing experience - from booking our excursions, to arranging our airport shuttle, to accommodating a late checkout, the folks at NINE DOTS truly made it a wonderful experience. If I had more than two thumbs, I will give them all the thumbs up!"