2/10 (非常に不満)
Adam F.
2026 年 3 月 26 日
気になった点 : 清潔度
This might be a good fit for those with pets, but otherwise use caution. Aside of the insect issue that I’ll detail below, which might have been bad timing, the odor is that of a strong scented perfume with undertones of pet urine. After checking in, we discovered ants all over the kitchen and throughout the main floor. We use the kitchen of the places we stay at, so sanitation is important. After contacting the host, here was his reply verbatim “ Im really sorry to hear that. It just got warm in Reno so here come the ants. I would hardly call that an infestation. As instructed in the guest book, there is bug spray under the kitchen sink. I will contact my property management to provide pest control. Thank you for the heads up.” We provided pictures and documentation and told him we were vacating, but did not receive any further communication. No message. No call. Nothing other than a generic message at the end of the stay asking for a positive review. We called VRBO to rectify and they couldn’t get him to respond either, but since he sent the one message, he didn’t qualify as a non-responsive host. Unfortunately, VRBO was unable to assist with a refund, as they would need the host to initiate a refund.
Adam F.
2026 年 3 月に 5 泊滞在