Thank you for sharing your feedback with us. We understand your concerns regarding parking fees, and we appreciate your perspective. We continuously evaluate our amenities and pricing to provide the best value for our guests. Your comments will certainly be taken into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to post a review.

Thank you, Kerry. I will share your comment with our team. We appreciate your business!

Thank you for the awesome rating! We are thrilled you enjoyed Hilton Garden Inn Reno.

Thank you, Mark. We hope to serve you again next time you are in town to see your family.

Thank you for the great rating. We hope to serve you again in the future.

I’m disappointed that we failed to meet your expectations. Please feel free to contact me directly if you would like to discuss your concerns.

Sarah, Thank you for rating your stay with us. We appreciate your feedback and look forward to serving you again in the future.

Thank you for rating Hilton Garden Inn Reno!

Thank you for the detailed feedback. We have had some sporadic issues with the TV service recently. The good news is we are in the process upgrading our TV services that should eliminate the interruptions. Safe travels.

Thank you for rating your stay. We hope to see you again!

Thank you for rating the hotel. We hope to see you again soon.

Thank you for sharing your feedback! We are excited you enjoyed your stay with us. We hope to see you again next time you are in the area.

Thank you for the great rating.

I'm thrilled you enjoyed your stay. I will have to check out Las Palomas on your recommendation. We hope to serve you again!

Hi Teresa, It sounds like we failed to provide a flawless stay. Please accept my sincere apology. Please feel free to contact me directly at the hotel if you would like to discuss your stay. Thank you for sharing your feedback and I hope you have a great 2024!

Margret, I am very sorry you had trouble with your shower. I have shared your feedback with my maintenance team to address. Thank you for staying with us! Happy New Year!

Hello Jennifer, Thank you for your feedback. The Hilton Garden Inn brand offers a hot buffet or a cook to order breakfast option. If you would like the cost of breakfast included in your room rate, please take advantage of out breakfast packages offered at time of booking. We a[ppreciate your business and hope to serve you again in the future.

David, Thank you for rating your stay. It looks like there was more we could have done to make your stay better. Please feel free to contact me directly if you would like to discuss your stay. We hope to have the opportunity to serve you again in the future.

Thank you, Jose.

I'm glad you enjoyed your stay.

Thank you, Eva. Thank you for staying with us.

Thank you! Come see us again.

Anne, thank you for the great rating. We hope to serve you again in the future.

Debra, Please accept my apology for the troubles you experienced during your stay. It is our goal to provide each guest with a flawless experience. Clearly we failed to do so. If you would like to discuss your stay in further detail, please feel free to contact me directly at the hotel.

Thank you , Georgina. We think they view is great also. We appreciate you taking a few moments to review your stay at Hilton Garden Inn Reno.

Thomas, I am so sorry the mattress in your room was not to your likening. AS you mentioned the quality of the bed is a key component to a comfortable stay. We do or best to ensure that all of our mattresses are up to standard and replace them as needed. I have shared your comments with our housekeeping and maintenance teams so can take proper action. We hope to have the opportunity to serve you again in the future.

Thank you, Luis! We hope to have the opportunity to serve you again in the future.

Thank you, LUIS.

Kevin, Please accept my apology for the issues with the TV connection. We have addressed that issue and don't expect it to be a further issue. Thank you for taking the time to share your experience.

Hi Daryce, I'm glad you found the room accommodating. We hope to see you again.

Thank you, Isabella!

Thank you!

Thank you, Chris!

Thank you for rating your stay! We appreciate your business and feedback!

Thank you, James.

I am very sorry you did not receive the correct room. I'm sure you were very frustrated that you didn't receive the room you needed.

Thank you for sharing your experience. A quick update to Hilton standards for housekeeping. As of October 1st, we now provide housekeeping service every other day rather than just on request. Of course if you are a guest who would prefer housekeeping daily, we are happy to provide that service.

Thank you, Marvin. We hope to see you again.

Oh no! It looks like we could have done better. Feel free to contact the hotel directly if you would like to discuss your stay and what we could have done better to make your stay more enjoyable.

We can't wait for you to return! We hope to see you soon!

Thank you, Jennifer.

Melissa- Thank you very much for sharing your experience. We hope to have the opportunity to serve you again.